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“A Good Kessler Hotel”

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Casa Monica Resort & Spa, Autograph Collection
Ranked #17 of 78 Hotels in St. Augustine
Certificate of Excellence
London, United Kingdom
Level Contributor
29 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“A Good Kessler Hotel”
Reviewed 19 February 2014

We like the Kessler hotels. This was a good one. Traditional, nice rooms although the Premium one was disappointingly small. Clean and welcoming. The location is near the walking street, restaurants, the water, Flagler College, etc

Room Tip: Get at least Premium one
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  • Stayed February 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Mike K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,719 reviews from our community

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Rating summary
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  • Sleep Quality
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  • Value
  • Cleanliness
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Valrico, Florida, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 February 2014 via mobile

It was a birthday celebration get away, and we just loved our whole St. Augustine experience. Casa Monica was a lovely hotel and we haas a beautifully appointed suite. Dinner in the restaurant was delicious and service was great. Hotel is in a great spot to walk everywhere!

Stayed February 2014, travelled as a couple
Helpful?
1 Thank TrishaPrim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tallahassee, Florida
Level Contributor
20 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 17 February 2014

"We" meaning my husband,mother-in law and 2 and a half yr old son had a wonderful time. We all said in one room and had a blast !!!! And yes we are all alive and in one peace ( which is a miracle) The room was quite spacious and well appointed. The staff was very helpful. What was really the best part, is the fact that the hotel is in walking distance to everything!!!!!!! The pool is really beautiful, with lovely cabana's. The only thing this hotel is lacking is light. It is a little dark maybe a little dated with the day-cor. We will go back soon...

  • Stayed December 2013, travelled with family
    • Value
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Thank Tristensmom s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Beach Gardens, Florida
Level Contributor
167 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 17 February 2014

Marriott has done a great job with this hotel. Love staying here historic and kid friendly. By far the nicest in St. Augustine. Look no further. Close to all attractions across from Flagler college and next to lighter museum.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Patrick M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
47 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 16 February 2014

This was my first time visiting St. Augustine and I definitely picked a wonderful hotel to stay at. From the valet to check-in to housekeeping, all of the staff was extremely polite and helpful. Check-in was quick and efficient. Room was modern and clean. Great view of City Hall from my room. The location of the hotel is key since it's within walking distance to all of the major sites that you'll want to take in (St. George Street, the Fort, local bars & restaurants). Did not visit the bar or restaurant in the hotel but both seemed to be very lively with lots of patrons. I would definitely chose Casa Monica the next time I stay in St. Augustine. If you had to twist my arm and ask for any negatives, I would say the rooms could use more electrical outlets. I understand this is an older building that has been refurbished but a power strip at the desk could solve this. Also, a mini-bar in the room would have been nice. I went to the "Vending/Ice" machine area on my floor and there was only an ice machine. I even went to one floor below me and could not find a vending machine. The only way to get a soda late at night was room service. Otherwise my stay was nearly perfect.

Room Tip: Higher rooms have better views
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  • Stayed February 2014, travelled solo
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Helpful?
Thank Alex R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oklahoma City, Oklahoma
Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 February 2014

On our first trip to Saint Augustine we fell in love with the city but stayed a few nights at other places (bed and breakfast inns). Not satisfied with those other places, we stumbled into the Casa Monica while walking around and immediately knew it was the place to be. Since then we have stayed exclusively at Casa Monica for three consecutive years and are always very pleased. The hotel is beautiful, the staff is helpful and accommodating, and the hotel is a short walk from all of the downtown, old-city attractions.

On our most recent stay we asked to change rooms due to construction going on outside (not the hotel's fault) and learned after changing rooms that two bottles of wine we brought did not make it (surely our fault). We called the desk to ask if perhaps housekeeping had found those bottles after cleaning the first room. The bottles had not been found but the hotel sent up two new bottles of wine on ice with glasses and a corkscrew. Absolutely unnecessary (and we had not been complaining, just checking to see if we had gotten lucky and the bottles were found) and the hotel did not have to do that whatsoever, but the gesture was very much appreciated. We will, of course, be going back!

Room Tip: They are all good, but the preferred views are great for exactly that reason - the view.
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank ETTF2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
A TripAdvisor Member
Reviewed 7 February 2014 via mobile

We were excited to stay here-however this place only relies on it's architectural beauty. The service was consistently average to poor. No need to even mention it coz it was nonexistent. The front desk was not interested in telling us what time nearby restaurants closed so we could plan accordingly (even though we shared that our tour ended at 9:15pm and needed a place to eat) great at nickel and diming for room service delivery, breakfast. Etc. note that if you are eating Sunday breakfast till. 1030 am you have to choose from untagged items (coz they are setting up for brunch while breakfast is open) which a hostess will point out (how strange -why not open your brunch at 11am?) anyway, the gorgeous hotel is lovely to walk through. Pool area is nice. The premium room is blasé -mirrors are stained, room is musky. Not worth the 350 some dollars a night. Stayed in plenty of high end hotels - I'd rather have stayed at a B&B in this gorgeous town!!!

Stayed February 2014, travelled as a couple
Helpful?
Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KesslerCorporate, Guest Relations Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review, 11 February 2014
Dear Trip Advisor Member: We appreciate your taking the time to comment on your recent stay with us and sincerely regret that it was less than perfect. Even more disappointing is the comment on our staff service, as that is one area that we generally receive wonderful reviews about. We will use your observations as an opportunity to reinforce our service standards with our staff and will also review the change over from breakfast to brunch to see where we may improve on that process. Thank you again for your constructive comments.
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Additional Information about Casa Monica Resort & Spa, Autograph Collection

Property: Casa Monica Resort & Spa, Autograph Collection
Address: 95 Cordova St, St. Augustine, FL 32084-4424 (Formerly Casa Monica, Autograph Collection)
Region: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in St. Augustine
#12 Family Hotel in St. Augustine
#13 Romantic Hotel in St. Augustine
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Casa Monica Resort & Spa, Autograph Collection 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Casa Monica, Autograph Collection Hotel Saint Augustine
Casa Monica Saint Augustine
Casa Monica St Augustine
Hotel Casa Monica
Casa Monica Hotel
Casa Monica Resort & Spa, Autograph Collection St. Augustine, Florida

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