Knowing we were going to arrive late, we called the front desk TWICE to give them a heads up so we would still have a room when we checked in. The clerk even remembered our calls. We got there and the room had been given away. They checked us into another room saying it was an upgrade but this room only had 1 bed. We had reserved a rm with 2 beds and a pull out. We had to wait another 20 mins til they found another room for us. We finally got settled in and slept for a few hrs only to be disturbed in the morning telling us they will have to move us to another room or charge us $70 more for that room. "Their concession rate." We didn't have time to discuss the situation with them as we had an event to get ready for. They moved us to a room less than what we reserved and paid for!!! Worst service at a hotel I have ever received!! I wouldn't mind if it was actually a good hotel, this place is below par!! All the plumbing has issues and there is mold on the shower tiles. Gross!!! The beds coils squeak every time you turn. Should have stayed across the street- but they were completely full. Will know for next year. Rude and uncourteous.
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- Also Known As:
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- Holiday Inn Express Hotel & Suites Port St. Lucie West Florida/Port Saint Lucie