We stayed in February 2014 for 2 nights. Had reserved King room in renovated section. On checking in the desk clerk confirmed my reservation type and gave me the keys to the room. After walking down a very long hallway and turning past another 6 or 7 rooms with all our luggage in tow, we came to our room, a queen, non renovated room. We called from the room and the desk staff said they had given us that room because the one we reserved was not ready. They could have told us that before having us carry all our items. The desk staff seemed put out that we really wanted the room we reserved and paid for. So after trekking all the way back to the front desk we were given a key to a king renovated room that had miraculously been made ready. The second day there, our room was not cleaned. Called the front desk and was told that housekeeping had gone for the day. I said that was not good enough and asked what they were going to do. The front desk person very snottily said "What do you want . . . Towels". I said no, I wanted a clean room. A manager must have heard the exchange and came over and said they have a night housekeeping person who will work on your room. (Thought bubble was why didn't they offer this the before) I said fine, I will wait outside at a picnic table and have someone tell me when the room is done. No one came. After an hour, we went back to the room. The bed was made. No trash pickup, no freshening. As an aside, the chair in the room was modern, but very uncomfortable. We have stayed in this hotel (under various names since 2001). No longer will we be a repeat customer.
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- Also Known As:
- Best Western Waterfront Hotel Punta Gorda
- Best Western Hotel Waterfront
- Best Western Punta Gorda
- Punta Gorda Best Western
- PG Waterfront Hotel & Suites Punta Gorda, Florida