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Reviewed 5 July 2016 via mobile

Laterra Condos formerly known as LaTerra Spa and Resort consist of 150 individually owned condos. There are several management companies with the majority (over 60) managed by Int'l Golf Realty. Most, if not all of the complaints are about one company who doesn't answer the phone, doesn't tend to the needs of the customer and rarely responds to emails. Unfortunately, they manage about 12 units and are responsible for 95% or more of the bad reviews.

The exterior is well maintained and the majority of the units are managed professionally, so the interiors are clean. If you are considering a stay at Laterra, call the different companies. You are sure to find someone who is responsive and professional. If they answer the phone, you're off to a good start!

Stayed: July 2016, travelled on business
5  Thank Marilyn G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 April 2016

We needed a pet friendly condo or home for a March vacation on the northern east coast of Florida. searched VRBO and found a few condo units in the World Golf Village that allowed pets (not all of them do). We booked a 2 bedroom/2 bath unit. Upon arrival we were stopped at the guard house, they wanted proof we had booked a room. I had it, we got a pass for the month. Each time we entered the property a guard checked the pass so you are secure. There are 3 buildings in this resort, only the middle one has the pool, but all residents are allowed entry. The pool was heated to 82 degrees and there is a large hot tub. Down the road about 1/4 mile is a second pool and an exercise center. There are 2 golf courses on site, one designed by both Arnold Palmer and Jack Nicklaus. The rooms are well laid out, ours was actually capable of being set up as a lock out, the second bedroom had its own mini kitchen. The only setback to this location is it's distance from downtown - about 15 miles. There is a supermarket 2 miles away (Publix) also a Walgreens, a CVS, and a strip mall with several small restaurants. The grounds at Laterra are meticulously maintained, the residents/guests are extremely friendly. This is a top notch location and we're looking forward to returning next March.

Room Tip: ask for pool or pond view
  • Stayed: March 2016, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank paho312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 June 2015

We had seven ladies spending a weekend together. Our condo was 3 BR which suited us well. The pool was lovely the whirlpool wasn't whirling but it was nice & warm. The overall property is well maintained without seeing anyone doing it. There are a LOT of dogs visiting. Most were on leashes I saw a couple just running around. It was the barking that drove me crazy, especially right below us was a HUGE dog who barked on the patio. Other than that is was quiet.................we booked VRBO & our owner was amazing. No key problems I highly recommend.

Stayed: June 2015, travelled with friends
Thank cch201
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 April 2015 via mobile

My fiance and i arrived in st. Augustine around 330-4pm to go pick up our keys to our room from this building where you put a 3 digit code in to unlock and note that anyone can get in this box all they have to do is call the number and it tells you on their voicemail bc no one answers the number. Arrived to pick up keys for our room, no keys were in there! Went to the condos where the security guard informs us three other guest were having the same problem that the renaissance is down the road bc they dont have access to the condos for rental. They found and old email to the lady named vicki emailed her while we were gone trying to figure out what to do after driving four hours to go there on vacation. Decided to go back to the lock box and 9 oclock at night the keys were in the lock box, no one apologizing nothing they just appeared in the box. The condo was in a great neighborhood, quiet. Dvd player didnt work, water pressure was horrible. Dishes were left in dishwasher all wet. There is no one there to get extra towels from so i suggest you bring stuff.

Stayed: April 2015, travelled as a couple
2  Thank Ashley T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 March 2015

Laterra has many great condos that you can chose from. The company that manages many of the units has a very professional management staff that attends to all of your needs. The check in/out process is a breeze and the condos are all fully stocked with everything you would need. The rooms are very clean and the staff is so friendly. They are close to downtown, St. Augustine Beach, and many other attractions. Great place to stay!

  • Stayed: March 2015, travelled with family
    • Location
    • Cleanliness
    • Service
Thank OceanBreeze2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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