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“Location and Service”

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Best Western Spanish Quarters Inn
Ranked #23 of 78 Hotels in St. Augustine
Certificate of Excellence
Orlando, Florida
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Location and Service”
Reviewed 31 May 2014

Prior to making my final selection to stay in St Augustine I did some research and settled on the Best Western for 2 reasons:

1. It had the best review/rate combination
2. The worst reviews come from people expecting too much or from circumstances beyond the hotel's control

Realize that this is a tourist hotel and not a luxury resort and go from there, but the staff do their best with what they are provided.

I requested a room with a pool view based on the reviews here on TripAdvisor, but came to the conclusion upon my arrival that it doesn't matter what side your room is on as long as you park on the pool side. Sherri at the front desk was absolutely phenomenal and was able to accommodate my request. She was enthusiastic and knowledgeable of the surrounding areas and attractions. I placed a small special request at the time of booking and was thoroughly surprised as they exceeded my expectations. (Thank you!)

The room was clean and up-to-date The bathroom is small, but adequate - as an older property I didn't expect a modern sized bathroom. Perhaps the only suggestion I would have is that during the next renovation is to merge the sink area with the bathroom to make it slightly less claustrophobic.

The breakfast area is relatively small, but it seemed relatively quiet in the mornings. During the busy season I would definitely recommend requesting the option room service since I can see how it would be cramped.

The location is most convenient to the fort and Ripley's, but well within a 15 minute walk of the other end of the historic district and Flagler College.

Room Tip: Request 2nd floor, side doesn't matter. Park pool side. Hotel is located past the corner, not...
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bluetruth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob K, General Manager at Best Western Spanish Quarters Inn, responded to this review, 4 June 2014
Thank you for your detailed review of our hotel. I would also like to thank you for your special request. We strive to honor all guest requests when possible, and if there is a reason we cannot fulfill a request, we try to contact the guest prior to arrival.

Thank you for mentioning Sheri. She is a very valuable member of our team. Sheri loves people, and wants everybody that stays with us to enjoy the full St. Augustine experience. Thanks again for your review, and we look forward to seeing you next time.

Sincerely,

Bob Kenyon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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767 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (100)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
South Florida, Florida
Level 5 Contributor
63 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 27 May 2014 via mobile

The front desk staff were friendly and provided some coupons for local restaurants. The room was clean, although it was a little tight, we were comfortable. The pool was clean but there was a dead baby bird under a lounge chair. The location is great; just a short walk to the Castillo and the old town shoppes. Bottom line when looking at a value hotel like this one, it was clean, the AC worked, and the staff were friendly. We would stay there again.

Stayed May 2014, travelled with family
Helpful?
2 Thank Eric_Watters
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob K, General Manager at Best Western Spanish Quarters Inn, responded to this review, 4 June 2014
Thanks for your kind words. Our mission is to provide a clean comfortable room with friendly guest service to every guest. I am glad to see you found this to be the case for your visit. Hope to see you next time on your visit to our beautiful city.

Sincerely,

Bob Kenyon
General Manager
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Laurel Hill, Florida
2 reviews
Reviewed 25 May 2014

I had done a lot of research before making reservations with the Spanish Quarter Best Western. We needed/wanted to be close to the action, LOL. We were so pleased with the value, convenience of location, cleanliness and professionalism ..... with this being said we will be staying there again.

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank deborahb998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob K, General Manager at Best Western Spanish Quarters Inn, responded to this review, 26 May 2014
Thank you for the kind words. I am so glad all your research paid off and you were able to find a "go to" hotel for your visits to St Augustine. Make sure you plan a visit between Thanksgiving and Christmas to see the Nights of Lights where the city glows with holiday magic. Thanks again for your review.

Sincerely,

Bob Kenyon
General Manager
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Vancouver, Washington
Level 6 Contributor
236 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed 18 May 2014

I chose this motel for it convenient location and was not disappointed. The rooms were small as was the parking lot. Did not need to pay for the trolly as could walk every where on a two day visit....

  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Darel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob K, General Manager at Best Western Spanish Quarters Inn, responded to this review, 26 May 2014
Thank you for taking the time to write a review of our property. Yes, parking is a little tight, but we do have one parking spot available per room so all our guests are taken care of. Thank you for rating us 5 stars for cleanliness, service, and location. I hope you will stay with us again on your next visit to our beautiful city.

Sincerely,

Bob Kenyon
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Pierce, Florida
Level 4 Contributor
37 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 15 May 2014

We really enjoyed our stay at the Best Western. Yes, the rooms are small as noted by other reviewers, but it was always clean and the beds were so comfortable. With so many places to visit in St. Augustine, we did not spend a great deal of time in our room. You can't be in a more convenient location to the heart of St. Augustine - so much to see! After a long day of touring through the city, it was so nice to sit and relax by the pool.
The staff was great! I can't say enough about Sheri at the front desk. She was always so pleasant and helpful.
We will definitely stay here on our next visit to St. Augustine.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Deandeedee228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob K, General Manager at Best Western Spanish Quarters Inn, responded to this review, 26 May 2014
Thank you for your recent review of our property. I am delighted to see you had a great time at our hotel, and in the old city. You are correct, the location is perfect for seeing all the sights and sounds St. Augustine has to offer. Thank you for mentioning Sheri, she is an invaluable part of our team who loves taking care of our guests. Thanks again for your review.

Sincerely,

Bob Kenyon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
cleveland
Level 6 Contributor
39 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 3 May 2014

After reading recent reviews about this motel (let's face it -- it is a motel, not a hotel), we gave it a chance for a two-night stay because our credit card rewards paid for it. This was a mistake. Upon check in, the friendly clerk advised that all rooms had been renovated. We had one on the second floor. This is my view of what their version of renovated means -- new carpeting that was a factory misprint or second (it was dark green with orangish dots the size of quarters) and newer furniture that may have been salvaged from another hotel and crammed into a room it is too small for (for example, I could not wheel my luggage between the bed and tv stand. Meanwhile, the bathrooms -- and others have mentioned this -- are a disaster. The wallpaper was 1980s, the flooring (a mix of cracked tile and faux marble) was 1970s and the grout...yikes, I don't know. It was surface clean, but it didn't feel clean AT ALL. Maybe the owner ran out of money during renovations. I don't know. But this bathroom was the worst thing I've seen in 30 years of travel (at least in the U.S.). Additionally, you must step into the bathroom and sort of wedge yourself between the door and tub (or step into the tub) to shut the door. We're talking micro bathroom.
Additionally, garbage was overflowing from a garbage can in the parking lot at the bottom of the stairs (guests had to walk by this). And one day, without notice, water was shut off for several hours. When we returned to the room, the water was a dark rust color. I called the desk to find out if it was safe or what was going on...and the clerk didn't know.

Look, if I was driving through the country and pulled over at a roadside motel for $49 a night...and got this room, I'd be happy. It was clean. Bed was comfortable.
But I think we paid $169 a night. It's not a good value. Spend another $50 a night and book elsewhere. That's my advice.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank amagar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob K, General Manager at Best Western Spanish Quarters Inn, responded to this review, 7 May 2014
Thank you for your recent review of our property. I would like to apologize that your stay with us didn't meet your expectations, and the renovations were not to your liking. I value all feedback, and will take corrective measures where possible.

Thanks again for your valuable input.

Sincerely,

Bob Kenyon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hong Kong, China
Level 6 Contributor
671 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 431 helpful votes
Reviewed 27 April 2014

Although I have rated this average this is a good hotel close to downtown. Basically it's a small motel type complex but the rooms are clean and a good size, the staff are very helpful and the parking was easy. It was a 5 minute walk to downtown and the sights.

All hotels in St. Augustine are expensive but this is reasonable an the only drawback is that you van hear the neighbours.

Good value for money

Room Tip: Get a room away from the road
See more room tips
  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ESVincent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bob K, General Manager at Best Western Spanish Quarters Inn, responded to this review, 7 May 2014
Thank you for your recent review of our property. I am glad you found our rooms to be clean and spacious. I hope you will consider us again on your next visit to the old city.

Regards,

Bob Kenyon
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Best Western Spanish Quarters Inn

Property: Best Western Spanish Quarters Inn
Address: 6 W Castillo Dr, St. Augustine, FL 32084-3299
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Family Hotel in St. Augustine
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Best Western Spanish Quarters Inn 2.5*
Number of rooms: 40
Official Description (provided by the hotel):
Come stay at the newly renovated Best Western Spanish Quarter Inn! We're in the heart of the nation's oldest city. We have comfortable, petite rooms and breakfast is included. You can even enjoy complimentary room service! We are walking distance to St. George Street, Ripley's Believe It or Not Museum, the Lightner Museum and the Castillo de San Marcos. We provide leisure travelers with affordable and comfortable accommodations. Sightseeing trains conveniently stop right in front or our property. Nestled in downtown St. Augustine, the Best Western Spanish Quarter Inn offers all the conveniences you need for a pleasant vacation. You can also relax in our refreshing pool or stare at the stars in our whirlpool! ... more   less 
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Also Known As:
Best Western Spanish Quarter Hotel Saint Augustine
Best Western Saint Augustine
Saint Augustine Best Western
Best Western Spanish Quarters Inn St. Augustine, Florida

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