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“Great location great service” 5 of 5 bubbles
Review of Quality Inn Outlet Mall

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Quality Inn Outlet Mall
Ranked #39 of 79 Hotels in St. Augustine
Certificate of Excellence
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great location great service”
5 of 5 bubbles Reviewed 10 February 2014

I spent over 9 nights at this really comfortable motel. It was very clean and the staff handy and helpful to please. I travel every year a number of times around the US, Europe, India and the far east - in comparison I found Quality Inn to be competitive on price but the boost was in its location (on the SR 16) to nearby facilities (Theme park nearby, St Augustine sights and restaurants, and well maintained and challenging golf courses).
It was busy every day indicating its popularity.

Room Tip: Note - breakfast included. No dinner facilities. No Fitness centre.
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  • Stayed February 2014, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Amrik K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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273 reviews from our community

Traveller rating
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    110
    49
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    11
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
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English first
Cocoa Beach, Florida
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed 6 February 2014

We spent a few nights in this hotel an the room was okay. It is a little over priced and I expect that it has to do with the location but seems to stay pretty full. The beds were comfortable and the property seemed bug free, in fact it was treated while we there by a local pest control company.

The issues with the room where little things like it could have been cleaner. The fridge and micro wave never did work right while were there despite the "maintenance man's" efforts. Overall, not terrible issues but they did add the price point being too high for the property.

Nights are noisy as there seemed to always be a large amount of contractors hanging out and drinking on the upstairs balcony until late in the night (or rather, early into the morning). The biggest issue we ran into was the owners.

This property is owned by members of the Patel family as are so many in this country now. The husband and wife team here seem to be very nice at first but as we found out later, can be hard to deal with. We personally had billing issues, over charges on our credit card, and policy change issues while there. The internet was out more than not and we had to chase down tech support ourselves to try and square that up.

To explain part of this, we were traveling with our kids and tried to keep them away from the public some because of the N1H1 breakout in the area. I routinely came to the lobby to get the included breakfast and bring it back to the kids in the room. One morning, without warning, we were told that we could no longer do that as it is a violation of hotel policy to eat in our room. Hello, fridge, microwave, coffee pot..... all in the room.

Add to that the owner, Mita, accusing us of trying to swindle here husband for a better deal and you get an experience that was less that wonderful. I am a Diamond Member with Choice Hotels and have never had an experience like this in my many, many stays in their properties. And btw, we were told that because we were rewards members, the owners were not making hardly any money off us.

All I can say is if you are having a hard time making it work, maybe you are in the wrong business. Here is an idea, why not turn the rooms you changed into your apartment back into rooms. That is four rooms that you could make some money off of.

Long story short, if you need a cheap place for a night or two, it is okay but don't expect much for your money.

Room Tip: Watch your account as they do this weird authorization that is not even close to the amount of your...
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  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Christian K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lancaster, New York
Level Contributor
39 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 24 January 2014

1-24-2014 Neal & Ellen stayed 4 nights ( 2 story no elevator ) very good management and staff, clean and well kept. Good breakfast and internet good TV close to the outlets. A few miles to downtown. Trolley van will pick you up for the tour. Would stay again!!!

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank neal e
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Quebec City, Canada
Level Contributor
203 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 677 helpful votes
4 of 5 bubbles Reviewed 21 January 2014

We were there on December 20, 2013

We have been stopping at this hotel numerous times since 2009 and when we visited again in December 2013 we were still satisfied with this place.

We just needed a place to crash for the night on our way to South Florida, but this is a good place to stop since you can go visit Old Town which is great during the Holidays.

This hotel is located near the I-95 and there are a lot of accommodations around.

You can find all the regular fast-food that you could expect (McDo, Taco Bell, Burger King, etc...) near the hotel so if you want to grab a quick bite it is a plus. And we really appreciated that the hotel allowed us to use the breakfast area when we got back with our fast-food. We were able to have a nice quiet meal with the kids in a comfortable environment. But if you choose to do the same, please leave the area as clean as you found it so everyone would be able to enjoy the place.

This place is very clean (lobby, breakfast area, room) and not too expensive, which are the two most important things that I look for in a hotel.

Our second floor room was clean and efficient but we were located in the West side this time and we found the room more "dark" than the ones we had in the East side. There were four pillows in each bed, a small table to put our computer, the lavatory is outside the bathroom so you can use it anytime, and there is also a mini-fridge and a microwave in the room. And the free Wi-Fi is working well.

There is also a workstation available in the lobby if you don't have your own computer.

The complimentary breakfast was very good with hot waffles, cereals, mini-bagels, fruits, hard boiled eggs, etc...

I would definitely go back and I would not hesitate to recommend this hotel to my friends and family if the price is right. I really think that this is the best choice in that area.

  • Stayed December 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Marco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chincoteague Island, Virginia
Level Contributor
364 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
4 of 5 bubbles Reviewed 6 January 2014 via mobile

Wow,we were surprised with them having Direct TV so we could see what shows were on all night long. Excellent Breakfast, like a lot of places we needed to water their coffee down to make it taste just a bit less strong. Good shower, soft towels, no trains. There's a freezer in the room fridge for our reusable ice blocks and adequate heat and quiet fan. All those reasons that's why a 4 rating. The room smelled OK also.

Stayed January 2014, travelled as a couple
Helpful?
Thank Bill W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Niagara Falls, Canada
Level Contributor
160 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
4 of 5 bubbles Reviewed 30 December 2013

I read a lot of reviews from trip advisor before booking a hotel. I appreciate the reviews and they are always in totality right on. I am paying it forward and writing reviews for all hotels I stay in which is about 25 per year. I will write any negative first and then the good. $60 per night for a clean room, clean hotel, regular breakfast and close to Saint Augustine. We also stayed in the Quality Inn historic district and this one tops it 2 fold. Stay here, please, don't go there, you will be happy with this selection.

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank 2010Timmy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
live oak
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
1 of 5 bubbles Reviewed 25 December 2013 via mobile

Stayed here for one night. Made reservations over the phone through choice hotels requested a first floor room. When we checked in the front desk said they only had second floor available. Went to our room. It smelled old and musty. Went to draw the privacy curtains, there were not any. Called down to the front desk stated we could move a few doors down. Gathered all of our stuff and moved. Went to takea shower in our new room and couldnt figure out how to turn on the shower. This is not our first time staying in hotel so I understand that some times different faucets turn on different ways. Except this one. There was a handle to make the water hot or cold. A spout and a shower head for water to come out and a drain with a plug in the tub. There was no lever to pull to make the showercome on. My husband and I spent several minutes looking for a solution. We couldnt find any. We called maintenance amd we he came to look he couldnt find any way to make the shower work either. So he said there was a room a few doors down we could shower inor move to. Well, you guessed it, itwasthe first roon we were in,the one with out the privacy curtains. We did go there to take a shower. But came back to the mystery shower room. The next morning we went down for breakfast and heard the lady at the front desk talking to the manager and mentioned "the guests who couldnt figure out how to work the shower" she told the manager that there is a pin the needs to be pulled to make the shower work. Well 3 people including an employee didnt find anything that would make the shower work. I dont think we will be staying here again. It is very close to the outlet malls.

Stayed December 2013, travelled with family
Helpful?
Thank jkw511
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Outlet Mall

Property: Quality Inn Outlet Mall
Address: 2310 State Road 16 & I-95, St. Augustine, FL 32084 (Formerly Quality Inn Saint Augustine)
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#7 Best Value Hotel in St. Augustine
#14 Business Hotel in St. Augustine
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn Outlet Mall 2.5*
Number of rooms: 48
Reservation Options:
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Also Known As:
Saint Augustine Holiday Inn
Holiday Inn Saint Augustine
Quality Inn Outlet Mall St. Augustine, Florida

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