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“Decide What You Want to Be” 3 of 5 bubbles
Review of Casa Monica Resort & Spa, Autograph Collection

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Casa Monica Resort & Spa, Autograph Collection
Ranked #15 of 79 Hotels in St. Augustine
Certificate of Excellence
Delmont, Pennsylvania
Level Contributor
126 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 111 helpful votes
“Decide What You Want to Be”
3 of 5 bubbles Reviewed 8 August 2014

We were so excited to be staying at this hotel. Our shuttle driver praised it, the trolley tours lauded it and we loved it too - the first 2 nights. We were looking for an elegant, sophisticated, understated and genteel throwback to the wonderful old days when glamor and ambiance were treasured. And that's what we got - the first 2 nights. And then the music started.
The lounge at the hotel is a part of the smallish lobby/reception desk area that you enter immediately upon coming in the front door. On the first 2 weekday nights, the lounge was only open until 9 PM and it was relaxing to sit and sip a drink and take in the beauty of the place. But on the weekend! As soon as you open the front door, the noise and screaming ladies and music assaulted your ears. One night there was some kind of reunion and the next night there was a wedding. Needless to say, everything suffered including the lobby ladies' room which not only ran out of paper towels, but had trash on the sitting bench, water all over and overflowing trash cans. Luckily we were able to move on down a few doors to the Old City Lounge for quiet drinks and conversation.

I know that every hotel needs to host events in order to make money. Certainly, I would have loved to attend a reunion or wedding in this hotel and would have joined in the fun. But I was there for another purpose and was disappointed as such. The rooms are quiet and we didn't hear street noise. We had a preferred view king and it was lovely. This was how we had perceived the evenings relaxing in the lounge.

We had dinner at Cordova 95 and were disappointed. The salad of feta, arugula and strawberry was very sad with a tiny sprinkle of feta and a couple hidden strawberries not even arranged appetizingly. The filets were excellent but the lamb and side dishes disappointed. Lunch, however, was excellent and the Kessler wines are very good.

The Casa Monica is more like a good time girl on the weekends instead of the Grand Dame that she should be. A major pro is that it is located in the heart of the old city within walking distance to everything.

Room Tip: Preferred view rooms are larger and do have beautiful views.
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  • Stayed July 2014, travelled as a couple
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank GitanaUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KesslerCorporate, Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review, 9 August 2014
Dear GitanaUSA,

Thank you for taking the time to review the Casa Monica Hotel. While I am pleased to see that you enjoyed your first two nights with us, I am very disappointed to see that weekend was far less enjoyable. We strive to provide an exciting and memorable experience and use our live entertainment as a means do so, but I regret that it impacted your stay negatively. This review has also been sent to our housekeeping managers as our lobby should never suffer, regardless of how large the crowd is.

We sincerely appreciate your review and hope that you choose to stay with us again in the future. Please do not hesitate to contact me should you choose visit the St. Augustine area!

Sincerely,
Ryan Paske
Front Desk Supervisor
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,680 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (377)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Spanish first
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English first
Stuart, Florida
Level Contributor
34 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

This hotel is in the perfect location and is absolutely beautiful and very unique! We had a wonderful stay. The staff are very helpful and accommodating! Parking on site is a bit pricey but they have your car ready for you immediately and it is easy to get in and out. It was worth it to us to park onsite and not have to worry about finding a spot. We absolutely can not wait to go back!

  • Stayed March 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Service
Helpful?
Thank Mikestine129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Harbor, Florida, United States
Level Contributor
59 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed 7 August 2014

My family and I go to St. Augustine every year. We have stayed at many hotels in St. Augustine, but the Casa Monica hotel is by far our favorite. Each stay is wonderful. The beds are comfortable, the rooms are clean, the front desk is helpful, and the pool is beautiful. The Casa Monica is in a wonderful location, walking distance to St. George street and everywhere in St. Augustine. The ambiance of the hotel is wonderful, and I would recommend this hotel to anyone and everyone. Just be sure to book far in advance because this hotel can get booked really fast, especially in the summer months!

Room Tip: Book in advance!
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  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Molly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KesslerCorporate, Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review, 4 September 2014
Molly D,

Thank you for taking the time to review your stay at the Casa Monica! I believe our ambiance is second to none, and I am glad to see you agree. Also, your “Room Tip” is great, particularly as we approach the holiday season.

Thank you again and we hope to see you here again soon!

Sincerely,
Ryan Paske
Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
5 of 5 bubbles Reviewed 5 August 2014

We ate at the hotel restaurant with a group from our company . The restaurant food was phenomenal. The waiters Richard and Elvis did a superb job making us feel at home and serving our group. I would highly recommend this dining experience. Food was fantastic.

  • Stayed August 2014
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank SuperRat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Naples
Level Contributor
71 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
4 of 5 bubbles Reviewed 4 August 2014

As far as location, you really couldn't get much better. It's right in the heart of the historic district and a very convenient walking distance to everything. The decor and ambiance really add to the overall experience as well, nicely done with a lot of details. The rooms are comfortable and upgraded, the staff overall was very polite. The walls are a little thin, however, and we frequently heard the conversions of people walking the hallways, or the tv's on in the room next to us. You could also hear the adjoining room's plumbing whenever a toilet was flushed or the water was turned on. But it wasn't too bad, much better than some of the B&B's we've stayed in. The hotel also has some nice amenities, and while we had a very unpleasant experience with our waiter at the restaurant there on site, the food was excellent.

  • Stayed August 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Service
Helpful?
Thank Renee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Fl
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed 3 August 2014

We wanted to stay in St Augustine after a show at the amphitheater and this is by far the nicest hotel in the area. The bed was very comfortable, and the linens, bathroom and fixtures were excellent. The front desk was very helpful. Good hotel bar -- options to sit inside with band or outside for street scene. It is a great location. There is a good (and popular) coffee shop in the lobby and it is nice to have coffee outside and watch the city wake up. I didn't get the a chance to check out the fitness room-- but the outside pool was very sheltered from crowds, and calm.

Room Tip: Ours faced the courtyard and was very quiet.
See more room tips
  • Stayed July 2014, travelled with friends
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Service
Helpful?
Thank pvbbeachgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta, Georgia
Level Contributor
93 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 1 August 2014

This is St. Augustine, the oldest continually inhabited city in the US, so if you visit, you must stay in a historic landmark property. The Casa Monica continues to deliver an authentic, and updated, near-luxury hotel experience.

It is small and Boutique-y, though probably the largest property in downtown St. A. The entire hotel is adorned with local native and spanish-influenced art, with a near museum feel to it.

The rooms are spacious by modern standards, with very capable A/C to keep out the humid Florida air that so often haunts old Florida (or coastal southern) Hotels. It may be a little loud, but that's better than musty and moldy.

They have a nice bar, restaurant and cafe staffed by friendly locals, and the Valet/Bell service is helpful and efficient.

As a fan of class and charm, the Casa Monica stands out to me as a great place to stay and enjoy.

  • Stayed July 2014, travelled with family
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank CFRHallett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KesslerCorporate, Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this review, 4 September 2014
CFRHallett,

Thank you for taking the time to write such a detailed review of your experience at the Casa Monica Hotel! We take a great deal of pride in our art and decor and I am glad to see that you enjoyed it. I was especially happy to see your comment about the staff being friendly, helpful, and efficient and I will be sure to pass this comment on to the respective departments.

We hope that you choose to stay with us again soon!

Sincerely,
Ryan Paske
Front Desk Supervisor
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Casa Monica Resort & Spa, Autograph Collection

Property: Casa Monica Resort & Spa, Autograph Collection
Address: 95 Cordova Street, St. Augustine, FL 32084 (Formerly Casa Monica, Autograph Collection)
Region: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in St. Augustine
#12 Family Hotel in St. Augustine
#13 Romantic Hotel in St. Augustine
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Casa Monica Resort & Spa, Autograph Collection 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Casa Monica, Autograph Collection Hotel Saint Augustine
Casa Monica Saint Augustine
Casa Monica St Augustine
Hotel Casa Monica
Casa Monica Hotel
Casa Monica Resort & Spa, Autograph Collection St. Augustine, Florida

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