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“Would stay here again!”

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Comfort Suites Downtown
Ranked #48 of 78 Hotels in St. Augustine
Charlotte, North Carolina
Level 6 Contributor
90 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Would stay here again!”
Reviewed 30 September 2013 via mobile

Though the price was a little high the location was within walking distance of the cross, fort, Bridge of Loins, and all of the activities in the historic district. There were some minor cosmetic issues but the facility was still nice and clean. The service was probably the selling point for me. They were friendly, helpful, and made some great recommendations for activities and places to eat.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Brad C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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422 reviews from our community

Traveller rating
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    43
    37
See reviews for
124
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (71)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Norwegian first
  • Portuguese first
  • Spanish first
  • Any
English first
St. Augustine
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 September 2013

The room was very clean and the beds were very comfortable. My husband wasn't ready to have the room cleaned when they came by around 10:00. We stopped by the front desk around noon to let them know we were leaving for a few hours. The room never got cleaned or the beds made never got made. Fresh towels were brought up by the person at the front desk later in the day. The breakfast was very good. Also, the people at the front desk were very pleasant. Walls in the hallways could be toughed up. The bathroom door was deteriorated on the bottom.

  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
2 Thank Elaine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jacksonville, Florida
Level 4 Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 21 September 2013

I booked this room online back in March. The location is really great, just a couple minutes walk to the fort and St. George street. The bed was very big and comfy and the room was clean. The only reason I didn't give 5 stars is The breakfast is small and ends too early! also, no bar :(

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank manduhh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ocala
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 September 2013

Spent this past weekend, Sept 13-15, 2013 at Comfort Suites downtown and have never felt so taken advantage of by a hotel.

I booked in February of this year for a large event in the area. Called the week of our reservation to ask about parking and was told it would be $20 a night. When we showed up, it was suddenly $50 a night. A gentlemen behind me in line said he called the week before me and was told it was $18 a night. So I spent $100 dollars to park at a hotel I had reservations for for 7 months and who normally charge $5 (per the reservation e-mail) a night.

Management also conveniently left just before check-in on one of their busiest weekends of the year and was also not present for check-out, which took 30 minutes and in which the woman at the front desk was obviously not qualified for. She could barely operate the computer system and repeatedly hung up on customers trying to make reservations because she was too busy. I hope they didn't call back.

The location is great if that's all you care about, but the walls are paper thin and you can hear your neighbors as if they are in the room with you. It's not the cleanest hotel, but I guess it would be average for the typical room rate (we paid around double because of the event).

We typically book the Hilton downtown when we come to St. Augustine (it was fully booked), but this was a chance for Comfort Inn to earn our future business and they chose instead to nickel and dime us and ensure we would never be back.

Room Tip: Choose another hotel
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  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Brianne H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We are very sorry this happened in the past. We are making changes to prevent these things from happening.

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these St. Augustine hotels

florida
Level 5 Contributor
18 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 September 2013

We stayed here last year but are now getting around to writing this review. The location is incredible. Great parking, clean rooms and the breakfast is simple and delicious (and you get bacon with breakfast)! Just enough to get you going and ready for the day. Not bad at all for the money.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank richlovesmimi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We hope you had a great time and we look forward to seeing you stay with us in the future

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Savannah, Georgia, United States
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 21 August 2013

My wife mistakenly entered the wrong arrival date thru the AAA site when making a reservation. She entered the days date instead of the futre date in September. She found the mistake immediately and called the hotel to cancel. The desk person was overwhelmed and did not have the authority to do the cancellation. So we went back to the AAA site and tried to get them to get the cancellation done. This was also to no avail they got the same no-clue desk person but said the a manager would be available the next day. After another barrage of phone calls and failure to reach a responsible person AAA was called back into play, but now we had exceeded the 24 hour rule for cancellation and they refused to give us a credit. I realize all Comfort Suites are not like this but because of this we will never use them no matter the savings for future stays.

Stayed July 2013, travelled as a couple
Helpful?
4 Thank Jeff K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Courtyard32258, Manager at Comfort Suites Downtown, responded to this review, 10 September 2016
Thank you for staying with us at Comfort Suites.
We are currently changing our management team and we are making an effort to respond to all reviews.

We are very sorry that happened. We are making changes to make sure these issues do not occur and customer service is streamlined.

Kind Regards

Comfort Suites Management.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Comfort Suites Downtown

Property: Comfort Suites Downtown
Address: 42 San Marco Ave, St. Augustine, FL 32084-3275
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #48 of 78 Hotels in St. Augustine
Price Range (Based on Average Rates): ££
Hotel Class:2.5 star — Comfort Suites Downtown 2.5*
Number of rooms: 51
Official Description (provided by the hotel):
Our full hotel renovation is now complete! Come enjoy our beautiful new rooms in our great location in the heart of downtown historic St. Augustine. Great summer rates are available. Walk to the many attractions St. Augustine offers, including Castillo de San Marcos. We're also a quick drive to Vilano Beach. ... more   less 
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Also Known As:
Comfort Suites Downtown Hotel Saint Augustine
Downtown Comfort Suites
Comfort Suites Saint Augustine
Saint Augustine Comfort Suites
Comfort Suites Downtown St. Augustine, Florida

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