First the good, it is in a good location and it is a historic property. Now the rest... Though historic, the renovations are very tacky and akin to Disney World, so don't expect much in that department. As a caveat, I work in the hotel business and we own many upscale hotels throughout the US. I understand the importance of increasing revenue generating departments, but Kessler has gone overboard and I can assure you that I and anyone else I speak to never stays at one of their hotels.
When ordering just an entree for dinner, I was charged a $3 service fee PLUS a 'customary' 22% gratuity. Since when is 22% customary? They also charged $20 for parking. In New York or some other metropolitan city, sure this makes sense. This does not make sense here since parking is probably free to them. Then we have the $14 daily resort fee. This is a fee tacked on at the end your stay for use of the beach club and fitness center--even if you never used it. How disengenuous--just add it to the upfront cost. What are you... a low cost airline?? I'm surprised they didn't try to charge me for toilet and shower use.
Lastly, the service was mediocre at best. I felt like the staff didn't want to be there. I can't blame them though, they probably weren't hired at the Hilton.
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- Also Known As:
- Casa Monica, Autograph Collection Hotel Saint Augustine
- Casa Monica Saint Augustine
- Casa Monica St Augustine
- Hotel Casa Monica
- Casa Monica Hotel
- Casa Monica Resort & Spa, Autograph Collection St. Augustine, Florida