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“These folks are excellent, great place to stay.”

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World Golf Village Renaissance St. Augustine Resort
Ranked #30 of 78 Hotels in St. Augustine
Certificate of Excellence
San Jose, CA
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“These folks are excellent, great place to stay.”
Reviewed 14 February 2011

We had reason to be in St Augustine in February to prepare for the adoption of our new born daughter. We were able to negotiate a very favorable rate for the 10 days we had planned to stay. The hotel knew our reason for the stay and provided an in room microwave so we could sterilize our baby's bottles. When we arrived back with your beautiful daughter the hotel had provided a welcome treat of a cheese plate with a nice bottle of red wine, great caring touch from the hotel given we could not go very far on our first day back with our baby.

The hotel staff were most accommodating but at the same time really provided the privacy we needed to bond with our child. They would service the room when we asked and sometimes that was beyond normal servicing hours.

For a such a big hotel chain, the staff really provided the personal touch. The rate I negotiated was for an extended stay but when our paperwork complete we could go home early, the hotel honored the rate for only the 8 nights we were there.

  • Stayed February 2011, travelled with family
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Helpful?
Thank Corcodav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (291)
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English first
Fernandina Beach FL
Level 6 Contributor
197 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed 30 January 2011

Stayed here a weekend in late January as a weekend getaway to St. Augustine. Arrived Friday evening. Only one bellman on duty so had to wait a couple of minutes for luggage service. Check-in was fast and got a king bed room on the 7th floor on the west side overlooking the golf driving range and putting course. Room had small refrigerator and the standard coffee set-up. Wireless internet service was fast and reliable. Hotel did not appear to be very busy so we did not encounter the noise issues that others have mentioned.
Although located about 10 miles from historic area of St. Augustine, the location right off I-95 was convenient for us. Did not have a chance to do the WG Hall of Fame tour but got the information. Thought the package was a bit pricey at $20, but you can do the putting course and challenge hole a la carte and those features were quite reasonably priced.
Only meal eaten there was the Sunday morning breakfast buffet. Wide choice of food with the omelette chef available. Thought the price of $12 including juice, coffee, etc. was quite reasonable considering I am used to paying $16 - $18 at other Marriott properties.
Lobby area is quite luxurious with the waterway through the middle. Nice large exercise room available 24 hours a day and there is a sauna inside there as well. Big outdoor heated pool with a large whirlpool. Outside is a large children's playground. Beautiful grounds adjacent to the World Golf Hall of Fame with the lake. Ring of shops around the lake, but looks like the economic problems took their toll here as the only places of note were the Murray Brother's restaurant - CaddyShack - and the PGA Tour Stop retail store.
I can see where experience might be different during busy times, but we were fortunate to have our stay when occupancy was low and never had to wait for anything once we got checked in.

  • Stayed January 2011, travelled as a couple
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Helpful?
Thank dlwinger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Jacksonville, Florida, USA
Level 4 Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 January 2011

I read the previous reviews and I also stayed at this hotel on Dec. 30. I did not experience the noise that others did but then again I can sleep through most anything. I did notice a large group of Middle Eastern people in the conference areas on the hotel property and apparently they do hold a function every year at this time because last year I had family that stayed at the Comfort Inn on the same exit and large groups of Middle Eastern/Indian people were dressed in festive colors and jewelry and leaving the hotel in droves. They must stay at both hotels as there are only these two hotels at WGV and I did notice last year children running about. All in all my experience here was pleasant, hotel is very modern and clean. Also I noticed their prices for food is not quite as expensive as other hotels for room service, etc. Caddyshack and Augustino's is also located in the same area. Caddyshack is overpriced but nice bar food and atmosphere if that is what you want, Augustino's is reasonably priced, looks fancy and the food is really good.

  • Stayed January 2011, travelled solo
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Helpful?
Thank heather008_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Level 3 Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 3 January 2011

Hotel was nice enough but they had booked a large group with many unsupervised teens and children who were roaming the halls, elevators, and atrium until after midnight, yelling, slamming doors, and generally being obnoxious. Atrium design of this hotel amplified the noise level. Staff was called 2 of 3 nights and said they would "call security" but no effects noted. One staffer said they book the same group every year between Christmas and New Years, so be forewarned if you consider this hotel, especially if you're interested in sleeping. I know I never will again.

  • Stayed December 2010, travelled as a couple
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Helpful?
Thank VAMike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Venice, FL, USA
Level 3 Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 2 January 2011

We stayed 3 nights at the World Golf Village Renaissance between Christmas and New Years with friends from out of state. We were very pleased with the pleasant, happy service there, from the Front Desk ladies, to the waiters in the bar/coffee lounge to the bellmen and maids. We were very pleased with the lovely restaurant, the servers, delicious food, and the great prices. Thank you, Renaissance, for serving delicious food and not charging outrageous prices for it like most hotels do!

The location is an easy drive, about 15-20 minutes, to St. Augustine, which is a delight to visit. Great museums, wonderful pedestrian St. George Street, fabulous fort for all to climb and enjoy, restaurants of all kinds and prices, winery to indulge, etc.

One of our reasons to go here was the World Golf Hall of Fame. All four of us loved this wonderful "hats-off" to the history of golf. We could have spent the entire day here, enjoying the memorabilia, pictures, stories, lockers of all the famous golfers, putting greens, and golf simulator. If you are even slightly interested in GOLF, this is a wonderful place to visit. We all, 3 golfers, 1 not, absolutely loved it! We ran out of time, and if the weather would have been warmer(remember the freezing weather in Floriday that week) we would have play a round or two, either on their mini-golf course, or the real thing.

Back to the hotel....great, very large rooms, with a little bar area with refrigerator, coffee pot, and wet sink. Beds were fabulous, great flat screen TV with ALL the channels, sitting area with sofa and chair with hassock and coffee table. The room had everything that we look for in a hotel room.......also great bath and wonderful towels, and a super shower with instant hot water!

The only downer was the very large group of foreign culture folks who were very obvious throughout the hotel, with meetings and special eating areas, and children running all over the place, totally undisciplined or watched by parents. Hotel staff is caught in the middle, not really able to be forceful with the gangs of boys yelling and running the halls, and yet keeping things friendly with paying customers.

We couldn't have been happier....also the price was very reasonable, and included either the breakfast buffet or off the menu.(A special deal for the season, I think.)

Will go again!

  • Stayed December 2010, travelled with friends
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Helpful?
Thank aurelia55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Raleigh, NC
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 January 2011

This an atrium style hotel, thus it has the potential to be noisy. Day 1 - deafening noise from a crowd of business revellers in the bar from Wells Fargo bank which went on late. Next morning, no hot water - with an amazed response from the Front Desk who knew full well that there was no hot water. Complained when I arrived back from work later that afternoon. Met with total ambivalence from the FD. Asked for compensation and was offered 1k Marriott points! Finally, settled on 9k. Back to the room at around 5 pm to do computer work. Impossible due to the same din coming from the bar, from the same group.Finally, had to leave to keep my sanity. I left just after 6pm, after explaining, in great detail as to why I was leaving. Was given a bill for the one night. Next day received an email bill for 2 nights. FD manager told me it was because I left after 6. Even after explaining why I had to leave, there was no change from her. Got a call from the hotle GM the next day. Exact same ambivalence from him. No concession that I was a Marriott Platinum member. Called John Q.Hammons main office (owners and management company) to tell my story. Did not get a call back from the GM until after I had called again to let them know that I had no customer service. Was met with the EXACT same ambivalence from the same hotel GM. This man is not very bright and could not see the value in making me whole for the sake of $105. Never again will I set foot in this place and would encourage others not to suffer the same poor level of service.

  • Stayed November 2010, travelled on business
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Helpful?
3 Thank nobs11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 December 2010

We stayed at this hotel for 3 nights. When we arrived we decided to upgrade to a suite for a charge since we were traveling with a small baby. As we were taking the elevator up to the room the nice bell hop informed us that we had two double beds which is not what we requested. So we went back down and switched rooms to a king size bed. When we got into the room, the sink at the wet bar was clogged and smelled so we called for a maintenance man. He arrived quickly and plunged the drain and agreed that it smelled so he poured something into it and left when we knew it was unclogged. About 5 minutes later it smelled terrible in the room and I noticed that sewage had backed up into the shower due to the plunging of the sink. Needless to say, the entire shower floor was covered in a black sludge and smelled terrible. So, we moved rooms again. The new one was nice, and everything seemed to be working fine. The last morning we were there the phone rang every 15 minutes from 6 AM to 7 AM for a wake up call that we did not order which woke the baby and was NOT fun. All in all, the hotel itself was great and very clean, there were definitely a few things that went wrong for us though.

  • Stayed December 2010, travelled with family
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Helpful?
1 Thank weloveourdogs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about World Golf Village Renaissance St. Augustine Resort

Property: World Golf Village Renaissance St. Augustine Resort
Address: 500 S Legacy Trl, St. Augustine, FL 32092-2719 (Formerly The Renaissance World Golf Village Resort)
Region: United States > Florida > St. Augustine
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Business Hotel in St. Augustine
Price Range (Based on Average Rates): ££
Hotel Class:4 star — World Golf Village Renaissance St. Augustine Resort 4*
Number of rooms: 301
Official Description (provided by the hotel):
Explore everything that downtown St. Augustine has to offer! Renaissance World Golf Village Resort and Convention Center offers a complimentary shuttle for individual guests to and from downtown St. Augustine(based on availability). The Renaissance World Golf Village Resort offers fresh, well appointed accommodations featuring 37 inch flat-panel televisions, sparkling new bathrooms and furnishings, high-speed wireless Internet access, spacious work areas, wet bars and refrigerators among many modern luxuries. Meet in the largest combination hotel and convention center between Orlando and Atlanta. Within 15 minutes of the resort enjoy 108 holes of championship golf, including the Slammer and Squire, located just steps from your guest room. ... more   less 
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Also Known As:
Renaissance World Golf Village Hotel Saint Augustine
Renaissance Saint Augustine
Saint Augustine Renaissance
World Golf Village Renaissance St. Augustine Resort Florida

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