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Hilton Garden Inn Jacksonville / Ponte Vedra
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Reviews (886)
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Reviewed 31 October 2012

I have stayed in HGI's from Konya, Turkey to Arizona to Virginia to Utah to Florida. It never changes. For the money, this is the best value out there. And Ponte Vedra was no exception. Friendly staff, excellent maid service, great water pressure, firm bed, nice pillows, spacious room with large bathroom, free internet, good in-room coffee....there is not much more that you can ask from a reasonably priced hotel. I highly recommend this hotel for all or you who going to tee it up at TPC Sawgrass - it is literally right around the corner.

Room Tip: There are no views to speak of - any room is a good room
  • Stayed: October 2012, travelled solo
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Thank DenGourmand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 3 November 2012

Dear DenGourmand,

Thank you for your wonderful review. The fact that you are obviously a seasoned traveler makes your compliments all the more impressive. Hopefully your plans will bring you back to Ponte Vedra sometime, and we will get another chance to offer you great service.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 October 2012

We just left the hotel yesterday after a three night stay. I was very impressed! The hotel was CLEAN which is just the way I like it! :-) The staff - ALL of them - were very friendly whether it was at the front desk or passing you in a hallway. The front desk staff were especially warm and helpful! There is Starbucks coffee and other beverages available all day in the lobby which is a very nice touch. The breakfast was great and the staff in the dining area also were very attentive! I take use of our hard earned travel money very seriously and I felt like we were well served at the Hilton Garden Inn PVB/Jacksonville!

  • Stayed: October 2012, travelled with family
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Thank mebshaw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 23 October 2012

Dear Mebshaw,

Thank you for the glowing review! It truly means a great deal to our team members to read compliments from happy guests. Your accolades will be shared with them all. We hope your travels will bring you back to HGI PVB so we may again make sure you are "well served."

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Reviewed 9 October 2012

We have stayed here before, but often have been unable to reserve a room for our entire stay due to its popularity. This time, however, we were fortunate to be able to stay for four nights. As always, service, quality of room, breakfast, and most importantly, staff, were all excellent. This Hilton Garden Inn goes beyond expectations. Freshly baked cookies are available every night as well as Starbucks coffee and quality teas which are in the lobby throughout the day. Front desk personnel were all professional yet friendly. Waitress service in the breakfast room was very good as well as the excellent selection of breakfast foods and drinks. This hotel is on the grounds of Sawgrass and so walking is pleasurable as well as safe and interesting. A local Publix is just steps away as well as a CVS and numerous shops and restaurants. One restaurant, Mulligan's Pub, is attached to the hotel itself. It has a Monday to Friday "happy hour" as well as a limited selection of food. Staff were friendly and wine pours were generous. Our king sized room had a balcony and was very clean, spacious and comfortable. Hotel also has free internet service and a small exercise room as well as a pool and a jacuzzi(which we did not use). Ponte Vedra Beach is a very short drive away ( I actually walked there in under twenty minutes and then strolled along the secluded beach).. Reward yourself with a stay here, but be sure to book early so as not to be disappointed!!!

Room Tip: Get a room with a balcony!!!
  • Stayed: October 2012, travelled as a couple
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Thank 594traveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 11 October 2012

Dear 594Traveler,

Thank you very much for your gracious review. Even before writing this response, I printed your comments and posted in the various departments you praised - and you forgot no one! They will be so pleased to know that their genuine caring and efforts are appreciated. They do indeed take pride in the accomodations offered to our guests. We look forward to seeing you again when your travels next bring you to Ponte Vedra Beach. Again, thank you very much.

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Reviewed 2 October 2012

I stayed with my family at the Hilton Garden Inn for only one night, and it was not worth the price they charge. At first glance, it was not what i expected a Hilton to look like. The outside was dated and looked run down. And the inside was not much better. The bathroom was filthy. Mold in the corners of the shower, like it has not been cleaned in a while. There was also dirty on the floor, and even a few ants to go along with it. I must say I am glad I was there for only one night, and I dont think I will be returning again.

  • Stayed: September 2012, travelled with family
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Thank Amber B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 3 October 2012

Dear Amber B. Thank you for taking the time to review our hotel. We read each and every comment and take to heart the opinions, both the positive and negative, of our guests. Our Hilton Garden Inn offers a Satisfaction Promise. "We promise to do whatever it takes to ensure you're satisfied, or you don't pay. You can count on us. GUARANTEED™." We apologize for failing to create a satisfactory stay for you. Please contact me directly to discuss further.

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Reviewed 28 September 2012

Let me start by saying the staff at this location is what makes this Hilton worthy of a return trip. The hotel is in a great location for all the golf courses and has a great pub on the main level. The proximity to great local seafood and steak eateries was perfect. Also, right next to a Publix grocery outlet. The room was a king suite with a view of PGA Blvd. and a nice size private balcony. The bed was quite comfy and the climate control was working perfectly. This location was about 38 miles from the JAX airport and an easy commute. Once again, great staff and always helpful.

  • Stayed: September 2012, travelled solo
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Thank BGDUDE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 2 October 2012

Dear BGDUDE,

Thank you very much for your wonderful review. I will share your kind words with the rest of our team. They always strive to make guests feel comfortable and at home, and they will greatly enjoy hearing that their warm hospitality was appreciated. We look forward to welcoming you to our hotel again if your travel plans bring you to Ponte Vedra Beach.

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