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Country Inn & Suites By Carlson, St. Augustine Downtown Historic District
Ranked #42 of 78 Hotels in St. Augustine
Toronto, Canada
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Comfy and Clean”
Reviewed 21 August 2012

We stayed one night only. The woman at the front desk was extremely helpful. The man helping in the breakfast room was accommodating and helpful as well. Our room was clean and the beds were comfortable. TV had plenty of channels. Plenty of amenities/towels. Free parking/breakfast/WiFi. Free shuttle to the red-train tour ticket booth. Had a great time.

  • Stayed August 2012, travelled with family
    • Value
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Helpful?
1 Thank nurse21_99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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845 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
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  • Value
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Traveller tips help you choose the right room.   Room tips (66)
Date | Rating
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English first
Winter Garden, Florida
Level Contributor
29 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 19 July 2012

We stayed there for 2 nights and were very dissapointed. The bathroom was in horrible condition with dust on every surface and poorly done drywall repairs. The faucets were loose from the wall and didn't allow for the best adjustment between freezing cold and scolding hot. We also saw several large roaches in our room. The pool is conveniently located next to San Marco Avenue so you get a nice dusting of exhaust and traffic. The bedroom tv only played one station and when we approached the front desk we were told it wouldn't be repaired until later the next day....after our stay was over. Breakfast was not what I felt was advertised. No variety in the days we were there. Round disks for eggs on both days. Very small eating area and the room temperature was warm. Never again. When I checked out they never asked how our stay was and barely looked up from the computer screen to take my room key back.

  • Stayed July 2012, travelled with family
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Helpful?
2 Thank jaward68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvie M, Manager at Country Inn & Suites By Carlson, St. Augustine Downtown Historic District, responded to this review, 2 August 2012
On behalf of our entire staff at Country Inns & Suites we apologize for the concerns you shared about your experience at this hotel. I have addressed the AC and Housekeeping concern with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future.

We appreciate the feedback and will use it to fine tune our operations in the hope that upon your next visit we can exceed your expectations.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these St. Augustine hotels

Punta Gorda, Florida
Level Contributor
55 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 13 July 2012

The hotel is located approx 2 miles from the old Saint Augustine area so you must drive to get to that area. The room was somewhat tired looking, the A/C very loud and the TV is almost a joke. On the plus side, the front desk people were courteous and the hotel parking is convenient to the rooms. The best deal is the trolly service that charges $23 per person but it is good for three days. They even pick you up at your hotel and take you to the main trolley station where you can get on and off at your leisure. The patter during the trolley trip is terrific and you actually learn a great deal. It was well worth the price.

Room Tip: Rooms on first floor do not have a refrigerator and do not get close to the doors going out to the p...
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  • Stayed July 2012, travelled as a couple
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    • Cleanliness
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Helpful?
1 Thank 13SpecialK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvie M, Manager at Country Inn & Suites By Carlson, St. Augustine Downtown Historic District, responded to this review, 2 August 2012
We are sorry you did not enjoy your stay at the Country Inn & Suites. Our guests are important to us and we try to make sure they have a nice stay. I have addressed the TV and AC concern with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. Our hotel order new TV and refrigerators’. We are slowly making changes in the hotel for our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, FL
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 July 2012

I'm really not that picky, I just expect a clean and comfortable place to stay. Once glance of this hotel room and I was already calling my friend who was on her way to stay there too to tell her how horrible the hotel was. We had a whole team of parents/kids staying there for a weekend sports event.

There was dust literally falling off the wall fixtures, the lamp was supposed to be brass but had these really gross splotches of I don't know what on it, the paint was like six different shades of tan/white where they had just painted over stains with no concern for repainting the whole wall or the trim so that it looked clean and done well. There was mold in the bathroom, the carpet was dirty and ripping up in numerous places. The bed was old, the sheets were old. But, the worst thing was the smell....the place smelled terrible.

I laid there just as still as possible waiting to get the heck out of there the next day. We were supposed to stay two nights, but we checked out early as did some of the other parents.

For less money, I re-booked us in the Marriott Beachfront Hotel in Jacksonville Beach. Don't waste your money here!

Room Tip: Ha, don't stay here!
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  • Stayed February 2012, travelled with family
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Helpful?
2 Thank mandmmom2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jericho, New York
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2012

We checked in to the hotel and the carpets in the room were wet. I went to the desk and there was a sign that said carpet might be damp well these were not damp they were WET. A gentleman came out and said that the carpet in that room had been cleaned that morning and to give us another room. The person at the desk did not know that the carpets had been cleaned. The next room the carpets were only damp but at that point we just wanted to settle in for the night. The wi-fi that they advertised was not working at all, even after given a cable to use with the computer. The person at the front desk was not very helpful and did not seem to know the workings of the hotel.

  • Stayed June 2012, travelled as a couple
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Helpful?
1 Thank Bette G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 3 June 2012 via mobile

We wanted a weekend get away and were able to get a room here and what a breath of fresh air. Our room was very clean and the beds were heaven. Our room was a suite and was roomy. We enjoyed our morning breakfast and evening cookies. Will stay again. :~}

  • Stayed August 2011
    • Value
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Helpful?
Thank Nanayoung
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Florida
Level Contributor
192 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed 13 May 2012

Inexpensive and near the tram station. Room was clean and reasonably large; breakfast included was better than average. Only drawback, at least in our room, no mini frig.

cj

  • Stayed May 2012, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank Bankerchas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Country Inn & Suites By Carlson, St. Augustine Downtown Historic District

Property: Country Inn & Suites By Carlson, St. Augustine Downtown Historic District
Address: 231 San Marco Ave, St. Augustine, FL 32084-2725
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #42 of 78 Hotels in St. Augustine
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Country Inn & Suites By Carlson, St. Augustine Downtown Historic District 2.5*
Number of rooms: 20
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Also Known As:
Country Inn & Suites St. Augustine Downtown Dist Hotel Saint Augustine
Country Inn And Suites St. Augustine Downtown Dist
Country Inn Saint Augustine
Saint Augustine Country Inn
Country Inn & Suites By Carlson, St. Augustine Downtown Historic District Florida

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