I was extremely dissatisfied with the room I was booked in. I reserved the room 3 months prior and when I arrived at the hotel the room I had asked for was not available, the air conditioning did not work had to wait till next for each to be replaced . The room was right next to laundry center which was run loudly all night. The breakfast was terrible and not erodible. The bed did not seem clean at all there was so much moisture in the room it felt wet. Both me and my fiancée hot a skin rash after staying at this hotel, the pillows were old and terrible we had to go buy our own cost me 15 dollars. The shower curtain was stained and the shower head was not working properly had to once again seek help. I will never stay at this hotel again I'm not sure I will even stay at this chain of hotels again. I tried to get. Refund for the room but all I got was a run around. The hotel was quick to charge me before I settle in the room but not so quick to correct the issues I presented. If asked about the hotel by my friend I will advised to see other places. My first expierence was phenomenal and had the absolutely best customer service I have ever seen. But this last expierence has placed a bad image in my mind. I would like for the hotel to. Completely refund my hotel fee
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- Also Known As:
- Wingate By Wyndham St Augustine Hotel Saint Augustine
- Wingate St Augustine
- Wingate Saint Augustine
- Wingate By Wyndham St Augustine St. Augustine, Florida