I checked in with a debit card. Big mistake.
I got charged 3 times the amount of my stay on to one debit mastercard. This does not include the (routine) incidental holds over $500.00, totaling $6,420.05 in funds held up in my account for several days.
Over $1900.00 was charged to ANOTHER mastercard. (Girlfriends)
That's over $8,500.00 dollars of funds "held up" for several days.
After 11 or 12 calls (I lost count) to the Front Desk from myself and my financial institution over a 3 day period, asking for "Accounting" to return our call, in addition to leaving repeated messages, I never received a phone call back from anyone who was able to rectify the issue that the staff created. I was "gatekept" numerous time by the front desk staff who were unwilling to allow me to speak to a GM (out sick), Assistant General Manager, or "anyone" in accounting. I was put off numerous times by the front desk staff, I would assume in hopes of the staff thinking the issue would work itself out. Well it didn't.
To help you understand the caliber of the situation, I was lucky to make it home. I had to place airline tickets on other cards, make dozens of financial arrangements. Rental car had to be returned early. I had to borrow money from a local Florida friend in order to get to the airport.
I sent an email to the Assistant General Manager. The Assistant General Manager called me back and blamed my bank for the mistake... my bank blamed the hotel. Imagine that...
As it turned out (how I expected it would) I finally received proof from the card that the errors were indeed the hotels fault. They requested the funds for the stay 3 separate times, causing my bank account peril. I realized again that the hotel lied to me.
Bottom line here is that no one at this hotel cares after you checkout. I didn't once seek anything in return for the error (other than someone to listen and help me). No one would. That is why I am writing this review. All these happy people who stayed here and wrote a nice review never had a billing error caused by the hotel staff. This hotel does not care about you after you checkout, at all, period. They knew they made a mistake and wouldn't admit it. Probably why I didn't receive a satisfaction survey from them like ALL guests are SUPPOSED to receive. Don't allow yourself to be fooled. I am sure by voicing my concern on this site, a generic happy response will be posted by the hotel..." Mark were sorry... we will take extra care of you next time you come back." NO! Not coming back. At all.
How about here's a refund for your stay and were sorry for the 2 weeks of financial hardship we put you through. Can't/don't expect any sympathy from this hotel at all.
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