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“Great Value with friendly, customer focused staff”

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Hilton Garden Inn Jacksonville / Ponte Vedra
Certificate of Excellence
Reviewed 27 December 2012

My husband, son and I recently had the pleasure of staying at the HGI while visiting family. We usually stay at a local resort, however based on price, we decided to give the HGI a try. We were glad that we did. The double queen 1bedroom suite with a sleeper sofa was great. The living area had a dining area, wet bar, microwave and small refrigerator, flat screen t.v., chair and the sofa. The staff at the hotel from the front desk to the cleaning personnel were all friendly and professional. I was very impressed by their treatment of customers. There is a small business center and free wi fi, a bonus! Cookies at night and tea, coffee and hot chocolate are available in the lobby. There is also a restaurant attached to the hotel. We had breakfast included in our room rate for 1 night and that was pleasant. It was typical fare. The staff makes this hotel a true treat.

  • Stayed: December 2012, travelled with family
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2  Thank E M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 3 January 2013

Dear b2j2mcla, thank you very much for your kind review. Our team members strive to provide all our guests with just such a wonderful experience at our hotel. They are sure to be pleased when we share your note with them. Thank you again, and we hope to have an opportunity to serve you again soon.

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703 - 709 of 818 reviews

Reviewed 21 December 2012

We were on a journey to the west, when we stopped at the Hilton in Ponte Vedra. The room was really big, which was far from what we expected. However you should not look too closely. Everything is a little bit worn out and shabby. After I found hairs, dirt and stains in the bed, we changed the room. While the other bed was clean the overall impression was the same. Breakfast was nice, including eggs made to order.

  • Stayed: December 2012, travelled as a couple
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1  Thank Dini646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 3 January 2013

Dear Dini646, Thank you for taking the time to write a review about your recent stay at our hotel. We are pleased that you noticed and enjoyed the large size of the rooms and our cooked-to-order breakfast, and will relay those compliments to our team members. But we’re very sorry you experienced cleanliness concerns in one of our guest rooms. We will share your comments with our team so that we may continuously improve our guest experience.

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Reviewed 12 December 2012

Stayed here 12/3 - 7 for a business trip, but wanted to be close to the beaches after hours. Travel to the Baymeadows area office park is a straight shot on the 202. The room was spacious and quiet, the bed was comfy and all staff was very helpful and friendly - front desk, house keeping, breakfast. Celeste was particularly helpful going out of her way to solve a sudden TV remote malfunction - it wasn't batteries, it just died. I've stayed at several HGIs and every stay positively reinforces the brand for me. Should I be back in the area, I'd definitely come back.

Stayed: December 2012, travelled on business
Thank Ivan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 13 December 2012

Dear Ivan C., we appreciate your brand loyalty and your kind words about our hotel in particular. We look forward to serving you again when you are next in our area.

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Reviewed 11 December 2012

My wife and I stayed here for 5 nights and looked forward to returning every night to an evening snack of Starbucks coffee and fresh baked cookies, sometimes white chocolate macadamia nut ones. Not to worry because they have a well equipped exercise room. However, make sure to return by 9PM because that's when they cut off the cookies. We missed out our last night when we were 3 mins late.

Conveniently located and reasonably priced. Friendly staff.

  • Stayed: December 2012, travelled as a couple
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Thank GordonW4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 13 December 2012

Dear GordonW4, thank you for your review. Our staff greatly appreciates it when guests share positive feedback. We hope to be able to accommodate you again when are in Ponte Vedra. By the way, the white chocolate macadamia nut cookies are my favorite too!

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Reviewed 3 December 2012

This hotel has a cozy/quaint feel to it, and is located in a grea location - close to shopping and great places to eat! The check in was a breeze. There are fresh baked cookies available nightly, at the front desk, which was a nice snack after a night out. We had a king suite - which had a seperate sitting room, with a pull out sofa. There was a door that closed off the bedroom, if you want to sleep in or turn in early - allowing someone else to watch TV in the sitting room. The bed slept great - one of the best hotel beds my husband or I have ever slept in! The room was clean, spacious, and well stocked with towels/toiletries. There is a swimming pool, a sitting area in the lobby complete with fireplace, TV, and bookshelf full of books. Thee is also a pantry stocked with snacks and drinks, as well as emergency/travel size needs. We would highly recommend this hotel.

  • Stayed: December 2012, travelled as a couple
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Thank historybuff315
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 7 December 2012

Dear HistoryBuff315, thank you for reviewing us on TripAdvisor. We sincerely appreciate the time you took to share your flattering opinion about our hotel. All our team members work hard to ensure just such an enjoyable stay and positive review as you've written. We look forward to providing you with "Another Fantastic Stay" when your travels bring to our area.

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Reviewed 3 December 2012

We reserved a king one-bedroom suite with balcony view on the sixth floor. It was very spacious, updated and with all the additional room features you could imagine except for a hook on the back of the bathroom door. The room was clean, recently painted with a very comfortable bed. No road noise or hotel noise. The only problem we had with the room is that the furnace did not work so I had to take a point off for comfort. It was just a little chilly and not convenient to change rooms at 2am. Hotel and cleaning staff were friendly, courteous and helpful. Check-out staff comped our breakfast due to furnace problem. Would stay again and recommend to others. Had a corporate room rate but even at standard rate more economical than TPC Sawgrass Marriott.

Room Tip: No complimentary breakfast but there is a restaurant on site called The American Grill. Large buffet...
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  • Stayed: December 2012, travelled as a couple
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Thank UrATrip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 4 December 2012

Dear UrATrip, thank you very much for your kind review. Our staff are genuinely happy when they hear that our guests enjoyed their stays and appreciated their efforts. Your words of praise will be posted in the employee areas for all to see. Thanks again.

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Reviewed 20 November 2012

Hilton - as always - fabulous beds! We stayed here the last weekend in October for a friend's wedding - the hotel had a welcome board up for our wedding party and sign up sheets for our people to catch the shuttle to/from the wedding. They booked all of us onto the same floor/area as best they could - so our friends were in the rooms next to us - the rooms are very spacious, and we loved the separate tub/restroom from the super large vanity area - two girls getting ready for a wedding - we needed the space. I slept as well in these beds as I did at home. The fridge in the room is a nice touch - as we had food/drinks that we wanted chilled.

I really liked that the hotel connected to the restaurant/bar behind it and we were able to drink and not worry about driving - we just walked through the hallway and were in the hotel. It was a very nice weekend in Ponte Vedra.

  • Stayed: October 2012, travelled with friends
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Thank luxlisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HGIPVB, General Manager at Hilton Garden Inn Jacksonville / Ponte Vedra, responded to this reviewResponded 21 November 2012

Dear Luxlisa,
Thank you very much for your wonderful review. We always enjoy having wedding parties stay with us, having families and friends together for such happy celebrations, and its good to hear that you and your group had a good time. We look forward to serving you again one day.

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Additional Information about Hilton Garden Inn Jacksonville / Ponte Vedra

Address: 45 Pga Tour Blvd, Ponte Vedra Beach, FL 32082-3081
Phone Number:
Region: United States > Florida > Ponte Vedra Beach
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Ponte Vedra Beach
#2 Business Hotel in Ponte Vedra Beach
#3 Romantic Hotel in Ponte Vedra Beach
Price Range: £77 - £179 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Jacksonville / Ponte Vedra 3*
Number of rooms: 127
Official Description (provided by the hotel):
Located at the entrance of renowned TPC Sawgrass, minutes from beautiful northeast Florida beaches, the award-winning Hilton Garden Inn in Ponte Vedra Beach offers a unique boutique hotel experience with all the amenities and service you expect from a Hilton hotel. Of our 127 large rooms, 61 are suites, some with jetted tubs. Our unrivaled location in the middle of Florida's First Coast of Golf ensures that we're a golfer's haven, but there's plenty more for our guests to enjoy off the links. Several outstanding restaurants, a spa, and a large variety of upscale shops are within a few minutes' walk in Sawgrass Village. If you're in the mood to explore, stroll the beach at Mickler's Landing, hike Guana River State Park by trail or by kayak, or charter a boat for some offshore fishing at nearby Mayport Naval Station or Vilano Beach. Of course, you don't have to leave our northeast Florida Beaches Area hotel to find something to do. Start your day with our breakfast buffet or your own cooked-to-order breakfast. Take a refreshing dip in our heated outdoor pool or a soak in our heated spa. Get your heart pumping in the complimentary fitness center, or relax by the fireplace in the lobby library with a good book. Complimentary high speed wireless Internet is available throughout the hotel, including the business center. If you're planning a business meeting, conference, a beach wedding or social event, the Hilton Garden Inn can accommodate groups of up to 100 guests in more than 1900 square feet of configurable indoor and outdoor meeting space. Whether it's a golf vacation, a romantic Florida getaway, business travel, or a social event, the Hilton Garden Inn in Jacksonville/Ponte Vedra is your ideal destination. ... more   less 
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Also Known As:
Hilton Garden Inn Jacksonville / Ponte Vedra Hotel Ponte Vedra Beach
Hilton Ponte Vedra Beach
Ponte Vedra Beach Hilton
Hilton Garden Inn Ponte Vedra
Hilton Garden Inn Jacksonville / Ponte Vedra Ponte Vedra Beach, Florida

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