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“Nice Location with a Staff to Match”

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Casa Monica Resort & Spa, Autograph Collection
Ranked #16 of 78 Hotels in St. Augustine
Certificate of Excellence
Reviewed 11 August 2014

Nice location and overall nice stay . Rooms are a little dated with no closets other than a small wardrobe but very clean and fresh. Staff is cordial and helpful. We did not try any of the dining options in the hotel as there were many restaurants within walking distance. Would stay again if in the area.

  • Stayed: June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Thank PointAfter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 11 August 2014 via mobile

This is our third time staying at the Casa Monica and we are officially hooked. Truly a world class hotel with very attentive and friendly staff. Great breakfast and excellent pool service. Great place to relax and be pampered after being a tourist all day.

Stayed: August 2014, travelled as a couple
Thank Gidyup2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KesslerCorporate, Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this reviewResponded 4 September 2014

Gidyup2,

Thank you for taking the time to share your experience at the Casa Monica! I am glad to see you have enjoyed each of your stays with us. The ultimate compliment you can give is a repeat stay and your loyalty is greatly appreciated.

We hope to see you again soon!

Sincerely,
Ryan Paske
Front Desk Supervisor

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 8 August 2014

We were so excited to be staying at this hotel. Our shuttle driver praised it, the trolley tours lauded it and we loved it too - the first 2 nights. We were looking for an elegant, sophisticated, understated and genteel throwback to the wonderful old days when glamor and ambiance were treasured. And that's what we got - the first 2 nights. And then the music started.
The lounge at the hotel is a part of the smallish lobby/reception desk area that you enter immediately upon coming in the front door. On the first 2 weekday nights, the lounge was only open until 9 PM and it was relaxing to sit and sip a drink and take in the beauty of the place. But on the weekend! As soon as you open the front door, the noise and screaming ladies and music assaulted your ears. One night there was some kind of reunion and the next night there was a wedding. Needless to say, everything suffered including the lobby ladies' room which not only ran out of paper towels, but had trash on the sitting bench, water all over and overflowing trash cans. Luckily we were able to move on down a few doors to the Old City Lounge for quiet drinks and conversation.

I know that every hotel needs to host events in order to make money. Certainly, I would have loved to attend a reunion or wedding in this hotel and would have joined in the fun. But I was there for another purpose and was disappointed as such. The rooms are quiet and we didn't hear street noise. We had a preferred view king and it was lovely. This was how we had perceived the evenings relaxing in the lounge.

We had dinner at Cordova 95 and were disappointed. The salad of feta, arugula and strawberry was very sad with a tiny sprinkle of feta and a couple hidden strawberries not even arranged appetizingly. The filets were excellent but the lamb and side dishes disappointed. Lunch, however, was excellent and the Kessler wines are very good.

The Casa Monica is more like a good time girl on the weekends instead of the Grand Dame that she should be. A major pro is that it is located in the heart of the old city within walking distance to everything.

Room Tip: Preferred view rooms are larger and do have beautiful views.
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  • Stayed: July 2014, travelled as a couple
    • Rooms
    • Cleanliness
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2  Thank GitanaUSA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KesslerCorporate, Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this reviewResponded 9 August 2014

Dear GitanaUSA,

Thank you for taking the time to review the Casa Monica Hotel. While I am pleased to see that you enjoyed your first two nights with us, I am very disappointed to see that weekend was far less enjoyable. We strive to provide an exciting and memorable experience and use our live entertainment as a means do so, but I regret that it impacted your stay negatively. This review has also been sent to our housekeeping managers as our lobby should never suffer, regardless of how large the crowd is.

We sincerely appreciate your review and hope that you choose to stay with us again in the future. Please do not hesitate to contact me should you choose visit the St. Augustine area!

Sincerely,
Ryan Paske
Front Desk Supervisor

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Reviewed 7 August 2014

This hotel is in the perfect location and is absolutely beautiful and very unique! We had a wonderful stay. The staff are very helpful and accommodating! Parking on site is a bit pricey but they have your car ready for you immediately and it is easy to get in and out. It was worth it to us to park onsite and not have to worry about finding a spot. We absolutely can not wait to go back!

  • Stayed: March 2014, travelled as a couple
    • Value
    • Location
    • Service
Thank Mikestine129
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2014

My family and I go to St. Augustine every year. We have stayed at many hotels in St. Augustine, but the Casa Monica hotel is by far our favorite. Each stay is wonderful. The beds are comfortable, the rooms are clean, the front desk is helpful, and the pool is beautiful. The Casa Monica is in a wonderful location, walking distance to St. George street and everywhere in St. Augustine. The ambiance of the hotel is wonderful, and I would recommend this hotel to anyone and everyone. Just be sure to book far in advance because this hotel can get booked really fast, especially in the summer months!

Room Tip: Book in advance!
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  • Stayed: July 2014, travelled with family
    • Rooms
    • Cleanliness
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Thank Molly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KesslerCorporate, Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this reviewResponded 4 September 2014

Molly D,

Thank you for taking the time to review your stay at the Casa Monica! I believe our ambiance is second to none, and I am glad to see you agree. Also, your “Room Tip” is great, particularly as we approach the holiday season.

Thank you again and we hope to see you here again soon!

Sincerely,
Ryan Paske
Front Desk Supervisor

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Reviewed 5 August 2014

We ate at the hotel restaurant with a group from our company . The restaurant food was phenomenal. The waiters Richard and Elvis did a superb job making us feel at home and serving our group. I would highly recommend this dining experience. Food was fantastic.

  • Stayed: August 2014
    • Value
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Thank SuperRat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 August 2014

As far as location, you really couldn't get much better. It's right in the heart of the historic district and a very convenient walking distance to everything. The decor and ambiance really add to the overall experience as well, nicely done with a lot of details. The rooms are comfortable and upgraded, the staff overall was very polite. The walls are a little thin, however, and we frequently heard the conversions of people walking the hallways, or the tv's on in the room next to us. You could also hear the adjoining room's plumbing whenever a toilet was flushed or the water was turned on. But it wasn't too bad, much better than some of the B&B's we've stayed in. The hotel also has some nice amenities, and while we had a very unpleasant experience with our waiter at the restaurant there on site, the food was excellent.

  • Stayed: August 2014, travelled with family
    • Value
    • Sleep Quality
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Thank Renee N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Casa Monica Resort & Spa, Autograph Collection

Address: 95 Cordova St, St. Augustine, FL 32084-4424 (Formerly Casa Monica, Autograph Collection)
Region: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in St. Augustine
#9 Family Hotel in St. Augustine
#13 Romantic Hotel in St. Augustine
Price Range: £165 - £436 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Casa Monica Resort & Spa, Autograph Collection 4*
Number of rooms: 138
Reservation Options:
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Also Known As:
Casa Monica, Autograph Collection Hotel Saint Augustine
Casa Monica Saint Augustine
Casa Monica St Augustine
Hotel Casa Monica
Casa Monica Hotel
Casa Monica Resort & Spa, Autograph Collection St. Augustine, Florida

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