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“Coming Back”

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Hilton Garden Inn St. Augustine Beach
Certificate of Excellence
Atlanta, United States
1 review
“Coming Back”
Reviewed 5 May 2013

Staff was excellent, breakfast was filling! Although I was on business I stilled enjoyed myself thoroughly. Not to far from the Historic area and definitley clise to great restaurants. Definitely going back again!

  • Stayed April 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Cheryl W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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795 reviews from our community

Traveller rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Orlando, United States
1 review
Reviewed 1 May 2013

The check in process was very smooth and the room was clean. We had a jacuzzi tub in our room and it felt incredible! The mattress was comfortable and the front desk even called us a cab and called us when the cab arrived. Only a $10 cabride to downtown St. Augustine!

  • Stayed April 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Tara N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, FL, United States
1 review
Reviewed 1 May 2013

The lovely lady at the front desk was very friendly and helpful. Check-in took about three minutes. We arrived late and she sent us to a very good restaurant nearby. The manager was very cordial and helpful at breakfast in the morning. Our room was large, very clean and quiet. The bed was very comfortable. Nice clean bath. They served a better than average breakfast for this kind of hotel, buffet with eggs cooked to order. The place is right across the street from a big, beautiful beach on the Atlantic Ocean. We'd stay there again.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Michael T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Valdosta, Georgia, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 25 April 2013

we had just gotten married on the saturday before our stay and this is where we spent our honeymoon i would recommend this to anyone it was very clean nice and quite. thanks for a wonderful time. the hotel staff and employees where very helpful was close to all the attraction in st augustine, will be going back again when time permits. please try this hotel out i promise you will be pleased

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Polly D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
St Augustine, United States
1 review
Reviewed 24 April 2013

The hotel is pretty for a small resort but the price is way too much for what you get. The room was nice and large but the ceilings had water stains on them and the walls were super thin. The air conditioner kept waking me up, it is loud and turns on about every 10 minutes. They try to be safe and have to have the main doors buzzed before they can be opened but I noticed sometimes they would open before the employee would even see who it was.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Travis S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trisha D, General Manager at Hilton Garden Inn St. Augustine Beach, responded to this review, 29 April 2013
We're so glad you stayed with us during your family trip to St. Augustine Beach. We try to offer our guests a cost affordable, comfortable and secure place to stay. While we're confident in our efforts to do so, we always know we have room to improve and your feedback will certainly help us. Thanks for alerting us to the water stains and security locks so we can inspect and correct any issues. We'll also be sure to reevaluate our offerings and prices for the future. Thank you again for your review.

Warm regards,
Trisha M Dombrowski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Edwards, United States
1 review
Reviewed 23 April 2013

My husband, 2 year old son and I had a great stay at the St Augustine hotel. Our room was huge, very clean.. and we loved having a microwave and refrigerator in ou room. The staff was very friendly! One night I went down to the little convenience store area to get milf for our toddler.. but there was no milk. The girl the desk offered to get him a cup of milk from the kitchen! I offered to pay her... but she wouldn't let me. So nice!! The hotel was next to a restaurant that we visited the first night... good experience. The hotel is also a very short walk to the beach and boardwalk area. We found a nice splash park and playgroun at the boardwalk area that our 2 yr old LOVED!!! The area seemed very safe and wasn't overcrowded with tourists. We were walking back to the hotel and walked by the fire station. One of the firemen let my son sit in the driver's seat and "drive"... that made his day! We also drove to the historical district which was a very short drive.. I think it was only like 5 miles. We will definitely go back!!

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Heather S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Level 3 Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 21 April 2013

So the manager knew about the cleanliness issues ahead of our stay (4/18 & 4/19) but did nothing to change or rectify these issues. Shame on her, as she cost the owner and herself money. We invoked the guarantee, and did not pay.
This property needs new management and new housekeeping staff, and also enough staff at the breakfast area when a large group is booked. The individual travelers suffered from lack of service.
Certainly not worthy of the Hilton Garden Inn designation, and others need to know ahead of booking, to go someplace else.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank happytrails025
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Trisha D, General Manager at Hilton Garden Inn St. Augustine Beach, responded to this review, 22 April 2013
Your satisfaction is very important to us and unclean rooms and poor service is not acceptable. We're working hard to make improvements to our services and apologize this wasn't your experience. We really hope we can regain your business and loyalty to us.

Kind regards,
Trisha M. Dombrowski
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn St. Augustine Beach

Property: Hilton Garden Inn St. Augustine Beach
Address: 401 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7949
Phone Number:
Region: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Saint Augustine Beach
#5 Family Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn St. Augustine Beach 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
Hilton Saint Augustine Beach
Saint Augustine Beach Hilton
Hilton Garden Inn St. Augustine Beach Saint Augustine Beach, Florida

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