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“Great hotel”

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The Ponce St Augustine Hotel
Ranked #58 of 78 Hotels in St. Augustine
Melbourne, Florida
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great hotel”
Reviewed 17 March 2014

This hotel was clean and simple. It had everything I needed for my weekend in St. Augustine. The staff in the lobby was extremely friendly. It was very close to all of the historic attractions of the town. We will stay here again on out next trip to St Augustine. Great price, great location :)

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ash0106
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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434 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (124)
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English first
Columbia, South Carolina
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 March 2014 via mobile

My husband and I made last minute reservations for a long weekend in St. Augustine. We checked in & went to our room to drop off our bags, as we wanted to go explore the downtown area. The room smelled musty, there were stains all over the carpet, and the bathroom was filthy and moldy. And to top it all off, there's a lovely envelope sitting on the desk asking for a tip for the cleaning staff. Will never stay here again.

Stayed March 2014, travelled as a couple
Helpful?
1 Thank SKB113
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Inn H, Guest Relations Manager at The Ponce St Augustine Hotel, responded to this review, 8 March 2014
Dear Guest,

I am sorry for failing to meet your expectations on your recent stay at our hotel. I would be happy to report renovating is a constant work in progress in the historic district. We do try as a team to maintain all the rooms and we are currently replacing all the carpeting in every room which will be completed in the next few months. I hope you will give us another chance on your next visit and would love if you would contact me direct on your next stay. 904.824.5554

Marielena Scibelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these St. Augustine hotels

Wilmington, North Carolina, United States
1 review
Reviewed 7 March 2014

This hotel is quite exceptional compared to other hotels in the price range. Clean rooms, great staff, awesome breakfast and the management has a good pulse on the needs of the customer. An overall wonderful hotel. The only complaint I could see one having would be the train that passes at the rear of the building although customers are made aware of this before there purchase.

  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cary S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Augustine, Florida
1 review
Reviewed 7 March 2014

My most recent stay has been the best out of any Hotel I have ever stayed at. Staff is beyond helpful with any situation from check-in to Erika making the best waffles. Hands down best hotel in St. Augustine!!

  • Stayed March 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joshua M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Palm Coast, Florida
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 March 2014

l do not get a room in the 132 or 133 rooms because
they are in the back where the rail road tracks run within a few 100 feet of the room. you cant
see this at night and their is water back there and you would never think there is room for a train
well if start s at maybe 7 30 and one every hour. they sound like theyare in the room.

Room Tip: don't stay here!!!!!!
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lillygirl2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quality Inn H, Public Relations Manager at The Ponce St Augustine Hotel, responded to this review, 8 March 2014
Dear Guest,

I am sorry we failed to meet your expectations on your recent visit. We are in the historic district and the beautiful railway behind the building was built by Henry Flagler so it is a historic site that cannot be removed. It has a lot of history that goes along with it. On the brighter side on that side of the hotel you can enjoy the beautiful sunset on the San Sebastian River if you are in your room at dusk. If you think the train will be a problem though on your next visit please just mention to the front desk you prefer to be on the front side where there is no noise from the train we are happy to accommodate any guests requests if we can. I truly hope you will give us a chance on your next visit and please call me direct and I am happy to make sure you have a pleasant stay. 904.824.5554

Marielena Scibelli
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North Hampton, New Hampshire
Level 3 Contributor
19 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 3 March 2014

This place has always been terrific --- the owner is hands on - always seems to be there --- over-seeing their excellent hot breakfast -- helping in the laundry room, etc. Beautiful Erika and Bianka hustle around the breakfast room, going out of their way to help customers with things. All help friendly and courteous and helpful. We always stay on the backside of the motel where there is a beautiful view over a very large bay. Rooms clean and bug free. Only possible negative is the railroad track behind the motel --- 6 or 8 freight trains pass by per day -- fairly loud if you stay on the backside for the view. For me this is a positive --- I love trains. And even if I weren't a train nut, I'd still find it not a problem. Put it this way--- If for some reason you didn't like your room or the motel or the breakfast or the service, I guess the trains could be thrown in as an additional complaint. But honestly, 6 or 8 rumbles a day --- you've got to be really spoiled to complain about something like that -----

Room Tip: first floor backside gives you drive-up-to-your-door accessibility to your room, beautiful views ove...
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  • Stayed February 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dave n
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Saint Lucie, Florida
1 review
Reviewed 2 March 2014 via mobile

On our recent stay at this hotel the staff were awesome! They were so welcoming and friendly, and went above and beyond to make us feel valued. We also appreciated the comfort of our guest room in terms of cleanliness, presentation, and even temperature after a long day out. It was great to also have the convenience of the in-room fridge and microwave. Location, price and convenience makes this our first choice for staying in St. Augustine.

Stayed February 2014, travelled as a couple
Helpful?
Thank Norlew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Ponce St Augustine Hotel

Property: The Ponce St Augustine Hotel
Address: 1111 N Ponce de Leon Blvd, St. Augustine, FL 32084 (Formerly Magnuson Hotel)
Region: United States > Florida > St. Augustine
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #58 of 78 Hotels in St. Augustine
Price Range (Based on Average Rates): ££
Hotel Class:2 star — The Ponce St Augustine Hotel 2*
Number of rooms: 84
Official Description (provided by the hotel):
When you book with us, you’re getting great hotel deals with a variety of standard guest amenities. With a free full hot breakfast served every morning, outdoor swimming pool and Jacuzzi, and free on-site parking, you’ll find more ways to enjoy your next visit here. We're located just next to the Florida East Coast Railway designed by Henry Flagler. ... more   less 
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Also Known As:
Quality Inn Historic Hotel Saint Augustine
Quality Inn Saint Augustine
Saint Augustine Quality Inn
The Ponce St Augustine Hotel St. Augustine, Florida

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