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“Beautiful Campus / Poor Customer Service”

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Four Points By Sheraton Punta Gorda Harborside
Ranked #1 of 7 Hotels in Punta Gorda
Certificate of Excellence
Reviewed 19 May 2014

We have only nice things to say about the hotel and it's condition, campus and decor. However, our special weekend away was overshadowed by Frank at the front-desk who did not seem interested in assisting us the way we would have expected from a Sheraton property. It certainly appeared that once we checked-in and he discovered we purchased through Groupon, that we were labeled with a Groupon 'stigma.' He was short in answering questions we had, not very friendly, and refused initial requests when our toilet stopped working. Eventually, after my husband spoke with him in person and gave no other option, he miraculously found us another room late in the evening (he had previously told us they were 'booked solid.' During our entire stay, there was no manager to be found. Service at the Tiki Bar was also lackluster, and the same attitude was displayed by our server once we produced Groupon vouchers for our order. We had a great time down at Fisherman's Village twice during our stay, and next time will choose to stay elsewhere. Our advice is that you spend the $100+ at a different hotel with better service. The hotel is nice, quiet and well-appointed, but we feel strongly our hard-earned money could be spent somewhere else.

Room Tip: Request a room higher than the 2nd floor so you can see the beautiful views.
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  • Stayed: May 2014, travelled as a couple
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3  Thank swflnativegirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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835 - 841 of 1,207 reviews

Reviewed 18 May 2014

We just returned from a weekend at the Four Points to celebrate our 45th Wedding Anniversary. We went down on a Groupon discount and received excellent service at the facility. They were doing some remodeling, but were very accommodating with the extra coupons we received, allowing us to use them at TT's Tiki Bar. If you like being outdoors by the water & live music, this area is the place to go. Our room was very modern & comfortable with a beautiful view of the Marina. We enjoyed the area, finding it very walkable and would return if we got the chance.

  • Stayed: May 2014, travelled solo
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1  Thank srqsherry
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Four Points by ... P, Manager at Four Points By Sheraton Punta Gorda Harborside, responded to this reviewResponded 30 September 2014

Thank you for choosing Four Points by Sheraton for your stay, we are pleased you chose our location to celebrate your 45th anniversary. Congratulations, and we look forward to your future stays with us.

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Reviewed 11 May 2014

We have stayed at this Sheraton a number of times and have never been disappointed. The hotel is clean and the service is great. It is located right on the harbor and has terrific views. The rooms are decorated in a nautical theme. The only unusual aspect was the bathroom door which was hung on a slider with wheels. (We got used to it pretty fast.)
The Sheraton also has a tiki bar with entertainment right on the harbor that attracts many locals and hotel guests. The hotel is on the walking path that stretches through the park and to Fisherman's Village with deck bars to stop at along the way. We had a great stay and would come back to this hotel again.

  • Stayed: April 2014, travelled with family
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Thank 554j0sephp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Cartin, Starwood hotels at Four Points By Sheraton Punta Gorda Harborside, responded to this reviewResponded 14 May 2014

Thank you for taking the time to leave us a review. It is great to hear you continually choose the Four Points for your accommodation needs when you come to the area. We're happy to hear you had a great stay with us and we definitely hope to see you again and again.

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Reviewed 10 May 2014

The hotel and rooms are clean and comfortable. The breakfast was good with very nice servers,but the Caribbean themed meals were a let down. My salad was over dressed and the shrimp close to being uncooked. When the bar tender saw the only quarter eaten plate she just asked "you guys finished with that" . I didn't like to be asked when leaving payment whether I wanted change. A hundred dollar bill presented for a $35 dollar bill? yes I think most people would want change. Just plain rude even for a brash bar tender.
Another room left dirty drinks glasses outside our room,still there 48 hours later despite being reported to the front desk.
I would gladly come back and stay ( mainly for the location and room comfort.,but will be eating and drinking out.

  • Stayed: May 2014, travelled as a couple
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1  Thank Monty B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 6 May 2014

We spent our vacation at South Seas on Captiva and then moved to Four Points one night to be near the airport for our early morning flight home. I was not impressed with our room at South Seas so it was very nice to walk into the room at Four Points. It was clean, modern, and in very good condition. There was a nautical theme with white and blue. We arrived after dark, but we were on the top floor with a view of the harbor. There was a fridge, coffeemaker, microwave, built-in benches to put our suitcases on for packing, plenty of pillows, a very good air-conditioner, and extra storage space. The bathroom was modern and bright. My only negatives were that the water pressure was very low in the shower, and the "chrome" on the bathroom light fixtures was rusting. I'm guessing they just weren't meant for installation in a wet environment. We also spent ten minutes awake at 2am while some drunken guests congregated in the hallway but I don't really blame the hotel for that. I would definitely stay here again.

  • Stayed: May 2014, travelled with family
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2  Thank indigo9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Four Points by ... P, Manager at Four Points By Sheraton Punta Gorda Harborside, responded to this reviewResponded 30 September 2014

Thank you for choosing Four Points by Sheraton for your stay. We are pleased to hear that you were happy with your accommodations, we are looking forward to your future stays with us.

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Reviewed 3 May 2014

Bought a groupon that was suppose to be $83.00 a night and in the fine print there was an additional 12% tax, totaled $93.30 with a $10.00 gift card for their resturant.
We arrived with our groupon & the desk clerk tried to tell us that the $93.30 had not be charged and the rate was $61.64 for an off season rate and we would be charged that rate. We went up to the room, my credit card had been charged, Went back down and the clerk assured me that she would talk with her manager.
We left & when we returned a male clerk tried to tell me that the $61.64 was what they got from groupon and told me the girl was not familiar with the procedures. I was really upset and talked with the manager, of course he would not back down and told me the girl made a mistake. I told him that they better get someone in there that knew what they were doing! The key folder that the girl wrote the rate on the clerk took and refused to give it back to me. This was my proof of what the girl wrote. This was the first time I bought a Groupon getaway and it will be the last.
The room was clean, it was on the third floor so palm trees blocked the view. We will not ever return to this hotel ever again. I thought the customer should have the benefit of doubt. Very poor service!!! So much for good service!

Room Tip: Don't go!
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  • Stayed: May 2014, travelled as a couple
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4  Thank Brenda W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Four Points by ... P, Front Office Manager at Four Points By Sheraton Punta Gorda Harborside, responded to this reviewResponded 5 May 2014

Dear Reeveston,

Thank you for taking the time to write a review on trip advisor. I apologize for any confusion that occurred during the check in process of your reservation. As you already know, there were no charges from the Hotel made to your credit card. There can sometimes be confusion when it comes to third party booking sites, where they bill your credit card and then we bill the third party after your departure. We have had an overwhelming response to the Group On bookings. It is a great value, taking in to account all the amenities that The Four Points by Sheraton Punta Gorda Harborside offers. Including a heated pool and Jacuzzi, free high speed wireless internet, and two restaurants located on property, one of which is located directly on the water with breath taking views of the sunset. All that I can do is hope that you come back and visit us again soon so that you may enjoy all that his award winning hotel has to offer.

Sincerely,

Adam Myara

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Reviewed 1 May 2014

Wanting to escape the clutches of an especially brutal midwestern winter, we booked a five night stay at the Four Points by Sheraton Punta Gorda Harborside. As we are Starwood SPG members, we thought that this location would be a good starting point for exploring the southwestern coast of Florida
.
The hotel appears fairly new (I'm assuming it was built after the hurricane in 2004), and is clean and well maintained. We were given a room on the third floor, overlooking the harbor, with a palm tree right outside the window. (Wonderful to see a palm tree outside your window when you've just left single digit temperatures). Our room was clean and comfortable. Appreciated the free coffee and newspapers in the lobby each morning. Parking was usually okay, although during the evening the lot would become crowded from people going to the tiki bar.

We didn't use the pool or restaurant, although they both looked favorable.

What I liked the most about this hotel was the staff. They were all pleasant, courteous, and helpful, which made our stay all the more memorable.

We may revisit this area next winter, since we had such a wonderful time, and we would definitely consider staying at this property again.

  • Stayed: March 2014, travelled as a couple
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Thank thetrachwhisperer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
M_Cartin, Starwood hotels at Four Points By Sheraton Punta Gorda Harborside, responded to this reviewResponded 14 May 2014

Thank you for taking the time to leave us a review. We are so happy you got to get away from the cold weather and enjoy sunny south Florida at the Four Points Punta Gorda. Its is so great to hear you had an enjoyable stay with us and we truly appreciate the positive feedback on our staff. We definitely hope to see you again next winter or maybe even before then.

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Additional Information about Four Points By Sheraton Punta Gorda Harborside

Address: 33 Tamiami Trl, Punta Gorda, FL 33950-3630
Phone Number:
Region: United States > Florida > Southwest Gulf Coast > Punta Gorda
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 7 Hotels in Punta Gorda
Price Range: £92 - £225 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Four Points By Sheraton Punta Gorda Harborside 3.5*
Number of rooms: 106
Official Description (provided by the hotel):
Four Points by Sheraton Punta Gorda Harborside is located on the edge of the Charlotte Harbor waterfront in south Florida. Our hotel is a short drive from Cape Haze and the Gulf of Mexico's shores. ... more   less 
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Also Known As:
Four Points By Sheraton Punta Gorda Harborside Hotel Punta Gorda
4 Points By Sheraton Punta Gorda Harborside
Four Points Punta Gorda
Four Points By Sheraton Punta Gorda Harborside Florida

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