The hotel structure and room are both very lovely but this is where it stops. Service is almost uniformly unpleasant and guests can currently expect either A. young disinterested front desk clerk B. Hostile unpleasant front desk staff C. Both.
I had to complain to top management (there is no corporate office) about poor service. This included rude responses from the hotel regarding my need to change one night of my stay through Expedia. Further, I could not believe that one staff member, a particuarly unpleasant woman was unwilling to offer me coffee, even though the staff the afternoon before was. She stated she would bring me used morning coffee if I wanted, but no offer to brew a fresh pot. Expect service with a smile? Don't count on it. There is a friendlier hotel just down the road, the Sheraton Four Points. The rooms are not as lovely, but the staff sure is. What a disppointment, especially for a business traveler with little free time and the need for a minimum of courteous service, not to be found at this site.
- Official Description (provided by the hotel):
- The newest addition to the Punta Gorda area is simply breathtaking — The Wyvern Hotel is proud to welcome guests who appreciate luxury without pretense. Our 63 room boutique hotel is impeccably appointed with every comfort you could desire for an ideal getaway to this remarkable location on Southwest Florida’s Gulf Coast. Our meeting and event space is ideal for everything from romantic wedding receptions to corporate gatherings of all types, uniquely paired with our in-house LuLu Restaurant & Sky Bar. ... more less
- Reservation Options:
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- Also Known As:
- Wyvern Hotel Punta Gorda
- The Wyvern Hotel Punta Gorda Florida