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“Another Great Stay”

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Hilton St. Augustine Historic Bayfront
Ranked #13 of 78 Hotels in St. Augustine
Certificate of Excellence
GreenLeadersSilver level
Reviewed 29 May 2014

Hilton Bayfront in St. Augustine, Fla. is our favorite hotel in our favorite travel destination city. Whatever it takes, the staff is more than accommodating to your requests. Super friendly employees, regardless of position.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank James T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGM-USTHD, General Manager at Hilton St. Augustine Historic Bayfront, responded to this reviewResponded 30 May 2014

I take great pride in our staff and their dedication to our guests. When I receive a review from a repeat guest such as yours, that is so positive on our guest service, I can omnly sit back and smile. I do make it a point to post these on our employee bulletin board so they know they are appreciated. I thank you for your great remarks and continued loyalty.

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1,115 - 1,121 of 1,820 reviews

Reviewed 29 May 2014

The hotel is in a great location, the rooms are beautiful and easy acess to the historic area for walking. The hot tub was great . The beds are very comfortable and very clean. The lobby is very inviting and employees are very acommodating. We enjoyed waking up and going to the pool deck right by the water. Very lovely views to see first thing in the morning.

  • Stayed: May 2014, travelled as a couple
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Review collected in partnership with Hilton Hotels & Resorts
Thank Christine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGM-USTHD, General Manager at Hilton St. Augustine Historic Bayfront, responded to this reviewResponded 6 June 2014

It sounds like you enjoyed all of the amenities our hotel has to offer and it is great to know you were pleased with all of them. I really appreciate that you found my staff accompodating and efficient as that is obviously our major goal in our guest service department. I hope you will return to see us soon.

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Reviewed 29 May 2014

Arrived in St. Augustine the afternoon after Memorial Day, and because Hilton is often our hotel chain of choice and the convenient location of this particular location, we opted for this hotel to spend the night.

Anthony at the front desk was very cordial and professional, as were the guys at the front drive.

The entire property however, is in desperate need of updating! Carpet in the hallways appear to be quite dirty, as was the carpet in our room. King bed mattress was very soft, but we found it to be comfortable.

They have updated the bathrooms, but the rest - wallpaper, furniture and draperies all could use the same.

Location is ideal, but the rooms themselves were very depressing at best.

  • Stayed: May 2014, travelled as a couple
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Thank Luv2Dine55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGM-USTHD, General Manager at Hilton St. Augustine Historic Bayfront, responded to this reviewResponded 30 May 2014

Thank you for your review. Please understand that our decor is old spanish to represent the second spanish era in St. Augustine. That being said, we are currently in the planning stages to renovate the hotel as Hilton expects and requires. We hopefully will be posting the proposed changes in the next few months. Please check our website for the announced completion date.
We certainly look forward to your returning and enjoying the changes.

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Reviewed 28 May 2014 via mobile

For the most part staff was distracted and uncaring. We had several problem at check in that went unaddressed by management. We found a bug on our pillow, bags not taken to our room. We were also given the wrong room. Don't get a first floor balcony room, you will be smelling horse droppings if you do. Room was small and ac was not adequate. We called about the ac problem but no one ever came to fix it. We had trouble sleeping both nights because we were sweating. Also room service was slow and did not follow through. They did leave little chocolates but that was the ONLY nice touch. Our party just expects and deserves more. It's a good thing there is so much to discover and do and we made the best if it! I'm not one to complain, but they made it easy. Not worth the money #wontbeback

  • Stayed: May 2014
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4  Thank Lalaklutch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGM-USTHD, General Manager at Hilton St. Augustine Historic Bayfront, responded to this reviewResponded 30 May 2014

I am sorry you were obviously displeased with our hotel. As I never had an opportunity to speak with you, I can only research your stay and comment. Our staff usually gets rave reviews but in your case, there was a shift change involved and they failed to communicate a need to see your baggage was delivered. The guest service agent on duty made every effort to compensate by waiving your valet charges and providing our breakfast buffet free of charge. The room you were given was an upgrade from your original amd offered a view of the bay and old city which is usually a plus to our visitors. I am truly sorry we were unable to provide a level of service to your satisfaction. That is always our ultimate goal and it is disappointing to all when we fail to meet that goal. Again, I apologize.

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Reviewed 25 May 2014 via mobile

Anthony was very helpful with helping us get checked in after our reservations were messed up at the best western down the street. Our room was pleasant and had a wonderful view of the bay and the lions bridge. Everyone was nice and helpful during our stay. Thank you for making our stay so nice.

  • Stayed: May 2014
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Thank Mackenzie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGM-USTHD, General Manager at Hilton St. Augustine Historic Bayfront, responded to this reviewResponded 30 May 2014

When a guest finds their stay to be "wonderful", we have successfully reached our goals. Thank you so much for your kind remarks. I will see that Anthony knows how much you appreciated his efforts. PLease come back and see us soon.

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Reviewed 21 May 2014

We have been to St. Augustine a couple of times and have decided that this is the optimum location for a visit. The hotel is just a couple of minutes from King Street, and very convenient to St. George Street, as well as to the full expanse of the waterfront from the Castillo to the Oldest House. As is the case with all lodging in this area, there is a healthy fee for parking but that is just part of the game when visiting St. Augustine. The hotel is new, clean, very well run and has all the modern amenities that are lacking in the older hotels and the B&Bs in the area.

  • Stayed: May 2014, travelled as a couple
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1  Thank SeasonedDigger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGM-USTHD, General Manager at Hilton St. Augustine Historic Bayfront, responded to this reviewResponded 30 May 2014

Its great to have a guest appreciate all the elements we try to offer in our hotel. You obviously also visited some of the very best in things to see and do in the "Oldest City". I hope you can return and help us celebrate our 450th anniversary of the founding of the city next year. There are many planned events you can find on our website. Again, thank you for your great review and for staying with us.

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Reviewed 21 May 2014

We were immediately greeted by a very friendly valet. (the reason for the 4 star) The parking fee was 21.00 a day. The checkin was fast. Our room was spacious and clean. The bathroom was well stocked with the necessities. The valet parked our car and that is where it sat for 2 1/2 days. We walked to the sites and restaurants. The trolly stopped a few steps from our hotel. We did buy the passes but did not need them. We will stay there again if we revisit St Augustine.

  • Stayed: May 2014, travelled as a couple
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2  Thank FloridaDonna3251
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HiltonGM-USTHD, General Manager at Hilton St. Augustine Historic Bayfront, responded to this reviewResponded 31 May 2014

I am pleased to know we were able to make your visit a memorable one. Also, I thank you for your kind comments on our staff and their service level. I take great pride in their dedication and ability and it is always good to have validation of their efforts. Please come back and visit again soon. We will look forward to your return

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Additional Information about Hilton St. Augustine Historic Bayfront

Address: 32 Avenida Menendez, St. Augustine, FL 32084-3644
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Green Hotel in St. Augustine
#10 Family Hotel in St. Augustine
#11 Business Hotel in St. Augustine
#11 Romantic Hotel in St. Augustine
Price Range: £139 - £415 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton St. Augustine Historic Bayfront 3.5*
Number of rooms: 72
Official Description (provided by the hotel):
In the Heart of the Historic District. Within walking distance to most shops, restaurants, and attractions. ... more   less 
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Also Known As:
Hilton St. Augustine Historic Bayfront Hotel Saint Augustine
Hilton Saint Augustine
Saint Augustine Hilton
Hilton St. Augustine Historic Bayfront Florida

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