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“Sweet view nice people”

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PG Waterfront Hotel & Suites
Ranked #4 of 7 Hotels in Punta Gorda
Indianapolis, Indiana, United States
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Sweet view nice people”
Reviewed 6 March 2014 via mobile

Siara was very helpful in getting our room ready since we arrived early! The hotel is located right on the water and the "water view" rooms actually have a direct view for the most part. You don't have to lean way over the balcony to see the water. It's right there! We'd definitely go back and Hurricane Charley's is attached with great, reasonably priced food and cocktails. Wonderful service there as well.

Stayed March 2014, travelled as a couple
Helpful?
Thank Sherry K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you for your review. We hope you come and stay with us again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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494 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (161)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Orlando, Florida, United States
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 March 2014

We booked the Waterfront in a blind "fingers crossed" situation as we took a trip to see family down the road. We booked an oceanfront room and checked in rather late on our first night at around 12:30am. The night clerk, Melissa was at the front desk.

Our spirits sank when she told us our room wasn't saved and we wouldn't get the view we had booked. She immediately made an executive customer service decision for the win and gave us an oceanfront suite. She explained that the hotel was still in the middle of renovations and it was clear the front desk was quiet but, slightly disorganized. We were skeptical but, wowed at our room. Modern amenities including two balconies, a plexiglass jacuzzi in the living room with flat screen as well as shower, king bed, microwave, coffeemaker and fridge. Our romantic home two hours away from home!

Not to mention the location is central to the adorable historic district complete with shops and a decent selection of restaurants right on the main drag of Marion Ave. We walked everywhere.

Melissa is clearly operating under difficult transition and construction situations but, she went out of our way to make us comfortable and we truly appreciate her for that. We had a terrific stay without overwhelming the family or stressing ourselves out. Will certainly book again.

Room Tip: Haven't seen the other new rooms but they are very clean and turn-down service is perfect. Ocean...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tara C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you for your review. We look forward to seeing you next time!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Myrtle Beach, South Carolina
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 4 March 2014 via mobile

We have stayed at this hotel for an extended period of time as we are house hunting. We are truly enjoying our stay here. The hotel is under renovation but the General Manager and his staff make it so that you would hardly notice. The rooms are roomy and clean and the beds are comfortable. Everyone is so friendly, from the front desk staff to the housekeepers and maintenance workers. The sunsets are fabulous and we love the convenience of walking into town. Complimentary breakfast is available daily with a nice variety of items from which to choose. We would recommend this hotel to family and friends. R&R

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you for your review. We really loved having you guys stay here with us, and we're looking forward to seeing you again next year!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Queensbury, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 March 2014

Terrible experience in hotel. Booked sea view and got the parking lot. Asked the evening clerk for an adjustment which she agreed to. I should have got it in writing. when I checked out in the morning at 9:15 no adjustment. When I explained the issue the morning clerk said I would have to wait 45min for the mgr to show up and make a decision. Since I had an appointment I could not wait. The place was jumping if your not going to have a supervisor on duty empower your people.
Also teh place was a dump

  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Maryville, Tennessee
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 28 February 2014

We stayed at this hotel because our Allegiant flight home was cancelled (after 6 hrs. In the airport) and a local person told us it had recently been renovated. The hall carpet was very worn, the floors in the elevator were raw exposed wood. The room was so crowded with furniture, which was way too big for the room, that my husband and and I could not walk around the room at the same time, but the worst part was the soggy carpet where the windows were leaking so badly it splashed when we stepped in front of the windows. The breakfast area was in the lobby where the automatic doors were constantly opening. The wind was blowing very hard so every time the door opened a gust of wind blew through. Once it was so strong it blew my breakfast off the table. I will say that the bed was a very good bed. Not a nice experience, don't recommend it!

  • Stayed January 2014, travelled with friends
    • Value
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sandra W W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Indianapolis, Indiana
Level Contributor
77 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 24 February 2014

The location of this hotel is on the Charlotte Harbor. The views are amazing! We had an updated room with King bed, fridge and microwave. The bed was comfy, the furniture was really nice and modern. The amenities were a bit strange and mismatching but no biggie, I always bring my own. Bring your own pool towel. Hurricane Charley's is attached and it is really fun. This is right on the water and you really have to see the amazing sunset on Charlotte Harbor! They do have some sort of breakfast in the lobby every morning, coffee is good.

Room Tip: We were in 147 - right by the pool and the bar.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sparky3141
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TrentSeguin, General Manager at PG Waterfront Hotel & Suites, responded to this review, 16 June 2014
Thank you for your review. We have received the pool towel samples and have chosen the pool towel that we want, upon your next visit, we will have plenty of HUGE pool towels available!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ann Arbor, Michigan
Level Contributor
3 reviews
Reviewed 24 February 2014

We selected this hotel based on some nice reviews about the customer service, what a joke! The manager is very unprofessional, told us things he never should've shared like that they were over booked by 20 rooms! We paid extra for a waterfront view but our room was smokey and NOT facing the water. When we went to the desk they struggled to find any other rooms for us. Finally the manager put us in an unfinished suite. Sounds great but it was just big and dusty. The entire floor was under construction day and night! No mirror in the bathroom to put our contacts in/out or shave, internet doesn't work in the rooms and barely in the "lobby", TV was fuzzy. And the hotel has one working elevator that has a plywood floor so you ride up and down with the construction equipment! They were scrambling the last day to put beds in 20 rooms to accommodate a baseball team so that was a whole fiasco! We're from Michigan and were especially disappointed that the hotel is owned by a Michigan company. Seriously, don't waste your money! There are much nicer, reasonably priced hotels in that area.

Room Tip: Confirm your EXACT room before you arrive and be clear if you do not want a smoking room. They must...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JulieCL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about PG Waterfront Hotel & Suites

Property: PG Waterfront Hotel & Suites
Address: 300 W Retta Esplanade, Punta Gorda, FL 33950-3620
Region: United States > Florida > Southwest Gulf Coast > Punta Gorda
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 7 Hotels in Punta Gorda
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — PG Waterfront Hotel & Suites 2.5*
Number of rooms: 186
Reservation Options:
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Also Known As:
Best Western Waterfront Hotel Punta Gorda
Best Western Hotel Waterfront
Best Western Punta Gorda
Punta Gorda Best Western
PG Waterfront Hotel & Suites Punta Gorda, Florida

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