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“Fantastic Customer Service”

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Holiday Inn St. Augustine - Historic
Ranked #30 of 78 Hotels in St. Augustine
Certificate of Excellence
Saint Johns Park, Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Fantastic Customer Service”
Reviewed 25 July 2012

The staff of this hotel is wonderful...especially Michelle! She was so helpful and kind. She really went out of her way to answer ALL my questions and concerns via the phone, and I called a lot! We liked this hotel and its staff so much we booked another weekend in September.

  • Stayed May 2012, travelled as a couple
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Helpful?
1 Thank Cynthia M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Assistant General Manager at Holiday Inn St. Augustine - Historic, responded to this review, 28 July 2012
Thank you very much for taking the time to give us such a fantastic review. On behalf of all of us at the Holiday Inn in St Augustine I would like to give you our best wishes and welcome you back for your next stay. We look forward to seeing you again and have a great day!

Kwame Opeyo
Assistant General Manager
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788 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (103)
Date | Rating
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  • English first
  • French first
  • German first
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English first
Okeechobee, Florida
2 reviews
Reviewed 22 July 2012

The staff of this hotel was amazing - Our family was in town for a burial of a loved one. Michele and Brendon made our stay more enjoyable during our time of sadness.

The room's were very clean. My Daughter had a roll away bed the 1st night she was so comfortable! The husband and I went ffor a walk downtown on the last evening and had no issuess of course we live in south FLA. so we know to go for a walk late in the evening - picked up dinner from Brollos and the food was great.



The next time we come to town our family will be staying with them.

  • Stayed July 2012, travelled with family
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    • Location
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Helpful?
Thank Shellie M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Assistant General Manager at Holiday Inn St. Augustine - Historic, responded to this review, 24 July 2012
On behalf of everyone at the Holiday Inn in St Augustine, thank you very much for your outstanding praise. I will make a special mention to Michele and Brendan for you and I am sure that they will be extremely pleased. Whenever you travel to St Augustine we would love to have you as our guests, so please come and see us again! Thank you again and take care.

Kwame Opeyo
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hinsdale, Illinois
Level 6 Contributor
452 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed 16 July 2012

We stayed here as part of a block of rooms for a family wedding. The location was fine, a bit of a walk to go downtown (which was bad in the heat). We booked a standard room and a suite. The suite was the same size and our daughters sleeper soft was too uncomfortable, so we switched to a standard double which the employee did not seems too pleased about. The new room was less money but comfortable and clean. The breakfast is not included but it was only $8 - $10 and very nicely done with a large buffet and menu to order as well (kids 12 and under eat free).

  • Stayed July 2012, travelled with family
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Helpful?
Thank kenapastore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Front Office Manager at Holiday Inn St. Augustine - Historic, responded to this review, 19 July 2012
Thank you for sharing the ups and downs of your experience with your stay with us. I apologize for the lack of comfort in the first room and I am pleased that the second room was more to your liking. I am also happy that you enjoyed breakfast and I will pass along the good news to the breakfast staff. Thank you again and take care.

Kwame Opeyo
Assistant General Manager
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Virginia
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 July 2012

I am a Priority Club member and we travel for business and pleasure. This was a pleasure trip and St. Augustine was great. The hotel is several blocks from the historic district and you have to drive really to get downtown. The hotel was alright, but not the best in the Holiday chain. the breakfasts bar is not worth the money, so go to the Denny's next door to the hotel instead.

Room Tip: For the money, it is alright, but the over priced breakfast is not worth it. I will spend the money...
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  • Stayed June 2012, travelled as a couple
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Helpful?
1 Thank luvtravelVirginia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Holiday Inn St. Augustine - Historic, responded to this review, 10 July 2012
Thank you for the valuable time you took to give us your feedback. I appreciate the good points you let us know about and also the areas of improvement we can make. Your comments regarding the breakfast are very helpful and I will confer with the remainder of the management team to see if we can make revamp the menu for breakfast. Thank you again and take care.

Kwame Opeyo
Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
GA
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 8 July 2012

We stayed for 3d/2n and the overall experience was poor. We booked online a 2Queen/sleeper sofa for 2 adults/2children,nonsmoking. Check In went well and we arrived on the 4th floor. The room smelled musty. A call to the front desk to inquire if this was previously used as a smoking room and the clerk stated that only half of the 4th floor was smoking. Our room was not,even though our room number lacked the famous"No Smoking" sign. The clerk stated that she could come and spray the hallway but we declined. The hallways didn't seem to have AC. We checked in as a party of 4 and only 3 bath towels were in the bathroom. I had to call down to the front desk for extra towels and was told they would be down waiting for me to get them. The room AC was an issue also. Never seemed to get cool enough even when we were in the room. The fridge didn't seem to cool well enough either. The only issue with the bathroom we had was with the toilet. If you used more than 3 sheets of TP you would run a risk of it clogging up. The beds slept well.The pocket doors that seprated the queen beds with the sofabed/seating area was a plus. Some lamps had to be tinkered with in order to be turned on. Cracks in the walls and sugar ants on the nightstand were not attractive. The pool was a winner with our 7yr old. Probably the best feature was the breakfast buffet. Upon check in,we received 2 vouchers for each morning for a free buffet and the kids were free. The waitress was very attenative. She provided service with a smile. The location is not really in the hisotric district. We had to drive to attractions downtown. We'll skip this location next year...

  • Stayed July 2012, travelled with family
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Helpful?
1 Thank Joslyn L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Holiday Inn St. Augustine - Historic, responded to this review, 10 July 2012
Thank you for taking the time to let us know about your stay with us. I deeply apologize for the inconveniences you experienced and I hope that you will still use the Holiday Inn brand despite the issues in St Augustine. If you do chose to visit us again we will be more than happy to assure you of an improved stay by taking any steps necessary during your visit.
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Florida
Level 3 Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 July 2012

We had a weekend stay, very clean room, with friendly staff. Bathroom good size with all the amenities. Not exactly walking distance to old town in the Florida heat, however, very close to drive in car. Especially liked the key access to hotel, as some do not have this extra security on rear access doors.Very happy with our stay at this hotel. Will for sure stay here again.

  • Stayed May 2012, travelled with friends
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Helpful?
1 Thank newyorker1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Front Office Manager at Holiday Inn St. Augustine - Historic, responded to this review, 10 July 2012
I very much appreciate the time you have taken to give us your kind words. It is always a pleasure to know that we are treating our visitors with the care and concern deserving of guests in our home. Any time you find yourself in the St Augustine area please come and visit us again.

Kwame Opeyo
Assistant General Manager
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Ottawa, Canada
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 3 July 2012

We booked a king room with whirlpool tub. The bathroom was in need of repair (ceiling was cracked and peeling), but the tub jets worked very well. Sadly it was positioned back from the edge to the point that i could barely get into it (being only 5'4" it was hard to straddle the ledge. I had to hop in and out).
The bed, despite being a pillow top, was extremely firm, and it was rather hard on the joints - we both woke with sore backs.
Sadly as well, the room was right at the side of the pool, with people sitting right outside our window, so we were unable to even crack the curtains.
Internet was very slow; this was in a previous review but as the response indicated they were changing providers, I took a chance. I guess it hadn't yet happened.

The staff were extremely friendly, and the hotel was walking distance to most of the attractions. The price was reasonable for a room with a king and whirlpool tub, it was just not as romantic as hoped for.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dburnt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
, Guest Relations Manager at Holiday Inn St. Augustine - Historic, responded to this review, 4 July 2012
Thank you for taking the time to give us your feedback. I would like to offer an apology regarding the hot tub issues. I realize that the time to fix the problem for your stay has past but we will rectify the issue for the next guest. Also, I see that the bed was not comfortable for you and for that I apologize. As to the Internet, you are correct in noting a prior mention of that problem and we have already had our new provider at the property, so the change over should be completed within a short time. Finally, I would like to thank you for your kind words regarding our staff and we hope to have you visit us again. Take care.

Kwame Opeyo
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn St. Augustine - Historic

Property: Holiday Inn St. Augustine - Historic
Address: 1302 N Ponce de Leon Blvd, St. Augustine, FL 32084-3129
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Family Hotel in St. Augustine
#27 Romantic Hotel in St. Augustine
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn St. Augustine - Historic 3*
Number of rooms: 120
Official Description (provided by the hotel):
...to the nation's oldest city, historic St. Augustine. You are invited to stay and relax in our full service hotel with restaurant on site; conveniently located near St. Augustine's rich history, attractions and shopping. The Holiday Inn Hotel & Suites Historic is the perfect setting for a family vacation or the weary corporate traveler. Just minutes from the Castillo de San Marco, Flagler College and the Cathedral Bascillica. Other nearby favorites are the Lighthouse, Alligator Farm and the Lightner Museum, plus we are only a short drive to golf courses and the beaches.The Cafe St. Augustine Restaurant serves a Country Breakfast Buffet daily, and also offers room service and dinner. The Flagler Room offers the perfect setting for meetings and receptions. Sightseeing trains provide shuttle service from the hotel. Nearest major airports are Jacksonville, Daytona & Orlando.Favorite Special Events and Holidays are the Gamble Rogers Folk Festival, Nature & Birding Festival, Memorial Day Weekend, July 4th Fireworks Celebration, San Sebastian Wine Festival, Daytona 500 and TPC at Sawgrass.Let our friendly staff make a reservation for you today. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites St. Augustine/Historical District
Holiday Inn Saint Augustine
Saint Augustine Holiday Inn
Holiday Inn St. Augustine - Historic Florida

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