This hotel was touted on Priceline as pet friendly. Since we travel with our pet, I made that clear in my reservation. When I checked in late, I indicated we had a pet. The desk clerk just nodded at me. At no time was a fee mentioned. She gave me my key and we went to our room. The next morning, I went out to do laundry. The maid asked if I needed service and I told her "no." A short time later, a woman identifying herself as a manager/desk clerk barged into our room without knocking even though our door had a DO NOT DISTURB sign on it. She didn't knock and came in, standing there with the door open. My husband was naked and I was in the bathroom. He yelled at her to close the door and she just stood there with it open, staring at him, and tempting our cat to walk out. My hubby dressed and went outside to find out what she wanted. She said she "thought" she had knocked and she did eventually apologize. Then she proceeded to tell us we needed to pay a $75 "undeclared pet fee." To which we did NOT pay because I clearly declared the pet when we checked in. If their staff is so incompetent as to not handle this at the time of check in, I should not have had my room invaded and my privacy compromised by this staffer. Also, the dryer was not working properly and I lost $4.00 in the machine, having to dry my clothes three times. A total scam. This place is convenient, but the staff clearly don't care about the people staying there. I will never stay at this location ever again. If you want your privacy compromised and incompetent staff who don't know how to properly check you in or collect fees until after the fact, then this is the perfect place for you. Pass it up and stay at one of the many other hotels next door to it, across the street or down the way.
Very disappointing as we've had very good experiences with Quality Inns in our travels.
- Official Description (provided by the hotel):
- Come stay at the Quality Inn outlet mall & get a feel for the old city charm, breathtaking beaches, historic sites, Outlet Mall & World golf Village. This hotel strives on Customer Service and has all the features & amenities you are looking for. Our hotel is centrally located within 5 to 10 minutes from St. Augustine attractions including Historic Downtown St. Augustine, The Fountain of Youth, Flager College, Ponce De Leon Bike trail, St. Augustine Alligator Farm, World Golf Village, St.John County Convention Center. Anastasia State Park, Outlet Mall. St.Augustine is an unforgettable place & you can easily experience all the "ancient city" has to offer at the Quality Inn Outlet Mall located next to 300 Outlet Mall Stores and I-95. This hotel is located in St. Augustine and is 5 miles from the historic District. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Odigeo, Travel Republic (UK), Hotels.com, Expedia, TripOnline SA, Ebookers, HotelsClick, Evoline ltd, Cancelon and 5viajes2012 S.L. so you can book your Quality Inn Outlet Mall reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Saint Augustine Holiday Inn
- Holiday Inn Saint Augustine
- Quality Inn Outlet Mall St. Augustine, Florida