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“Decent food in a pinch, great customer service, but unorganized”

Pei Wei Asian Diner
Ranked #27 of 235 Restaurants in Plantation
Cuisines: Chinese, Asian, Fast food
More restaurant details
Restaurant details
Good for: Child-friendly, Cheap Eats
Dining options: Lunch, Dinner, Seating, Takeout, Wheelchair Accessible
Jacksonville, Florida
Level Contributor
309 reviews
174 restaurant reviews
common_n_restaurant_reviews_1bd8 120 helpful votes
“Decent food in a pinch, great customer service, but unorganized”
3 of 5 bubbles Reviewed 30 May 2014

Upon entering Pei Wei, a sign advises you to pick up a menu and then proceed to place your order either at the dine-in or take out line. The menu is very straight forward and offers a variety of noodle/rice, protien and vegetable based fare (incuding vegetarian friendly options.) The customer service was great, but very disorganized.
The indoor seating is casual and clean.
We ordered our food to go.
The edamame was soggy. The noodles are light and airy, nothing at all like the noodles from a traditional Asian/Thai restaurant. The portions are large and neatly packaged.
Overall, an ok restaurant, but not highly recommended.

  • Visited April 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Katie U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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103 reviews from our community

Visitor rating
    44
    37
    12
    6
    4
Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Plantation, Florida
Level Contributor
125 reviews
98 restaurant reviews
common_n_restaurant_reviews_1bd8 31 helpful votes
“I was surprized!”
4 of 5 bubbles Reviewed 18 May 2014

Hubby, two grandkids and I went to Pei Wei for dinner. It was very easy to manuver and the food was very good. It wasn't overly crowded so it was easy for us to figure out what we needed to do to order, locate a table, get our own drinks, etc. We will go back.

  • Visited May 2014
    • Value
    • Atmosphere
    • Service
    • Food
Helpful?
Thank Donna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Coconut Creek, Florida, USA
Level Contributor
51 reviews
33 restaurant reviews
common_n_restaurant_reviews_1bd8 6 helpful votes
“Always a pleasure”
4 of 5 bubbles Reviewed 22 April 2014 credit card Amex Cardmember Review

Eating Asian food avoiding rice can be a challenge. Lettuce wraps to the rescue! Lettuce leaves come in a separate bag, so they don't get soggy before using.
I start my car after calling the order in, and it's ready when getting there. Even for 6 people. Extra points for take out parking spots.

Visited April 2014
Helpful?
Thank MHF200
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Plantation, Florida
1 review
“Its good”
4 of 5 bubbles Reviewed 3 April 2014 credit card Amex Cardmember Review

this is good restaurent. food is good so as service. went there with family and found it pretty decent

Visited February 2014
Helpful?
Thank Atmaram B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Venice, Florida
Level Contributor
51 reviews
26 restaurant reviews
common_n_restaurant_reviews_1bd8 34 helpful votes
“Poor service and mediocre food”
1 of 5 bubbles Reviewed 19 February 2014 via mobile

We weren't here while driving because we normally can depend on Pei Wei for good food and service. BIG MISTAKE!

The place was not set up as most of these restaurants are and the tables lacked napkins, utensils and plates. When we asked for them we were told that "the food comes on plates". When we asked for napkins we were offered one as if it were a magical gift.

The staff at the counter "just didn't get it". Everything was an imposition as we seem to take them away from their busy gabbing with each other and the staffers on break who monopolized the bar seating.

This chain has gone downhill over the past couple of years and this particular restaurant epitomizes the decline and lack of training and respect for the customer.

Helpful?
Thank William S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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