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“Family trip to St Aug”

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Ascend Collection Castillo Real
Certificate of Excellence
Fort Myers, Florida
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Family trip to St Aug”
Reviewed 23 April 2014

The decor was beautiful, the rooms quality, but the carpeting made our feet dirty. It is within easy walking distance to the beach. It had a fair amount of parking. The pool is not heated and was a big disappointment to our children.

  • Stayed March 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JZak2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, 24 April 2014
JZak2014,
We are happy to hear that you enjoyed your family trip to St. Augustine. I apologize for your carpet, that is very unusual for our property. We do hope you will try us again when it is a bit warmer and you would be better able to take advantage of our wonderful pool area. Thank you for your business.
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842 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (192)
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English first
Lilburn, Georgia
Level 3 Contributor
2 reviews
Reviewed 21 April 2014

Very nice hotel. Stayed 3 nights, first night we were on the second floor overlooking the pool area. The hallway was open to the lobby/restaurant and kind of noisy. We upgraded to a 4th floor corner room. Very spacious room. Huge walk in shower with 6 spray heads! Very quiet and we had a huge balcony from which you had a view of the ocean and surrounding area. Had breakfast at La Cocina one morning of our stay. It was very good. Hotel staff was very accomodating.

Room Tip: 4th floor corner room was very large, lots of windows, huge balcony, you could see the ocean.
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  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Amie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, 24 April 2014
Amie W,
I am so glad we were able to improve your stay by helping you move to accommodations that better suited your needs. Those rooms are my favorite as well. I will pass on your comments regarding the restaurant to the owner. Thank you for your business and we hope to welcome you back again soon.
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Annandale, New Jersey
Level 4 Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 17 April 2014

I liked the fact that this was a short walk to the beach and only about a ten minute drive to St Augustine. The employees were friendly and helpful. Our room was clean with plenty of towels. There was a decent beach wear shop close to the hotel if you needed anything. The restaurant inside the hotel was nice but expensive. Would stay again.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Riverwatcher4u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, 24 April 2014
Marge K,
We are happy to hear that our location worked well for you. Thank you for your kind words and we hope you will think of us if you are visiting our area again.
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Chippewa Falls, Wisconsin
Level 6 Contributor
189 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
Reviewed 15 April 2014

It was about 8pm when we arrived after driving from Key West. Long day went for dinner and came back to room. Thought we would try the dry sauna but it didn't work so we reported it to front desk, it was fixed the next night. Steam room smelled pretty musty so we didn't try that. We were so tired we just crashed. I was awoken very early and numerous times by elevator beeping and every word or sound made in the room that had an adjoining door to ours I could hear it like they were in our room! I finally gave up on sleeping and got up to take a shower and noticed a dirty plastic utensil had been left under the bathroom sink. I reported all this the next morning the hotel was full so there was nothing that could be done. The room was good sized and décor was average but if you are a light sleeper make sure not to have an adjoining room or be near an elevator. Was a short drive to all the sites and beach was right there.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mimi1971
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, 17 April 2014
mimi1971,

I am so sorry that your stay was "just ok". We always strive to exceed our guests expectations and we obviously failed for you. We do hope that you will give us another chance to win you over in the future. We can definitely try to get you a room away from the elevator and/or in a quieter location within the hotel and also one without a connecting door. Thank you for your feedback so that we can improve ourselves for the future.
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Carlsbad, California
Level 4 Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 8 April 2014

Nice hotel. Not a chain which I like. Rooms very spacious. Love having the fridge and microwave, and laundry facilities. Too bad breakfast only starts at 8 a.m. which is too late for me. I stay here every time I'm in St. Augustine.

Room Tip: I like the 4th floor as you can get cell reception there. Lower rooms don't always get receptio...
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  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Inglishprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, 13 April 2014
Inglishprincess,
Thank you for taking the time to review your stay with us. We appreciate your repeat business and are so happy that you stay with us each time you are in town. We look forward to the next time we can welcome you.
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Weston, Florida
Level 4 Contributor
33 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 6 April 2014

Room was spacious, nicely decorated and clean. Bed was comfortable. Not directly on the beach but only steps away. Short drive to the downtown area and historic district. You can purchase breakfast. It was just ok... Limited choices. Would definitely stay again.

Room Tip: I would not pay extra for an ocean view. Condo between hotel and beach. View will be obstructed.
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Stayed April 2014, travelled as a couple
Helpful?
Thank Picabo228
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, 8 April 2014
Picabo228,
We are glad to hear that we met your expectations and that you would stay with us again. I am sorry to hear that the breakfast was just "ok". Usually our restaurant is wonderful. Thank you for your business.
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Brighton UK
Level 4 Contributor
38 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 5 April 2014

Lovely hotel - polite staff - location is fantastic - right next to the beach - so lovely to walk there of an evening and in the early morning when no one around. Took up the option of breakfast in the restuarant - which set us up for the day -accomodated need for vegetarian alternatives.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lizzie3010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Rachel D, General Manager at Ascend Collection Castillo Real, responded to this review, 8 April 2014
lizzie3010,
Thank you for your kind words. We are glad to know that our location worked well for you and you were able to enjoy the beach during peaceful times. We hope, if you are ever this way again, that we can further accommodate you.
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Additional Information about Ascend Collection Castillo Real

Property: Ascend Collection Castillo Real
Address: 530 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7933
Phone Number:
Region: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Saint Augustine Beach
#2 Romantic Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Ascend Collection Castillo Real 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Ascend Collection Castillo Real Hotel Saint Augustine Beach
Castillo Real Clarion Collection
Clarion Collection Saint Augustine Beach
Clarion Saint Augustine
Saint Augustine Clarion
Ascend Collection Castillo Real Saint Augustine Beach, Florida

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