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“Great Front Desk Staff” 5 of 5 bubbles
Review of Holiday Inn Hotel & Suites St. Augustine/Historical District

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Holiday Inn Hotel & Suites St. Augustine/Historical District
Ranked #27 of 79 Hotels in St. Augustine
Certificate of Excellence
Zephyrhills, Florida
2 reviews
“Great Front Desk Staff”
5 of 5 bubbles Reviewed 16 May 2014

I stayed 2 nights the end of April to do some sightseeing around St. Augustine. Benjy checked us in and we asked him to recommend a seafood restaurant. We wanted the "locals" restaurant and not a chain restaurant. He sent us to the Schooner Restaurant. The food and service was great. He told us to wait until after 5:30pm as by then the crowds would have thinned out. He was right. We enjoyed an excellent meal. He also recommended that we take the trolley around the city. There is not a lot of parking and you do have to feed the meter. The trolleys offer free parking. Benjy said to ride the trolley once around the city and pick the places we wanted to see. It was an excellent idea. We did the areas we were really interested in. Benjy is great with the guests. Our room was clean and comfortable. This hotel doesn't offer a free continential breakfast, but does have a Cafe that offers a continential buffet for $9 or order off the menu for $12. All the other staff were very courteous and friendly, I would definitely stay again.

  • Stayed April 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Marilyn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 21 May 2014
Hi and thank you for that review, all feedback is appreciated as it does help us improve services and reward employees that stand out, our front desk team do and excellent job in helping with any information on the Old Town or places to eat and relax. We are lucky in St Augustine to have such a bounty of great restaurants, we also have a restaurant open for breakfast and dinner and the food is really good.

Thank you again

Barry Peckham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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730 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (92)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Fort Worth, Texas
Level Contributor
290 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
4 of 5 bubbles Reviewed 13 May 2014

Priceline bid on this one for a night. Passed it driving south on the main road, but it is easier to see if you are northbound.

Quick check-in. Helpful front desk that recommended a place for dinner after mentioning that our initial pick had been giving past guests food poisoning.

A good stop for a night or two in the area. Anything more than a weekend stay and another hotel may be a better option.

  • Stayed May 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TheTangoFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 21 May 2014
Hi and thank you for your review, our staff do an excellent job when it comes to taking care of guests needs and i will share your comments with them. We are fortunate to have restaurants with in walking distance and attractions close by too.
We do have the trolleys that pick up outside our hotel and there are cabs that can be arranged for you if you want to wonder a bit further away.

Thanks Again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Leicester, United Kingdom
1 review
5 of 5 bubbles Reviewed 12 May 2014

After a long day travelling we had a very quick check in by Michele L - very good and efficient at her job. Could not fault her efrficiency.
Having a good stay so far. Not all staff are so well briefed as Michele L.

Room Tip: 2nd and 3rd floor seem to have better rooms - not all rooms have a safe though.
See more room tips
  • Stayed May 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Geoffrey S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 21 May 2014
Good Day and thank you for that review, Michelle and the front desk do a great job in taking care of the guests and all their requests. I will share your comments with her and thank you for staying with us.
We look forward to your next visit.
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St. Augustine, Florida
1 review
2 of 5 bubbles Reviewed 8 May 2014

Bit of an odd night at the Holiday Inn. Guests were dumping their mattresses into the hallway, and cots were being rolled in. You do the math.

Location is great, staff is a bit eccentric. Mixed impression of this hotel.

  • Stayed May 2014
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Doodle212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 21 May 2014
Hi Thank you for your recent review , we appreciate all feedback as it does help us improve services , i did see your comment about the bed in the hallway and that is strange but after much investigating it turned out to be a small accident.
Thank you again
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Pete Beach, Florida
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 4 May 2014 via mobile

I was pleasantly surprised. I was here on a school trip from st. Pete, so we didn't get to choose where we stayed. It was clean, nice, and the breakfast was surprisingly good. I would rate this 4 to 5 stars.

  • Stayed May 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank kitty2awsome
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 5 May 2014
Hi There
Thank you for your review and we love having school groups come through. I am glad your stay with us was enjoyable and St Augustine is full of history and there is so much to see and do and i know the kids must have had a blast.
Thank You Again
Barry Peckham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
196 reviews
139 hotel reviews
common_n_hotel_reviews_1bd8 188 helpful votes
5 of 5 bubbles Reviewed 1 May 2014

This Holiday Inn is situated next to the historical district attractions with free parking. There wasn't much of a view from my room window but the room itself was well appointed (inc. microwave) and a comfortable bed. With the discount rate I got, it was a great value and nothing to really complain about other than the WiFi was sluggish. Would definitely stay again if the opportunity arises.

  • Stayed April 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mark F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 5 May 2014
Hi and thank you for your review . We do appreciate all feedback as it does help us improve our services. We do have fridges,microwaves,irons and coffee makers in all the rooms. We are close to downtown and have many attractions close by.
I am glad your stay was enjoyable and we look forward to seeing you again.
Barry Peckham
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
4 of 5 bubbles Reviewed 1 May 2014 via mobile

Benjy, the attendant at the front desk, greeted me with a smile and was so helpful as he checked us in and he found a king bed room for us. His friendly manner with his guests really set the stage for a delightful visit to this hotel. The lobby is enviting with places where guests can gather to plan their days activities. Our room was clean comfortable and well appointed with amenaties like refrigerator, microwave, coffee pot and iron. We overlooked the pool which is long and narrow but is great for swimming laps. They do offer a small restaurant in the hotel for the convenience of their guests and there is a Dennys restaurant just down the street. The Holiday Inn is located on the north end of the old historic district so it would be a long walk to visit the old St. Augustine. The best bet is to drive to the public parking structure or to take the tourist train that travels the neighborhood.

Stayed April 2014, travelled as a couple
Helpful?
Thank Ron N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark F, Manager at Holiday Inn Hotel & Suites St. Augustine/Historical District, responded to this review, 5 May 2014
Good Day
Thank you for the review and Benjy does do a great job in making our guests feel welcome and comfortable. Our front desk staff all go above and beyond making sure our guests are taking care of.
We do have a restaurant and it is open for breakfast and dinner, really good menu with daily specials. I am glad our rooms exceeded your expectations and had everything you needed.
Thank You Again
Barry Peckham
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Hotel & Suites St. Augustine/Historical District

Property: Holiday Inn Hotel & Suites St. Augustine/Historical District
Address: 1302 Ponce De Leon Blvd, St. Augustine, FL 32084
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#27 Romantic Hotel in St. Augustine
#27 Family Hotel in St. Augustine
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Holiday Inn Hotel & Suites St. Augustine/Historical District 3*
Number of rooms: 120
Official Description (provided by the hotel):
...to the nation's oldest city, historic St. Augustine. You are invited to stay and relax in our full service hotel with restaurant on site; conveniently located near St. Augustine's rich history, attractions and shopping. The Holiday Inn Hotel & Suites Historic is the perfect setting for a family vacation or the weary corporate traveler. Just minutes from the Castillo de San Marco, Flagler College and the Cathedral Bascillica. Other nearby favorites are the Lighthouse, Alligator Farm and the Lightner Museum, plus we are only a short drive to golf courses and the beaches.The Cafe St. Augustine Restaurant serves a Country Breakfast Buffet daily, and also offers room service and dinner. The Flagler Room offers the perfect setting for meetings and receptions. Sightseeing trains provide shuttle service from the hotel. Nearest major airports are Jacksonville, Daytona & Orlando.Favorite Special Events and Holidays are the Gamble Rogers Folk Festival, Nature & Birding Festival, Memorial Day Weekend, July 4th Fireworks Celebration, San Sebastian Wine Festival, Daytona 500 and TPC at Sawgrass.Let our friendly staff make a reservation for you today. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites St. Augustine/Historical District
Holiday Inn Saint Augustine
Saint Augustine Holiday Inn
Holiday Inn St Augustine
Holiday Inn Hotel & Suites St. Augustine/Historical District Florida

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