We booked our honeymoon through RCI exchange. We booked 1 bedroom deluxe. We got in to Ft. Lauderdale early in the day, so we decided to do out grocery shopping prior to check in. When we got to the resort at 4:30 PM, our room was not ready. I was asked to leave a phone number. I was not happy about that, since the check in is late anyway and on top of that, my groceries weren't going to last very long in a car in FL heat. I was told that I can speak to the supervisor. So I did... and he miraculously told me that my room is ready. Gave me a key and a map to the room in Queen Palm, which included leaving the gate and basically, going to the motel style building across the street. I was upset, but I wasn't going to let this ruin my honeymoon. After getting to the unit and finding that couch is basically in the kitchen and TV is on a kitchen counter... then calling about internet service not working and lack of safe... I just spend the rest of the evening with my husband in a basically private pool, because as one of the security guards told us, there is no one in this building. There were few people, but he had a point... The next morning I was told that someone will call me about the safe when they find one. That was it. I went over to registration and asked for a manager. And that's when Cynthia came and changed our stay from terrible to amazing! I am so glad that I went over and spoke to her. She moved us to what truly is a 1 bedroom deluxe in Areca Palm. She made sure that we liked our new unit and even delivered us a congratulations card with coupons for free drinks at the pool bar. The unit she moved us into had everything we were hoping for and more, was in the center of the resort and everything from that point on was just incredible.
If we were in that unit from the beginning, I would definitely give it 5.0 rating. The resort is very nice with beautiful grounds. We loved exploring the wildlife surrounding the ponds. The drive to the resort with beach access is easy and the beach is beautiful. And parking was easy, too.
Thank you, Cynthia, for making our honeymoon so special!
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- Also Known As:
- Wyndham Palm-Aire Hotel Pompano Beach
- Wyndham Pompano Beach
- Palm Aire Resort
- Pompano Beach Wyndham
- Wyndham Palm-Aire Pompano Beach, Florida