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“Nice Courtyard Marriott”

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Courtyard by Marriott St. Augustine I-95
Ranked #20 of 78 Hotels in St. Augustine
Certificate of Excellence
GreenLeadersSilver level
Conway, SC
Level Contributor
146 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 75 helpful votes
“Nice Courtyard Marriott”
Reviewed 2 May 2014

We spent several days here last month on a long weekend get away. This hotel is very conveniently located about a mile off of I-95 toward downtown St. Augustine. If you have tickets for one of the trolly tours, they will arrange to have you picked up for free, which saves the 10 minute drive into town.
As far as the hotel is concerned, the staff was attentive, but frankly kind of cold upon arrival. As a Marriott Gold member, I would expect a little better service on check in, but that was a minor point. The hotel seemed clean and the king room was fine. Maids need a bit more training on clean up, as I found several items under the bed skirt, and around and under the coffee table. Other than that, the rest of the room seemed clean. Bathroom was spotless every day we were there. I did leave the cleaning staff a note one day that they had forgotten to replenish the tissues, but they still didn't replace them, so I called the front desk and they were delivered shortly thereafter.

All in all, we would recommend this hotel while staying in the St. Augustine area.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Conwayangel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardStAugustine, Manager at Courtyard by Marriott St. Augustine I-95, responded to this review, 6 May 2014
Thank you for taking the time to leave a review regarding your most recent stay with us. I am happy to see you enjoyed your stay. I apologize for the issues you experienced during your stay. Your feedback is very important as we use this information to improve our services each and every day. I will share your comment with my team so that we can focus on the key areas you mentioned.

Thank you for choosing the Courtyard St. Augustine I-95, and we look forward to seeing you again if you return to the area.

Regards,

Tom Jankowski
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
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English first
Lake Worth, Florida
1 review
Reviewed 29 April 2014 via mobile

Last minute decision...Went to a hotel across that street and wasn't super thrilled so we decided to look elsewhere. Really pleased from the moment we walked in. The room is nice and clean and nicely decorated. We would stay here again if we are in the area. Nice that it's close to downtown and the highway! There is also a Bistro downstairs which is nice, though a little pricey.

Stayed April 2014
Helpful?
Thank JameeFlorida
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardStAugustine, Manager at Courtyard by Marriott St. Augustine I-95, responded to this review, 6 May 2014
Thank you for taking the time to leave a review. We are always happy to that our guests enjoyed their stay. We look forward to seeing you again should you return to the area!

Regards,

Tom Jankowski
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Beaufort, South Carolina
Level Contributor
257 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 29 April 2014

I am truly a sucker for a well run Courtyard and this one did not disappoint! My Mom and I checked in a bit early after setting up for an art show. The front desk staff was super efficient and friendly. Our first floor room with 2 queen beds was very clean, had high ceilings and was very spacious. We got situated and took a nap before going out and foraging for dinner. I asked the front desk for a restaurant recommendation and got an answer back for a restaurant that we tried and didn't care for last year so we went to Columbia instead.

Our room was close to the side door for easy access but you couldn't hear any hallway noise. Both of us slept well the 2 nights we stayed. and I'll stay here again.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Glassgal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardStAugustine, Manager at Courtyard by Marriott St. Augustine I-95, responded to this review, 6 May 2014
Thank you for taking the time to write a review regarding your recent stay with us. It's great to see you enjoyed your stay and we look forward to seeing you again! Thank you for your business!

Regards,

Tom Jankowski
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fairfax, Virginia
Level Contributor
177 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 24 April 2014

We stayed 3 nights and got the prepaid breakfast package. Since I can't eat gluten, the free "continental breakfasts" at other motels are not an option. It was great to have have eggs, bacon & fruit with Starbucks coffee without leaving the motel in the morning. My husband really enjoyed the Breakfast BLT. The hotel is super clean, the room was really nice and the location was great. It's located right next to 95 yet it's a quick trip to St. Augustine. (The Old Town Trolley will send a shuttle to the hotel to pick you up and drop you off if you buy one of their packages.)

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank MissMuffet63
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardStAugustine, Manager at Courtyard by Marriott St. Augustine I-95, responded to this review, 25 April 2014
Thank you for your review! I am very pleased that you enjoyed your stay! The Bistro is a great concept for our guests. As you stated, there are many more options compared to a standard continental breakfast at most other hotels, and it's a great alternative for those that have restrictive diets. It's also wonderful for guests staying for multiple nights, as they can try something new and delicious each morning.

Thank you for choosing the Courtyard St. Augustine, and we hope to see you again should you return to the area!

Regards,

Tom Jankowski
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mooresville, North Carolina
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 23 April 2014

Tub & sink faucet stoppers were pulled shut as a sign they had been cleaned but the tub had lots of hair in it. The glasses for water had clearly been rinsed & wiped out with a towel leaving smears. As you always hear, NEVER use the hotel glasses for drinking without first cleaning, don't assume they have been replaced with fresh clean glasses from the kitchen. Housekeeping from my experience has never carried a cart full of clean drinking glasses. There was no information on check out times or anything else you may need located in the room. The check in staff were not helpful and when coming down stairs twice for something there was no one at the front. The beds were comfortable and for an overnight stay it was over all a nice hotel but I have to have a clean room.

Room Tip: Clean the tub before use, DO NOT USE DRINKING GLASSES without cleaning them first, be aware of resta...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tracy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardStAugustine, Manager at Courtyard by Marriott St. Augustine I-95, responded to this review, 25 April 2014
Thank you for taking the time to leave a review regarding your recent stay. I am sorry to hear that there were areas of your stay which you did not enjoy. I will speak with my front desk agent regarding your check in process. I will also reseach why they may have been absent from the desk when you came down for information.

Each of our guest rooms has a directory on the work desk that has all the hotel information including the check in/check out times. I will have my Executive Housekeeper verify that one is in the room you stayed in, and I apologize if it was missing.

I assure you, and all of our future guests that all of our glasses are cleaned in our commercial dishwasher in the hotel kitchen. They are all put on a stacked trey and delivered to the kitchen for cleaning. They are then washed, polished, wrapped and placed back in the guest rooms. We do have hard water here, and the glasses can get spotted sometimes, so I will inspect our glasses to make sure they are being properly polished before being made ready for guest use. I completely understand how seeing any smudges can leave a bad impression about the cleanliness of a glass. I am the same way when traveling, and going out to eat at restuarants.

If you would like, please feel free to contact me directly so that I may get more information regarding your stay. I would like to make sure each area that was unsatisfactory to you gets prompt attention.

Thank you for staying at the Courtyard St. Augustine, and I hope that if you return to the area that would give us the opportunity to provide you with the Marriott experience you should expect and deserve.

Regards,

Tom Jankowski
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
berlin, nh
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 21 April 2014

The rooms are very nice with a bed very comfortable. Rooms were big and immaculate. The hotel offers a bistro which was very convenient. Staff was friendly and helpful in every way and fast check in. The drive to downtown was about 14 minutes and shopping outlets about 10 minutes away. Great place with free parking. We will definitely stay here again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susan d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardStAugustine, Manager at Courtyard by Marriott St. Augustine I-95, responded to this review, 22 April 2014
Thank you for leaving a review about your recent stay with us. I am very happy to see you enjoyed your stay while visiting our Nation's oldest city! I hope you had fun while in town, and we look forward to seeing you in the future!

Regards,

Tom Jankowski
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
156 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
Reviewed 17 April 2014

Stayed here for two nights and the stay was pleasurable. The lobby has the open modern feel that appears to now be the norm of the MC, which provides a nice feel on arrival.

Staff were helpful and registration was fast. The room was large, clean and well kept.

The hotel has plenty of parking and is located a couple of miles outside St Augustine, the location is great for getting into the town centre and seeing the area.

Another great stay and we would stay here again if in the area.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank handyspanner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CourtyardStAugustine, Manager at Courtyard by Marriott St. Augustine I-95, responded to this review, 21 April 2014
Thank you for taking the time to leave a review! We are always happy to see our guests enjoying their stay. Please always feel free to contact us should you have any other suggestions or comments! Thank you for your business, and we hope to have you return in the future!

Regards,

Tom Jankowski
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Courtyard by Marriott St. Augustine I-95

Property: Courtyard by Marriott St. Augustine I-95
Address: 2075 State Road 16, St. Augustine, FL 32084-0813
Region: United States > Florida > St. Augustine
Amenities:
Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Green Hotel in St. Augustine
#5 On the Beach Hotel in St. Augustine
#8 Family Hotel in St. Augustine
#8 Business Hotel in St. Augustine
#9 Romantic Hotel in St. Augustine
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Courtyard by Marriott St. Augustine I-95 3*
Number of rooms: 98
Official Description (provided by the hotel):
Courtyard by Marriott St. Augustine hotel has all the features and amenities perfect for either your weekend trip or your week-long St. Augustine vacation. Our St. Augustine hotel's staff is very knowledgeable of the St. Augustine area attractions and is ready to assist you with your every need. At Courtyard by Marriott St. Augustine, you will find yourself experiencing the level of service and reputation that is synonymous with the Marriott name. Our spacious guestrooms feature Wi-Fi and high-speed internet, deluxe Marriott bedding package, microwave, and refrigerator. Maintain your fitness routine in our 24 hour fitness center or in our outdoor heated pool. Meet friends for breakfast or dinner in our Bistro or by the outdoor fire pit. Our hotel is centrally located within 10 minutes of many St. Augustine attractions, including Historic Downtown St. Augustine, the Fountain of Youth, and Ponce de Leon bike trail, St. Augustine Alligator Farm, and World Golf Village and Flagler College. With all there is to do, your St. Augustine vacation will be one to remember. Book your room now! ... more   less 
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Also Known As:
Courtyard St. Augustine i-95 Hotel Saint Augustine
Courtyard By Marriott St. Augustine I-95 Florida

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