First out of the gate, MAKE SURE TO CONTACT THE HOTEL AFTER YOU RESERVE A ROOM ON THE WEBSITE. I was informed by the front desk that they do not guarantee any bed configuration, even if you reserve it as such on the website. Upon further investigation, it is stated this in small text on the website. If you do not contact them, they will contact you. Not a deal breaker, but an important tidbit if you have specific needs.
For us, I was traveling with family and needed 2 beds, which is what I reserved. The hotel upgraded us to a 1 bedroom villa. When we questioned it, the front desk wasn't very helpful and claimed she couldn't understand our displeasure since what we got was nearly double the cost of what we reserved. It was nice to have the upgrade but it did put a kink in plans since one of our party ended up sleeping on the couch cushions on the floor as the pull out was horribly uncomfortable. After the stay I had a discussion with the manager of the hotel. Basically, there was a mixup and we could have approached the hotel again the next night to ask to be put into a room we had booked. The only reason this didn't happen was miscommunication. We assumed that when the clerk at the front desk said she wouldn't be able to put us anywhere else that she meant for the duration of our stay. So we didn't ask. This is a lesson learned on my part and again, the manager discussed with me ways to insure things like this doesn't happen in the future.
Behind our villa there was a service corridor for staff. There were times in the morning where it literally sounded like they were doing construction in the corridor. I was woken up 2 mornings prior to 7am. Again, the manager of the hotel has assured me he will look into this matter and see to it that it ceases in the future.
PROS: Nice beach with plenty of open space. Cabanas/Chairs are a bit pricey, but a nice add on. The A/C in the villa was top notch, froze us out most nights. Bathroom was clean, big open shower, and plenty of natural light. Medium sized fridge saved us some money on eating out and kept us in cold drinks. Location along Hwy A1A makes it easy to get to, as well as it's proximity to Atlantic Blvd. Pompano Beach proper is just down the road, which has lifeguards if that is important to you. The heated pool near the tiki bar is nice.
All in all, the stay was good and after a discussion with the manager, I would definitely stay here again and recommend someone else to stay as well. I had a 15 minute long conversation with the manager, AFTER we had left for the airport, in which we discussed my issues, which I detailed in a previous, not-too-nice review. He then followed up with 2 emails.
Frankly, I have to applaud Mr. Miller on his skill as a manager, he showed me that is important to allow the human element to make an attempt to effect a correction of a negative. If I learned anything from my stay here at the Beachcomber is it, "If you have questions, don't be afraid to ask the front desk and if you aren't satisfied ... always ask again."
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- Also Known As:
- Beachcomber Resort And Villas Hotel Pompano Beach
- Beachcomber Hotel Pompano Beach
- Beachcomber Resort Pompano Beach
- Beachcomber Resort Villas
- Pompano Beach Beachcomber
- Beachcomber Resort And Villas Pompano Beach, Florida