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“Really nice hotel, staff not so good”

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Sleep Inn & Suites Port Charlotte
Ranked #6 of 8 Hotels in Port Charlotte
Certificate of Excellence
GreenLeadersBronze level
Marietta, GA
Level 5 Contributor
53 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Really nice hotel, staff not so good”
Reviewed 10 March 2014

This hotel is very clean, well maintained. There was a great deal of confusion over our reservations - two rooms with 2 queen beds in each. Though I had confirmation numbers, the very abrupt woman at the desk told me that she did not one of the numbers in her system. Period. NO offer to help or to check further. I asked her to reserve a room for them at the confirmed price, telling her there were 4 people and there must be two beds. She grudgingly handled it. When the other guests arrived, they were checked in and sent to a room with one bed! They had been driving in rain for 13 1/2 hours, as I had told the desk clerk, and were really tired. So this was just an additional pain to have to move luggage again, etc. At the time of check in, I asked her to reserve rooms for 3 additional days and was told they were booked solid - no rooms! "Check back tomorrow" I went upstairs and got the hotel's website and booked the rooms and had them confirmed at once! We did not encounter one single friendly person during the check in or checkout process.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sajac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue C, General Manager at Sleep Inn & Suites Port Charlotte, responded to this review, 12 March 2014
Thank you for taking the time to write a guest review. I am happy to hear that you enjoyed the hotel, but sad to hear that we did meet the guest service skills that we are normally up too. Please accept my apologies this is really not our norm. We do hope that you will give us another try so that we can make it up to you.
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291 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Royal Tunbridge Wells, United Kingdom
2 reviews
Reviewed 6 March 2014

This is a superb hotel. Well run, beautifully clean, excellent breakfast and conveniently located.
Front desk staff Vanessa and Turner were always smiling, helpful and professional. We shall stay at Sleep Inns in the future. Our new favourite when in Florida!

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Maxine W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue C, General Manager at Sleep Inn & Suites Port Charlotte, responded to this review, 12 March 2014
Thank you for taking the time to review our hotel and so happy to hear that you did enjoy your stay. We do hope that we have the pleasure to see you again.
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Monclova
Level 5 Contributor
65 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 3 March 2014

The rooms are clean and updated. Nice staff. Prices were competitive with other hotels around us but still more than we are used to paying for a quick overnight on the way to our destination. We had trouble finding rooms this evening because they were booked up because the Red Sox were training in the area. This was a good choice in spite of the price.

  • Stayed February 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank tamsea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue C, General Manager at Sleep Inn & Suites Port Charlotte, responded to this review, 12 March 2014
Thank you for choosing our hotel for your stay and that you enjoyed your stay.If you are in the area again, we do hope to see you again.
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Phoenix, Arizona
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 14 February 2014

The staff was very courteous and professional. I fell in love with the rooms, as they were absolutely beautiful! Everything was very clean and smelled wonderful, from the carpet and drapes. to the sheets and pillows. The room also came with everything you could need...a desk, fridge, microwave, iron, ironing board, hairdryer, closet, and flat screen tv. They also serve a free continental breakfast, however I didn't try it. The location was also good, it had kind of a small-town feel with mostly oder retired people. Everyone we ran into was very nice. It was close to the freeway for an easy commute with a few stores and restaraunts nearby. I was very impressed with everything and would highly recommend it! I felt as though I was staying at a high end hotel, it broke my heart to have to check out :(

  • Stayed February 2014, travelled solo
    • Value
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Helpful?
Thank Christophr_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue C, General Manager at Sleep Inn & Suites Port Charlotte, responded to this review, 3 March 2014
So glad to hear that you enjoyed your stay and you found everything you needed. We do hope that when you are in the area you visit us again.
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Butler, Tennessee
Level 4 Contributor
31 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 13 February 2014

We spent one evening at the Sleep Inn in Port Charlotte and were extremely pleased. The staff was some of the friendliest we have ever met and the rooms were extremely clean and well appointed. The breakfast was superior to most hotels with breakfast included. I would highly recommend this hotel if you are travelling in SW Florida.

  • Stayed February 2014, travelled with family
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Helpful?
Thank TNWINE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue C, Manager at Sleep Inn & Suites Port Charlotte, responded to this review, 3 March 2014
Thank you for taking the time to write such a nice review. We do pride ourselves in our frinedly service from the front desk to house keeping . We look forward to seeing you again.
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Benton Harbor, MI
Level 3 Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 8 February 2014

This hotel is a stopping point every year for us. We spend the month of Feburary on Marco Island. This location has been our stop before moving into the condo. We have always been impressed by how clean and well kept this Sleep Inn is. The staff is always frendly and helpful. This location also has a number of great local restaurants as well. The location is close to the I-75 interchange however traffic noise has never been a problem.

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank blaine39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue C, General Manager at Sleep Inn & Suites Port Charlotte, responded to this review, 3 March 2014
We are so happy to hear that you continue to stay at the Sleep Inn and Suites. Thank you for the great review and look forward to seeing you again.
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Newport, United Kingdom
Level 6 Contributor
112 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
Reviewed 2 February 2014

We arrived to a very polite and friendly check in clerk and check in was swift.We were even offered freshly backed cookies.( yumm) and popcorn.
Our room was really big and was spotless.It had a desk,closet,fridge, microwave, flat screen tv , iron and ironing board.The bathroom was large and had lots of towels and toiletries.The shower was powerfull and there was no end to the hot water.The bathroom also had a hairdryer.There were lots of sockets in the room.
The breakfast room was light and airy and over looked the pool.There were complimentary newspapers on offer and breakfast was waffles, bagels, toast,eggs, fruit, yogurt,sausage, juice, tean and coffee. There were also muffins and pastries. The hotel and a small buissness centre for you to use and a shop that sold snacks. The rooms dont have safes but you can get a safety deposit box at reception. There is a walmart a few mins drive away but a cracker barrel,burger king and waflle house just steps away. you can jump in the car and drive for 10 mins and there were a ton of shops and restaurants to choose from.

  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank sally 21
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sue C, General Manager at Sleep Inn & Suites Port Charlotte, responded to this review, 7 February 2014
Thank you for the great review, glad to hear that you enjoyed our hotel. We do hope that you will visit us again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sleep Inn & Suites Port Charlotte

Property: Sleep Inn & Suites Port Charlotte
Address: 806 Kings Hwy, Port Charlotte, FL 33980-4218
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Port Charlotte
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Port Charlotte
#4 Business Hotel in Port Charlotte
#4 Family Hotel in Port Charlotte
#4 Romantic Hotel in Port Charlotte
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Sleep Inn & Suites Port Charlotte 2.5*
Number of rooms: 78
Official Description (provided by the hotel):
The Sleep Inn & Suites hotel is conveniently located with easy access to Interstate 75. This Port Charlotte, FL hotel is close to pristine area beaches, many golf courses, world-famous fishing at Boca Grande, the Charlotte Harbor Event & Conference Center, Babcock Ranch and the Charlotte Sports Park, home of the Charlotte Stone Crabs baseball team. This Florida hotel is near Charlotte County Airport and Southwest Florida International Airport. There is a wide variety of restaurants within one mile of the hotel. Many shopping, boating, fishing and eco-tourism opportunities are found in Port Charlotte and nearby Punta Gorda. All spacious guest rooms include refrigerators, microwaves, 32-inch flat-screen televisions, coffee makers, hair dryers, irons and ironing boards. Non-smoking and smoking rooms are offered along with family and whirlpool bathtub suites. This is also a pet-friendly hotel. This Port Charlotte, FL hotel offers many fine features and amenities, including a free hot breakfast served daily with coffee, free wired and wireless high-speed internet access, outdoor heated pool, and exercise room. Guest laundry facilities and a gift shop with convenience foods, drinks and travel needs are provided on the premises for added guest convenience. The business traveler will welcome additional conveniences like the business center with public computers, printers and free fax services. The hotel also has a meeting room which can accommodate up to 100 people for events and business functions. The hotel has been certified as a green hotel through the Florida Green Lodging Program. Whether traveling to Florida for business or vacationing with the family, the Sleep Inn & Suites hotel in Port Charlotte offers you a great location, affordable rates and friendly guest service. We look forward to seeing you soon. ... more   less 
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Also Known As:
Sleep Inn & Suites Port Charlotte Hotel Port Charlotte
Sleep Inn And Suites Port Charlotte
Sleep Inn Port Charlotte
Port Charlotte Sleep Inn
Sleep Inn & Suites Port Charlotte Florida

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