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All reviews historic district room was clean front desk clerk red train pool and hot tub fountain of youth minute drive otto augustine attractions trolley
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Reviewed 4 January 2013

For the price I believe this to be a decent value for money hotel.
We could have stayed further into town - but at what price!
Found the general housekeeping generally good.
The receptionist was more than helpful as we looked at 3 rooms before deciding on what room was good for us.
Very good breakfast choice - and excellent server, Otto who was very attentive, welcoming and friendly to guests.
Only observation we had was that at times the small breakfasting area could not cope and some guests had to wait a while until a table became available.

Room Tip: Ask for high floor room at rear of hotel if a light sleeper like me
  • Stayed: January 2013, travelled as a couple
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1  Thank NewcastleEddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 January 2013

My husband and I recently stayed one night at this hotel. The room was clean and quiet. The hotel was a bit far from the old city to walk there, but it was a short drive. Breakfast in the morning was great, but we had to wait for a table.

  • Stayed: December 2012, travelled as a couple
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1  Thank Christina L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 December 2012

This is not your typical Country Inn & Suites which is a great chain. Hotel is very old, needs total renovation. Everything from dirty windows in lobby to the sheets in your room are dirty and old. The staff trys to assist and are courteous, but the housekeeping is not up to par. Stay at a Bed and Breakfast in the historic district if you want to be very close to everything or stay at a newer chain hotel at exit 318.

  • Stayed: December 2012, travelled as a couple
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3  Thank Pearl711130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Silvie M, Manager at Country Inn & Suites By Radisson, St. Augustine Downtown Historic District, responded to this reviewResponded 14 December 2012

Date.12/14/12

Country Inns & Suites
231 San Marco Ave
St Augustine, FL.32084

To Whom It May Concern,

I am sorry that you have concerns about your experience at the Country Inn & Suites by Carlson, St. Augustine hotel. Although it is never pleasant to hear when a guest is not satisfied with his or her experience, we do need to be aware of these situations.

Our goal is to make the Country Inn & Suites by Carlson, St. Augustine hotel the choice for our guests while away from home. I will be sharing your comments with the hotel staff during our upcoming meeting as a learning tool to help us improve our performance and provide exceptional service to our guests. We want to be able to provide our guests with the best service possible, and feedback from our guests helps us to achieve that goal.

I want to thank you for taking the time to contact us because your input is valuable to us. We hope we will have an opportunity to serve you again in the near future.

Sincerely,


Silvie Mcdowell
General Manager
Country Inn & Suites by Carlson, St. Augustine, FL

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 November 2012

This hotel is off the beaten path from downtown St. Augustine. However, it is convenient to get to the beaches. Hungry Howies pizza close by too. Stayed in suite an it was plenty big enough. The breakfast buffet and service was one of the best I have ever had at a CIS.

  • Stayed: November 2012, travelled as a couple
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1  Thank gwmeyer31
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 November 2012

I have to disagree with the last review. My daughter & I had a wonderful stay at this hotel. We had a late check-in and to walk in after a terrible 2 1/2 hr drive from Orlando at night it was wonderful to have hot fresh baked cookies added to our evening. The front desk clerk was wonderful & pleasant. I felt safe when coming to the hotel and parking the rental car at night. It's above the historic town so it was quiet. The room was very comfortable, clean and sound proof!!! We didn't hear our neighbors!!! We were there for a wedding and took a cab to town rather than the trolley. The front desk clerks were very upfront with you when trying to figure how to get the historic part of the town if you are only staying for 1 night. So we took cabs which they provided info on and only cost us $7.00 for 2 people. Trolley would be the way to go if you stay for 3 days or more because of the expense and they would pick you up at the hotel as well according to the front desk. The hotel had a work out room and small pool but we didn't have time for them but everything looked clean. The breakfast was continental with waffles, cereals, hot bar which changed each day. The breakfast attendant name Otto was so great & very friendly. He was very busy making sure you have all your food & would clean up after you as well. The food & coffee was very good. Would definitely come back to his hotel!!!

Room Tip: The only kids activities was the pool.
  • Stayed: November 2012, travelled with family
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1  Thank lhberko29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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