We have only nice things to say about the hotel and it's condition, campus and decor. However, our special weekend away was overshadowed by Frank at the front-desk who did not seem interested in assisting us the way we would have expected from a Sheraton property. It certainly appeared that once we checked-in and he discovered we purchased through Groupon, that we were labeled with a Groupon 'stigma.' He was short in answering questions we had, not very friendly, and refused initial requests when our toilet stopped working. Eventually, after my husband spoke with him in person and gave no other option, he miraculously found us another room late in the evening (he had previously told us they were 'booked solid.' During our entire stay, there was no manager to be found. Service at the Tiki Bar was also lackluster, and the same attitude was displayed by our server once we produced Groupon vouchers for our order. We had a great time down at Fisherman's Village twice during our stay, and next time will choose to stay elsewhere. Our advice is that you spend the $100+ at a different hotel with better service. The hotel is nice, quiet and well-appointed, but we feel strongly our hard-earned money could be spent somewhere else.
- Official Description (provided by the hotel):
- Four Points by Sheraton Punta Gorda Harborside is located on the edge of the Charlotte Harbor waterfront in south Florida. Our hotel is a short drive from Cape Haze and the Gulf of Mexico's shores. ... more less
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- Also Known As:
- Four Points By Sheraton Punta Gorda Harborside Hotel Punta Gorda
- 4 Points By Sheraton Punta Gorda Harborside
- Four Points Punta Gorda
- Four Points By Sheraton Punta Gorda Harborside Florida