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“Avoid at all costs!”

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PG Waterfront Hotel & Suites
Ranked #4 of 7 Hotels in Punta Gorda
Colorado
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Avoid at all costs!”
Reviewed 23 April 2012

This is definitely the place to AVOID at all costs! The problem: the hotel was DIRTY. So dirty that I put a blanket out on the floor for my baby to play on while in the room - and I made my older son keep socks or shoes on at all times! YUCK.

When we stayed here (March 2012) the hotel had recently been sold and is no longer considered a "Best Western."

We chose this hotel based on price - what a mistake!

  • Stayed March 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PandJColorado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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491 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (159)
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English first
stratford
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 15 April 2012

this was the worst ever hotel and I would not recomend it to anyone. we booked through aarp expedia and they have not stood behind us. they said due dilegence was done as they contacted the hotel on our behalf and the hotels decision not to refund us part of our 2nd nite stay was the hotels decison and it was final. we were either scalded or frozen in the shower -there was no in between. the 1st nite we thought the rowdys next door were coming thru our walls...the 2nd nite 4 crusiers were there and walking down the hallway where our room was. we though thiings would settle down -but no - same crap. unable to sleep and unable to shower for 2 days. also, water sold out of pop machine. our keys did not work the 2nd day - had to line up to get new ones. a pathetic place -don't stay there.

Room Tip: book elsewhere
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  • Stayed March 2012, travelled as a couple
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Helpful?
2 Thank elgin604
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
naperville, IL
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 7 April 2012

Some major chain should really take over this place--it could be so wonderful! The rooms are dingy, my shower did not work, and I had to take a bath instead. The chair in the room had a cigarette burn in in, only two of the light fixtures in the room worked, and they had the cheapest white WHITE fluorescent bulbs in them. Breakfast featured the worst coffee imaginable and a "toaster" that nobody could figure out how to make it work.

On the plus side, the staff was quite nice.

  • Stayed March 2012, travelled on business
    • Value
    • Location
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Helpful?
Thank Jsmartinez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lake Worth, Florida
Level Contributor
112 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 4 April 2012

This hotel is right on the Peace River- the views are gorgeous! The staff was very friendly and accomodating. They have free appetizers and drinks at 5:30 each week day. The room was huge! Yes, it could use a bit of updating, but it was clean and comfortable. Did I mention the views??? Also, the pool area is relaxing and waterfront, as well. The free breakfast even offered a nice assortment of hot items.

  • Stayed April 2012, travelled on business
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenbflohr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Minneapolis, Minnesota
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 2 April 2012

We needed a place for 5 people for one night, unfortunately, we ended up randomly choosing the most horrible place in Punta Gorda. It's no longer a BW, it's called "Punta Gorda Waterfront Hotel and Suites". I wish we would've read the reviews before getting two rooms here. They have NO working phones in the rooms, and rarely does the one crabby person working up front answer the phone either. So when the nutjob next door was fighting and swearing along with threatening whoever he was with, the only option was to call 911 from our cell. The carpet in the halls are rippled, which is nice for waves in the ocean, but not when you have parents or grandparents (or anybody!) that could trip and get hurt. The restaurant attached is disgusting and overpriced. We were up at 2am with what i assume was food poisoning. The waitstaff is Rude and 3 of their specials "just ran out of that 10 minutes ago".
One of our rooms was a suite with a full kitchen...we put food left over from our rental house in the fridge, Plus a days worth of fresh frozen fish from the days catch the day before in the freezer. Woke up to the freezer dripping water into the fridge and most of the food destroyed including the fish. What a disaster. I agree with previous post - this place should Not be open and needs to be Shut down!!!

Room Tip: Do NOT stay here! You're better off sleeping in your car!
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  • Stayed April 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank Teagan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Deltona, Florida
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 31 March 2012

Hotel was fine, Staff was fine. The main issue to this hotel is lack of management. You have a lady named Rebecca Williams who claims to be the GM of the hotel, however is never there, never reachable and the staff doesn't seen to have the power to do anything without her authorization and with her not being there you get nowhere. She is rude as can be, very unprofessional and her phrase seems to be "take it or move on." How she can blatantly mess up several check ins and when a complaint is said her attitude becomes "take it or move on" Their phone systems never seem to be working, they seem to be completely short staffed and Rebecca is nowhere to be found. After a mess up on her behalf (where the hotel owed ME $100+ because of an oversight) she then tells me that obviously I don't have money to stay at her hotel and go go elsewhere. She says there's no one she reports to and just honestly seems to be a total [--]. Ok hotel, ok price, but as long as Rebecca Williams is the GM here STAY AS FAR AWAY FROM THIS HOTEL AS POSSIBLE. Mistakes happen constantly and Rebecca would rather blame me, the guest, then accept responsibility for the mistakes made by her, her system and her staff.

Room Tip: Waterfront is the way to go. Try a suite. A bit more money is a world of difference between a standa...
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  • Stayed March 2012, travelled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank TekTek321
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PGHOTEL, Manager at PG Waterfront Hotel & Suites, responded to this review, 7 August 2012
The hotel would like to express there concerns with this review, there were situations with the guest that forced the property to advise the guest to be aware of his behavior or he was going to be removed from the hotel.

There were circumstances surrounding this situation that forced the property to protect the property and the desk agents that were threatened.

We always strive to deliver superior customer service and take it to heart when we fall short.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tampa, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 March 2012

No hot water...period. I could not believe that a hotel is allowed to operate without the ability to deliver hot water. Management did NOTHING to address this service issue. This hotel should be shut down!!!

  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dave_Tampa_FL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PG Waterfront Hotel & Suites

Property: PG Waterfront Hotel & Suites
Address: 300 W Retta Esplanade, Punta Gorda, FL 33950-3620
Region: United States > Florida > Southwest Gulf Coast > Punta Gorda
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Punta Gorda
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — PG Waterfront Hotel & Suites 2.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Best Western Waterfront Hotel Punta Gorda
Best Western Hotel Waterfront
Best Western Punta Gorda
Punta Gorda Best Western
PG Waterfront Hotel & Suites Punta Gorda, Florida

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