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All reviews beautiful hotel premium room flagler college resort fee beach club lightner museum lobby bar luxury hotel per day pool area valet staff within walking distance hotel restaurant perfect location hotel in st oldest city george street
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Reviewed 2 May 2017 via mobile

The service in this hotel is very friendly and good. It is interesting because it is very historic, and there is interesting artwork everywhere. However, the rooms are very dated and dark. The windows in the rooms are from the original architecture and are very small, so there is very little natural light entering the room. It's time for major room renovations, maybe with lighter decor. The hotel is in a great location, and you can walk to most of the attractions that St.Augustine has to offer.

Stayed: May 2017, travelled with family
Thank Bob F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KesslerCorporate, Front Office Manager at Casa Monica Resort & Spa, Autograph Collection, responded to this reviewResponded 4 May 2017

Good Day Bob F,

Thank you for you feedback from your recent visit to the Historic Casa Monica Resort & Spa. We hope you enjoyed your vacation, and time with us.

Have a great day!

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 April 2017

We wanted to spend a romantic Easter weekend in St. Augustine, and booked 2 nights here, as a splurge (the first night was very expensive, at $341, but the second night dropped to $211, this for a "premium" room, not a suite). The best things about this hotel are the location (easy walk to almost everything you want to see), the character and old Spanish feel, and the art everywhere. The downsides are too many people bringing their unruly children here and not controlling them, and nickel and diming for everything ($25 for valet parking, $22 daily "resort fee," $5 for water, and so on). Yes, almost every high end hotel kills their guests with fees. No, it's not a good practice and should stop because it's annoying. If you want to really stand out as a hotel then please treat your guests like family and not like walking cash cows.

That said, when we did interact with the staff they were great. There were no problems except for the water going out one afternoon, but they were super attentive to this and we were outside so it didn't affect us. Both mornings our sleeping in plans were ruined by kids running up the hallways, and a family in the adjacent room letting their kids literally scream and run inside their room. Sad, but nothing the hotel staff can really do.

Room was great. We didn't have a suite, or a good view, but it was comfortable nonetheless, the A/C worked well, the bed was just right, and everything was very clean. The bath was roomy and everything worked well. The Bose wave radio in the room was kind of nice, with the funky new age music playing. I would say the condition of the room was getting a bit worn, and certainly not 5-star caliber, but comparable to a good business hotel.

The photos on the hotel's website are very flattering, but basically capture the essence of what this place is like. This is an old building, so the rooms vary a lot. It's worth paying a little extra for the Premium, which is a little larger and has a desk, otherwise your room will feel a bit small. Probably it's best to get a pool view if you want to avoid street noise, but it's not very noisy here anyway so that's not a huge concern. With so many nooks and crannies, it's best to talk to the staff if you have a concern.

We had drinks and appetizers from Costa Brava, both of which were very good. There is a Starbucks on-site that i went to once. Otherwise, we ate around town because we love seafood and had a list of places to check out. The spa looked great and the prices not too unreasonable for the services, but didn't actually try it. We were not able to go to the hotel's beach property as it was closed on Monday, and we didn't have time anyway. Otherwise that would have been a good diversion.

The price of this hotel is not bad during the week, non-holidays, if you can get a discount from Marriott Rewards. Just be sure to factor in the resort fee and parking.
We considered some of the B&B's nearby, but decided these would be just too noisy and hectic on a busy holiday weekend. That turned out to be a wise choice. Overall the hotel is a solid 4-star experience, and we would probably return for a repeat stay.

Room Tip: Ask the staff! Building has lots of room options, views, quiet, close to pool, etc.
  • Stayed: April 2017, travelled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank tim1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 April 2017 via mobile

Hotel is beautiful, located next to Flagler College. Room was very spacious and the bed very comfortable. Great location in the heart of St. Augustine, close to all local attractions. Beautiful lobby and bar/lounge area. Gorgeous pool.

Stayed: April 2017, travelled with family
Thank draw26
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 April 2017

Had a problem with noise, too close to elevator, switched our room to a beautiful suite! Staff were awesome and very friendly. We could not change our room the first night because of a large conference that night. But they moved our luggage and had a nice complimentary bottle of wine to welcome us to our new room..

Room Tip: Don't book a room on lower floors or close to elevators, music piped into ceiling too loud as well..
  • Stayed: April 2017, travelled as a couple
    • Value
    • Rooms
    • Service
Thank Dabraliz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 April 2017 via mobile

We went here for their Sunday Buffet. It was amazing. Great salad bar, homemade omelettes, carving bar tons of safe food and crab legs and many other items. Their deserts are homemade and they offer many options. I tried 4 yummy! Buffet included unlimited Mimosa's. Waiter was friendly and very prompt. We did not stay in the hotel but it was beautiful. Not cheap but absolutely worth your time.

Stayed: April 2017, travelled with family
Thank Dan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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