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“Nothing fancy...good location!” 3 of 5 bubbles
Review of Comfort Suites Downtown

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Comfort Suites Downtown
Ranked #44 of 79 Hotels in St. Augustine
Gainesville, FL
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nothing fancy...good location!”
3 of 5 bubbles Reviewed 10 July 2012

I have stayed at this hotel several times. It is a clean refurbished hotel on the edge of the historic district on San Marco Ave. It is a short walk/bike ride to shopping area and restaurants.

We have stayed in both the standard room with 2 Queen beds, as well as, the King bed with whirlpool in the room. The beds are comfortable. Whirlpool tub was clean and relaxing after walking around all day! There is a small refrigerator with freeer, a microwave and coffee maker in each room.

There is a free breakfast each morning. It is a typical hotel breakfast with a mix of hot and cold items. Again, there was nothing special but it was nice to have to grab a quick breakfast.

The swimming pool was small but adequate. There has never been more than a few people in the pool when we've stayed. The pool is clean. There are a few lounge chairs, as well as, table with chairs and umbrella.

On our most recent stay, there was a problem with the room keys. Each day when we returned to the room, our keys would not open the door until we took them to the front desk to be reset. When I questioned the front desk staff about the problem, they indicated they were aware of the problem and were working to resolve the issue. It would have been more professional if they had handled the problem more proactively rather than waiting for guests to get to the room and then have to return to the front desk.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank jdcrose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 6 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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400 reviews from our community

Traveller rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
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  • Spanish first
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English first
Arlington, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed 1 July 2012

We stayed here for 2 nights on our road trip. We were excited by its location and that it had decent breakfast. The price is fairly cheaper then other hotels/inns around the area but at the same time that expression still holds true you get what you pay for. The down sides to staying here are as follows, the hotel looks like its falling apart and is very thrown together (missing paint, cracked mirrors, rust in tub, cracked walls). There is a serious gap in between the ceiling and wall that same wall also must clearly be lacking insulation because you WILL here your neighboring room guests as if they are in your room (if your planning on having a good night sleep your taking a chance of having the late night group in the room next to you in which sleeping is out of the question). I don't find the front desk warm and fuzzy but that's neither here nor there. To say the least I loved the convenient location and breakfast being included but for me I will most certainly pass up staying here again or recommending it to anyone I know.

  • Stayed July 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Kara P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 6 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these St. Augustine hotels

Orlando, Florida
Level Contributor
49 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 29 June 2012

I have booked this hotel before. Out of most of the hotels in the area, this is one of the newer ones. It is in the quieter area of San Marco and in walking distance to George St, the Fort and all the great eateries in the area. The room are roomy enough and the bathrooms are decent size. Anyone who knows me knows I prefer Choice hotels an this one doesn't disappoint very often. Pool is a bit small, but with all the sightseeing, pool is sizable enough to take a quick dunk in and cool off the kids. No restaurant on site, but that is ok. You can put all your left overs in the fridge for any late night munchies and snack on all chocolate from the sweet shops

Room Tip: One of the few hotels that have an elevator and free breakfast in the A.M.
See more room tips
  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank pmularz841
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 6 September 2016
Thank you for the 5 Star review.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Charleston, West Virginia
Level Contributor
51 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 21 June 2012

Stayed here one night passing through St. Augustine. The price was good. The room was spacious and clean. The girl at the front desk was very helpful and friendly. Check in with no reservation was a breeze. Made a couple recommendations for dinner and she did not steer us wrong. Walked to the fort in the morning before we left. Would stay here again.

  • Stayed June 2012, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank cherylvacation
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 6 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Middlebury, Connecticut
Level Contributor
199 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 bubbles Reviewed 18 June 2012

I stayed at this place 6 years ago and had a really great experience. Upon my return in 2012 I came to expect the great rooms, excellent location and overall pleasant atmosphere. While I did experience these things once again, what I did not expect was the cold, blunt and overall rude service from the employees at this hotel. When I checked in (at 5:00 pm on a Sunday) the young man working the front desk uttered about two words before handing me my keys and shuffling off to the room behind the front desk. No big deal man, I'm on vacation. When I checked out the next day, the older gentleman at the front desk was equally as rude (after being rude to someone on the phone). Some simple customer service training would benefit this place.

  • Stayed June 2012, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank dr0823
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 6 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glenview, Illinois
Level Contributor
62 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
3 of 5 bubbles Reviewed 11 June 2012

This Comfort Suites was clean, and the rooms were quite spacious; a great value!

I found the lobby, while a little outdated, to be cozy, clean, and welcoming with a large flat screen, numerous maps and brochures, and comfy couches where we sat and talked with other travelers while watching local news. The location is downtown-as the name states-within walking distance to many shops and restaurants. My bathroom had a few too many hairs on the floor for my taste, so housekeeping is not up to par.

The best restaurant in town, le pavillon, is directly across San Marco Avenue.

The desk clerk who checked us in on May 28th was preoccupied and very unwelcoming, he responded to my questions with curt one-word answers and never even looked up at me or welcomed me. Completely unacceptable behavior in the hospitality industry. The $5 parking fee per night is ridiculous and I wasn't told about this when I booked the rooms over the phone.

The breakfast was definitely lacking, with over-ripe bananas and nasty old soft apples, no yogurt, dirty tables, and a really crabby and unhelpful attendant.

Its a shame they dont train their employees to be hospitable. I would stay here again if everything else was booked, but have come to expect pleasant, helpful informative staff at all of the hotel brands I frequent, and this Comfort Suites fell far short in this area.

Room Tip: We had rooms on the 4th floor, so were not disturbed by any noise at all.
See more room tips
  • Stayed May 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Beasey2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 6 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ventura, California
Level Contributor
87 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
5 of 5 bubbles Reviewed 6 June 2012

I was very satisfied with our weekend stay at this property- and a little surprised by the negative reviews. We had a large room with a balcony. The lobby is a bit dark, but our room was not. The room was very clean and did not seem old or worn to me. I thought the location was great- it is a little on the outskirts of the historis district, but that's why the price is so low. Parking was easy and convenient and the area felt very safe to walk about in even during the evening. It was only a few minute walk to get to the historic district and attractions. I would definately return to this hotel- especially after having paid the high rates of more central "fancier" hotels in St Augustine.

  • Stayed April 2012, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank stace120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 6 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Downtown

Property: Comfort Suites Downtown
Address: 42 San Marco Avenue, St. Augustine, FL 32084
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 79 Hotels in St. Augustine
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Downtown 2.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Comfort Suites Downtown Hotel Saint Augustine
Downtown Comfort Suites
Comfort Suites Saint Augustine
Saint Augustine Comfort Suites
Comfort Suites Downtown St. Augustine, Florida

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