In all our travels, this is the first time I have EVER felt the need to write a review about an experience at a hotel/motel. This experience however, warrants warning anyone considering this motel to please be cautious. My mother, two daughters and myself planned to stay here for 2 nights while we travelled down the coast the first week in March. When we arrived, the grounds and the pool area seemed well kept and were what you would expect from a small motel of that age. We stayed in Room 19 which is an end unit close to pool. Upon entering, we noticed that the 2 rooms didn't appear to be the cleanest but on closer inspection we were horrified. The bathroom mat was filthy and there were dark hairs beside the floor on the toilet and the wall. The corners of each room were full of debris and anything that had been swept looked like it had been pushed under the sofas in the living rooms and between the counters in the kitchen. The pillows on the sofas were covered in stains and were torn. The ceiling fans in both rooms had broken chains and did not work. The dishwasher did not work, nor did the remote. The lock on the door was broken and hanging off it's hinges. The windows and blinds were COVERED in what appeared to be black mold. I took a Lysol wipe and was able to clean a strip off. When we pulled out the sofa bed, we were horrified. Old crumbs and fragments scattered all over the floor. When we pulled out the blankets from the closet, they were indescribable. They were tattered and covered in stains from who knows what. When I attempted to use the small vacuum, it was completely clogged, hence the condition of the floors. I attempted to contact the manager several times the first evening with no response so I left her a letter in her mailbox for the next morning. The following day, the office was to open at 9 but there was still no sign of the elusive manager until after 11am. Even after several attempts to contact her and the letter we had left her she made no effort what so ever to contact us. When I went down to her office, she was on the phone and made no gesture at all to acknowledge us standing there. Even after she had completed her call she made no attempt to speak to me. Now believe me when I say I tried every attempt to be very calm and civil with this woman but it was like an episode from a reality show. She immediately became defensive and aggressive and attempted to twist everything I said to her. I work in a managerial position for years and have many men in my employment and this woman's "trucker mouth" would have embarrassed them. She had never even met my two daughter's ages 12 and 15 and even they didn't go unscathed in her attack calling them "spoiled brats!"
These children had done absolutely nothing nor had she had any type of contact but she felt the need in her venomous attack to sink to her lowest and bring children into it. Even the fact that my daughter stood there dumbfounded had no affect on her. I was actually embarrassed that she was witness to this type of irrational and unstable behaviour from a so called "business woman". When I asked to speak with the owner, she proceeded to tell me that she was the owner and the manager and the "CLEANER"...hence her defensive approach. She had obviously been down this path before with other clients and this would explain her irate behaviour...I'm sure it has been well rehearsed right down to accusing me of trying to get out of paying for the second night and encouraging me to "go write a review" which until that point I hadn't even thought of.
CANADIANS please avoid this one if you can!!! The sad part is that this entire incident could have been completely avoided had the manager had any class, returned our calls and handled the situation in a professional manner. If there are ANY good reviews about this place, they would have had to been written internally and not from real clients.
I am CONFIDENT this will be my last review because nothing could beat this but I really felt like I had to warn others about this and I'm sure from the above mentioned, it warrants the warning. If anyone requires photos, I do have some that I could share. Have a good vacation!
- Also Known As:
- Monterey Condominium Hotel Redington Beach
- Monterey Condominium Motel Redington Beach, Florida