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“This hotel is okay”

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Quality Inn Outlet Mall
Ranked #38 of 78 Hotels in St. Augustine
Certificate of Excellence
Bangor, Maine
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
“This hotel is okay”
Reviewed 3 August 2014

My family and I stayed at this hotel on our way to see some relatives. The room did smell a little and the hotel was being worked on. The breakfast was okay. The desk clerk Garry was really nice. Will stay again.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
Thank 0aaronr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vacations_0723, Manager at Quality Inn Outlet Mall, responded to this review, 1 September 2014
Thank you so much for your feedback about your stay at our hotel. I'm so glad to hear the staff service was excellent. Also I'm so sorry to hear that the beds were not comfortable because we recently installed top of the line Serta new beds less and 2 months ago.
We really appreciate your response and your business.

Thank You
Mita(GM)
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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301 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (48)
Date | Rating
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English first
Margate, Florida
Level 4 Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 August 2014

The hotel was convienetly located, and the rooms were clean. The hotel also served breakfast, the variety was limited but sufficent, there was a waffle maker, toast, bagels, yogurt, hardboiled eggs, and biscuits with sausage gravy. In addition, the staff was very friendly and helpful. My only real issue with the hotel is that the beds were unbareably uncomfortable. I know that most hotels are not known to the comfort of their beds so my expecations of the bed were already low, but my back hurt to the point where I woke up 3 to 4 times both nights I stayed simply because I was uncomfortable.

  • Stayed July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Kristina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St. Augustine, Florida
Level 6 Contributor
117 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed 21 July 2014

A low cost motel option when visiting St Augustine. Facility has pet friendly options and breakfast is included. Close to the outlets for shopping but also near the historic district for exploring the local history.

  • Stayed June 2014, travelled with family
    • Value
    • Rooms
    • Service
Helpful?
2 Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 July 2014

Although the room was clean, the room had a strong mildew odor. The staff was nice and the breakfast was also good. The hotel is close to historic St. Augustine and shopping too. Also very close to many restaurants.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank Sonya S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sarasota, Florida
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 July 2014

We had never stayed in this hotel before but we will be retuning every time we visit beautiful St. Augustine, Fl. Of the 4-5 other hotels in the area that we have stayed at, this is by far the best. Gary on the front desk is very helpful and friendly as are all the staff with whom we had contact. The breakfast is good served by personable and jovial staff. The pool and hot tub are very nice and the hotel is convenient to get to as well as convenient to Old Town. It's not the Ritz but I think for the value, this hotel stands up very well. Even the housekeeping staff was very interested in how we enjoyed their hotel. St. Augustine is the friendliest tourest destination I have ever visited and this hotel fits right in with their way of treating you like a neighbor and wanting you to come see them again.

Room Tip: Ask Gary at the front desk. He wants you to be pleased and will treat you like the individual that...
See more room tips
  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
3 Thank Woodie B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Asia
Level 6 Contributor
54 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 30 June 2014

Pros: The room was big and had a microwave. The shower pressure was great. The breakfast was decent for this grade of hotel. If you want to stay right by I-95, you can't beat the location, especially at this price. If you want to take the Old Town Trolley Tour, bus shuttle service is available from the hotel.

Cons: We found a couple of soap plastic wrappers behind the bathroom door (before we opened the room soap) so we aren't sure how thoroughly the bathroom was cleaned! The front desk staff isn't courteous or friendly. The breakfast area is small and you might have to fight for a table.

Room Tip: Traffic on Hwy 9/16 is busy. Would get a room away from it.
See more room tips
  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GlobalKuidaore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lakeland, Florida
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 22 June 2014

Was in town for only 1 day. Checked in went to my room and a worker met me on the stairs and said the room was not ready...ok not good..but he ad the the maids apologized that it wasn't ready, they were very busy and full. not that big of a deal since this was a quick trip.
Room was nice and cold when i got in, took a short nap then went out with Samhain Paranormal and spent the rest of the night into the early morning at the lighthouse.
Parking kind of sucked that late/early time. But it was late so it was expected.
Bed was very comfortable.
Would stay again for sure!

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steven H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Quality Inn Outlet Mall

Property: Quality Inn Outlet Mall
Address: 2310 State Road 16 & I-95, St. Augustine, FL 32084-0550 (Formerly Quality Inn Saint Augustine)
Phone Number:
Region: United States > Florida > St. Augustine
Amenities:
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in St. Augustine
#14 Business Hotel in St. Augustine
Price Range (Based on Average Rates): £
Hotel Class:2.5 star — Quality Inn Outlet Mall 2.5*
Number of rooms: 48
Official Description (provided by the hotel):
Come stay at the Quality Inn outlet mall & get a feel for the old city charm, breathtaking beaches, historic sites, Outlet Mall & World golf Village. This hotel strives on Customer Service and has all the features & amenities you are looking for. Our hotel is centrally located within 5 to 10 minutes from St. Augustine attractions including Historic Downtown St. Augustine, The Fountain of Youth, Flager College, Ponce De Leon Bike trail, St. Augustine Alligator Farm, World Golf Village, St.John County Convention Center. Anastasia State Park, Outlet Mall. St.Augustine is an unforgettable place & you can easily experience all the "ancient city" has to offer at the Quality Inn Outlet Mall located next to 300 Outlet Mall Stores and I-95. This hotel is located in St. Augustine and is 5 miles from the historic District. ... more   less 
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Also Known As:
Saint Augustine Holiday Inn
Holiday Inn Saint Augustine
Quality Inn Outlet Mall St. Augustine, Florida

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