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“Great location- average hotel” 3 of 5 bubbles
Review of Comfort Suites Downtown

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Comfort Suites Downtown
Ranked #44 of 79 Hotels in St. Augustine
Level Contributor
72 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
“Great location- average hotel”
3 of 5 bubbles Reviewed 19 June 2013

Stayed one night. Cons: the walls must be paper thin, because we could hear the people in the next room clear as day. There is also only 1 elevator in this hotel, so it could be a wait for it. Our room did not have a shower curtain- I'm not sure how they could forget a shower curtain- but this was a MAJOR problem with the hotel. The hot tub appeared broken- the jets weren't working- but it was still hot.
Pros: location!! Saint Augustine is a beautiful city. Hotel is close to most attractions and right across the street from the fort, Ripley's, museums, and several other sites. Most are within walking distance. The staff are very friendly, however when we complained about not having a shower curtain in our room, they didn't offer one or act as if it was anything that needed fixing.
I would stay here again if I was in the area, but only for the location.

  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank looproad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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400 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (63)
Date | Rating
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English first
Bradenton, Florida
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed 18 June 2013

Comfort Suites Downtown has an amazing location. Just north of Ripley's Museum, Castillo de San Marcos National Monument and the historic district. All are within easy walking distance. A couple staff members appeared to be very new and were not always familiar with the procedures or the area but were very willing to try and assist! The hotel and room was clean, although certain upkeep/cosmetic/repair type items in the room needed attention. The beds were a touch soft in my opinion. Nice pool and hot tub. Decent breakfast (included) eggs, sausage, donuts, English muffin, yogurt, cereal, waffles, coffee, etc. I understand why they don't tack the parking charge in to the room rate, I overheard many guests discussing the $5 daily parking fee in an annoyed tone. Saturday night stay was higher than Friday, the Friday rate seemed more appropriate for this hotel. Overall a nice place to stay, we would stay here again.

Room Tip: Rooms on the south side of the hotel, especially the fourth floor have a decent view of Ripley's...
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  • Stayed June 2013, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank GCS_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Poinciana, Florida
Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 13 June 2013 via mobile

Great place to stay. Looks like recent renovations. Clean hotel with a friendly staff. $5 a day parking charge. Very good breakfast. Trolley stop was 1 block away and the Fort, shops and dinning are within walking distance.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank johnjunior1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Vero Beach, Florida
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed 1 June 2013

With a late afternoon graduation set for my grandson at the Florida School for the Deaf and Blind just a bit up the street, it was necessary to spend a night in St. Augustine since we were too far (and elated) to drive home that evening. With prior favorable experiences at Comfort Inns & Suites, we decided to book a one-night stay to be near the school campus for graduation ceremonies. We arrived in the early afternoon and were able to check in earlier than the 4 p.m. scheduled time since our room had been serviced. We particularly enjoyed the one assigned - #202 - which was the last room at the end of a short hall from the elevator. Quiet and removed from the street, we found a clean, comfortable accommodation and an especially comfortable bed (although the pillows were a bit past their prime). Hubby indulged in the complimentary breakfast the next morning while I enjoyed some leisure time upstairs. The staff were very friendly and about the only wee complaint other than the pillows was a $5 parking fee. But then again, the location is prime for accessing the historic downtown attractions and parking there is quite a challenge.

Room Tip: We loved room #202 - it seemed like a private (and quiet) spot at the end of the hall on the right.
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  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Barbara Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miami, Florida
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 22 May 2013

After reading reviews about the Comfort Suites Downtown St. Augustine, I knew this was the best overall hotel for the price and comfort. I am glad we chose this hotel, as it exceeded our expectations. The hotel is very close to all of the main attractions; directly across from Ripley’s and about a five minute walk to the Castillos de San Marcos fort and St. George street. We had a king bed with a queen pull out sleeper sofa and had plenty of room. We were able to fit our pack n’ play for baby and our luggage for a seven day trip.

We did have an issue with the cleanliness of the bathroom (I believe an oversight) and our a/c unit rattled on and off during the night. We did not report these issues as it wasn’t too big a deal for us, but I am sure the staff would have handled it well, as we got great service throughout our stay (It's not a luxury hotel, so we were expecting an issue or two.) I wish the breakfast included bagels, and fresh fruit or even just bananas, but other than that the presentation was very nice.

We met some nice people at the pool, including a family on vacation celebrating their daughters graduation and some business associates in town for a glass conference. We will definitely go back, especially for the value pf the hotel in the area.

Room Tip: We booked through choice hotels and got a king suite, with queen sleeper sofa for $80.00 a night. Ou...
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  • Stayed May 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank regalkat40
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida, United States
Level Contributor
134 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 19 May 2013

First of all this hotel is first and foremost close to the attractions. It is almost right across the street from Ripley's (which of course is a red train stop) or you can just walk 50 yards or so and be at the Castillo de San Marco or the Old City Gates. The hotel itself is clean and very comfortable. The breakfast is very good for its kind and the rooms are spacious. I have stayed in various hotels while in Saint Augustine such as the hojo's, quality inn, ramada inn, and sleep inn. This hotel is in another class all together. We booked our room through choice hotels and for 90 dollars we go a king size room with an amazing view and 2 person whirlpool tub (that we took advantage of). The other hotels we checked that we would consider staying in where a bit more expensive and you get less. This is our go to hotel and you should make it yours as well.

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AlexanderSPH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hollywood, Florida
Level Contributor
32 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 13 May 2013

We stayed here April 22nd for a week... During that week, we encountered just about every staff member who worked there - both day and night - and EVERYONE was very pleasant and more than helpful, not to mention very accommodating! When we asked not to have our room serviced, housekeeping respected our wishes and were kind enough to leave extra towels and toiletries outside out door, and we never had to ask for anything!

The breakfast was good, and the hours were wonderful, we were able to sleep in and still get up in time for breakfast!

The hotel itself seemed to be well kept and pretty clean. Room didn't smell, wasn't dirty, never saw any bugs or anything! So we were happy with the over all condition of the place!

The location is FANTASTIC! Pratically across the street (2 minute walk) from Ripley's Believe it or Not Red Train Station, and the Old Town Trolley tour station - where you can pick your choice in trolley's and ride around town. But, the hotel is so perfectly located that you can pretty much walk everywhere!

Will definitely return, and HIGHLY recommend others to stay here while visiting St. Augustine!

  • Stayed April 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank cm0305
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Downtown

Property: Comfort Suites Downtown
Address: 42 San Marco Avenue, St. Augustine, FL 32084
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #44 of 79 Hotels in St. Augustine
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Downtown 2.5*
Number of rooms: 51
Reservation Options:
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Also Known As:
Comfort Suites Downtown Hotel Saint Augustine
Downtown Comfort Suites
Comfort Suites Saint Augustine
Saint Augustine Comfort Suites
Comfort Suites Downtown St. Augustine, Florida

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