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“Will never stay here again”

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PG Waterfront Hotel & Suites
Ranked #4 of 7 Hotels in Punta Gorda
The Villages, Florida
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Will never stay here again”
2 of 5 bubbles Reviewed 22 December 2013

One can not just depend on their location for a good rating. We had 5 couples staying here for two nights, the beginning of December. We were paying 3 different rates. Two couples got a slight adjustment, but that was because our two rooms had numerous live ants. One room did receive the option of spray or an ant trap. The included breakfast consisted of a shortage of coffee, cold hard boiled eggs, bacon, and pastries, along with make your own waffles, the first day. The second day, no waffle machine. The attendants just kept saying sorry, as if their hands were tied. Rarely have I had an experience like this.

Room Tip: We were in their all ready renovated rooms facing the water, paying a premium rate.
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  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Judy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you for your review. We are sorry we did not meet your expectations. As for the ant problem, we have contracted with Orkin and subsequently have eliminated our ant problem. We hope the next time you come to Punta Gorda, you give us another chance!
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481 reviews from our community

Traveller rating
    110
    139
    94
    61
    77
See reviews for
127
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55
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (156)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Watertown, Connecticut
Level Contributor
16 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 5 December 2013

My family and I stayed here over the Thanksgiving holiday weekend. When we first arrived we were given an older room that was not renovated. This room was extremely clean but dated. On our first night it was a bit chilly in the room so we went to turn the heat on and it started to smell like it was burning so I went to the front desk and the girl moved us to a renovated room immediately. I wish I got her name because she was extremely nice and helpful. Once we received our new room it was beautiful. There was breakfast every day and it was something different.

Room Tip: Ask for a renovated room-
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  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank jennt958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you for your review. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 1 December 2013

My family came down from Ga to have my baby shower. We had it at the hotel we stayed at in the conference room. Breakfast every morning was great and hot...something different each day. Room was hig balcony was beautiful with water view. The front desk was sooooo nice. The manager actually came to my room checking on our stay ..when does that happen? You could underatand everybody! The whike staff spoke english and were american. Nicole in the front I think that was her name lil girl at the desk was amazing on top of all our needs and sooooo helpfukl I am very pleased and will be back.

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hadensmom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you for your review. We are very glad you enjoyed your stay, and we agree Nicole is amazing! Next time you are in punta gorda, stop by and see us!
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Punta Gorda, Florida
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 17 November 2013 via mobile

My husband and I stayed in a Suite last night at PG Waterfront. I can't say enough about how pleased we were. They are newly renovated in several areas. The staff was welcoming, and the room was spacious, warm and welcoming. The views were amazing, and the bed was perfect! It is within walking distance to several restaurants, along with several paths around the hotel to walk along the harbor. I highly recommend hotel.

Stayed November 2013
Helpful?
Thank Carrie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you very much for your review. We hope to see you on your returning trip!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sebring, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 8 November 2013

I had to take my husband to the airport in Punta Gorda, so my granddaughter, and daughter tagged along. We decided to spend the night, and go to the beach. We stayed at the Punta Gorda Water front Hotel, because the reviews were good, and it also had a good rate. I was pleasantly surprised to see americans at the front desk. There is nothing worse to me than going to a hotel, and you can't understand what they are saying. The staff was pleasant, courteous, and helpful. Every request we made was taken care of. Our room was very clean, the beds were compfy, everything was nice, and new. The hotel had a peaceful, and pleasant feel to it. Our room overlooked the water, and there were pelicans and other birds that we could see off the balcony. There was a boardwalk that went along the water, and we walked around, lots of lighting, and it felt very safe.They did have some renovation going on, but it was away from the area they have people staying and wasn't a problem at all. The free breakfast was great, blueberry, and plain waffles, scrambled eggs, sausage, bagels, pastries, and much more. Milk, orange juice, and coffee. Everything was hot, and fresh. I can't say anything bad about my stay except it was too short. I will definitely be back!

  • Stayed November 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank junebug1958
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you very much for your review. We can't wait to see you on your next visit!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
2 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 27 October 2013

Stay away until construction is done. Great hotel for location and view. Free good breakfast. Hotel is trying tomrun and renovate at same time. Ants everywhere....... Had to throw food away. They were even in the beds. No towel racks in bathroom. No ice buckets. No door number, taped sign. A/c not working properly and nothing they could do. No maintenance or manager on site. If they can get it together will be awesome hotel

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Nicnac96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you very much for your review and we apologize that we did not meet your expectations. We do realize doing a major renovation kicks up some dust. We expect to be 100% completed with our renovations by the fall of 2014. We would like for you to give us a second chance, as we are very excited about the finished product.
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clay township, mi
Level Contributor
51 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 22 October 2013

went to this hotel with the mindset of just having a place to sleep. What a pleasant surprise the staff is wonderful. We were put into one of the original rooms when we first arrive but the manager moved us over to a new room in the middle of our trip, beautiful rooms, very central you can walk almost anywhere, dinner shopping etc. The pool was great, the surroundings were great free breakfast in the morning but most of all The staff was so helpful and willing to please. we are planning our next trip to Punta Gorda for the holidays and YES we will be staying here again! Yes they are under construction however, they try and keep all of that to one area.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank myaspen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you very much for your review. We are very excited about our new rooms and for the most part have been getting other great reviews as well! Please reach out to me on your returning visit, and I will make sure you get a good rate! Thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about PG Waterfront Hotel & Suites

Property: PG Waterfront Hotel & Suites
Address: 300 W Retta Esplanade, Punta Gorda, FL 33950-3620
Region: United States > Florida > Southwest Gulf Coast > Punta Gorda
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Punta Gorda
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — PG Waterfront Hotel & Suites 2.5*
Number of rooms: 186
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Ebookers, Expedia, Hotels.com, Travel Republic (UK), Odigeo, Traveltool, S.L.U., TripOnline SA, Evoline ltd and HotelQuickly so you can book your PG Waterfront Hotel & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Waterfront Hotel Punta Gorda
Best Western Hotel Waterfront
Best Western Punta Gorda
Punta Gorda Best Western
PG Waterfront Hotel & Suites Punta Gorda, Florida

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