My recent experience at the Casa Monica Hotel was a total nightmare. I would not have believed the awful service if I did not see it for myself. My fiancé and I stayed at the Casa Monica on Saturday, May 30, 2009. This was our first overnight stay at the Casa Monica. We frequently dine at 95 Cordova, but usually stay at B&B’s for the weekend. We made the terrible mistake of choosing Casa Monica for our stay.
We were given Room 411. At 2:00am, pouring water from the ceiling abruptly awakened us. Apparently, the jacuzzi in the room above sprung a huge leak. After several unsuccessful attempts to call the front desk, we frantically got dressed and ran down to get help. A huge puddle had already formed at the foot of our bed. The representative was apologetic and handed me another room key. We were not offered any type of compensation. Upon entering our 2nd room, I was horrified to discover we had been downgraded. Our new room was the size of a closet. I honestly wanted to cry. How could this hotel have been awarded a 4 star diamond rating by AAA?
I could not believe my eyes when the bill was slipped under our door. We were charged FULL price. At 9:00am, we went down to the front desk to explain in detail our ordeal that night. The front desk representative offered to take $65 off the room rate. What a disgrace. We were completely insulted. I stated that this was not acceptable and asked to speak to a manager. The representative then offered to charge us $40 for the night. I found this still utterly ridiculous, but at that point we just wanted to get the hell out of the hotel. To add insult to injury, we spent $250 at 95 Cordova the night before. We will never return to the Casa Monica. The room and service were equivalent to a motel 6.
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- Also Known As:
- Casa Monica, Autograph Collection Hotel Saint Augustine
- Casa Monica Saint Augustine
- Casa Monica St Augustine
- Hotel Casa Monica
- Casa Monica Hotel
- Casa Monica Resort & Spa, Autograph Collection St. Augustine, Florida