The location of this hotel gets a 4-star rating. Otherwise, not sure how it got a 4-star rating because the hotel leaves a lot to be desired. The hallway and rooms smell musty and the furniture is old and worn. The beds are old with padding added to give the appearance of plush, but not comfy. The carpet was so dirty it blackened my socks. We were never given clean glasses after the first day and the bathroom was not cleaned; only given clean towels and refreshed toiletries. The AC was so loud it clanked on and off all night, so no one got much sleep. The hotel claims to be wheelchair accessible, but found their equipment not working properly and with inspection certificate expired almost 3 years prior to our stay. The staff speaks politely, but management did not follow through with our reservation accessible needs even though we spoke directly/personally to management almost 5 weeks prior. Security is also nonexistent. The door to the hallway had a scanner to slide your room key for entry, but the door didn't even shut and the scanner didn't work. We were told the door would be locked at night which we found to be untrue. The deck off the room was not accessible in the accessible room. We also found the grassy area fenced in with the deck area had discarded garbage items. When we voiced our concerns about the nonworking equipment and accessibility issues, we were served with piece meal. Fix this but not that, but it all needs to work to function properly; and magically an inspection certificate appeared with a current inspection date. Also, the management with whom the arrangements were personally made with, never felt any obligation to speak with us or to apologize for their lack of follow through and consequently marred our memories of what was supposed to be a very special occasion/celebration. Even after sending a letter directly to the general manager stating all the problems/issues, they don't have the courtesy to respond. @ $249/night in an off-season, this facility is grossly overpriced and the interior needs a complete makeover. Comfort Suites or Hilton's Hampton Inn is 10 times nicer and 75% less in price! The only thing going for this facility is its location.
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hilton Hotels Direct, Travel Republic (UK), TripOnline SA, Ebookers, Cancelon, HotelsClick, getaroom.com, Evoline ltd, 5viajes2012 S.L. and HotelQuickly so you can book your Hilton St. Augustine Historic Bayfront reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Hilton St. Augustine Historic Bayfront Hotel Saint Augustine
- Hilton Saint Augustine
- Saint Augustine Hilton
- Hilton St. Augustine Historic Bayfront Florida