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“Professional staff, everyone very nice and clean hotel”

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Hilton Garden Inn St. Augustine Beach
Certificate of Excellence
Live Oak, Florida
Level 5 Contributor
64 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Professional staff, everyone very nice and clean hotel”
Reviewed 22 June 2014

Upon arriving, our room was not ready...we were early, so no big deal. They allowed us to go ahead and have access to the pool. My husband and I went across to the beach instead. They called us when our room was available. When we came back to check in I was very impressed with the young lady checking us in. She received a phone call but told the lady that she had a customer in front of her and would have to put her on hold briefly...now a days most will just talk with you standing right in front of them. I was also impressed by the cleanliness of the hotel.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shashahing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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781 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (78)
Date | Rating
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English first
cabo rojo
Level 4 Contributor
22 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 12 June 2014

Stayed overnight with my family. Had a great time. Hotel was very clean. Grounds are kept very pretty. Rooms were spacious. Heated Pool and the spa are a great plus after a day walking through all the great shops in Saint Augustine. Wish we would have stayed longer. Staff were friendly. Would stay again.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank iris m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, United States
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 June 2014

Great place to stay. Staff very helpful and friendly. Greeted each time I returned to hotel. Breakfast was great. The french toast and omlettes are a must. This was my second trip to St Augustine and second stay at this hotel. On my next visit, I will stay here again. Everyone is very friendly and the hotel is clean. I stay in a lot of hotels and the combination of cleanliness, friendliness, breakfast and comfort is among the best. Convenient to several restaurants within walking distance and just across the street from great beach spot and pier.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank Julius C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, 12 June 2014
Good Day Julius C,

Thank you for your wonderful remarks, which I have shared with our team members. Our General Manager is very vigilant to ensure cleanliness in all areas of the hotel, comfort, friendliness and satisfaction for all of our guests. We are actively participating with our team members to provide “WOW” service so our guests experience this at our hotel.

We are just close enough to the Historic Downtown area attractions and across the street from the beautiful Atlantic Ocean which gives our guests some relaxation. Our team members and guests are very excited to see the new changes in our lobby area, which will be a great benefit for everyone. We are thrilled to hear that you enjoyed your stay at the Hilton Garden Inn St. Augustine Beach, and look forward to welcoming you back soon.

Best Regards,
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Florida, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 June 2014

The hotel is very nice and the staff is very friendly. You couldn't ask for better. Awesome restaurants and the beach are really within an easy walk of the hotel. The price was quite high even with AAA and we could only get our room for the one night because they were booked so we didn't get to stay and extra day. The only problem we had was that the carpet near our air conditioning unit in the room was soaking wet. The hallway is nice and cool but the rooms are set at 72 degrees permanently. You cannot adjust it. So if you like sleeping in a warm room after the blazing heat of a summer day then you like it just fine.

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, 12 June 2014
Good Day Donna L,

Thank you so much for taking the time to complete the survey regarding your recent stay with our hotel. I really appreciate your taking the time to share both your positive experience of our team members and the disappointment you experienced with the A/C unit in the room. I want to personally apologize for your experience in a hot room.

We want our guests to have the best stay possible and I am sorry if that was not the case during your stay. You can be confident that we will follow-up on your concerns so that others are not disappointed as you were. Again, thank you for sharing your thoughts. We value you as a guest, and I do want you to know that your concerns are our concerns!

Please stay with us again soon so that we demonstrate our commitment to your comfort and ultimate guest satisfaction. If there is ever anything I can do for you, please do not hesitate to contact me.

Best Regards,
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, New Hampshire
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 June 2014

Convenient and clean. Personnel are courteous and helpful. And, oh, did I say clean !! Careful of "on the beach properties". This hotel is across the street from the beach and the value certainly makes a 2 minute walk well worth the effort. Our first choice was an "on the beach property" that has seemingly has not seen a renovation since the founding of St. Augustine.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
2 Thank uaairmisery
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, 12 June 2014
Greetings uaairmisery,

Thank you for your wonderful remarks, which I have shared with our team members. Our General Manager is very vigilant to ensure cleanliness, comfort, friendliness and satisfaction for all of our guests. We are actively participating with our team members to provide “WOW” service so our guests experience this at our hotel. We are just close enough to the Historic Downtown area attractions and across the street from the beautiful Atlantic Ocean which gives our guests some relaxation. We are thrilled to hear that you enjoyed your stay at the Hilton Garden Inn St. Augustine Beach, and look forward to welcoming you back soon.

Best Regards,
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Orlando, Florida
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 June 2014 via mobile

Very nice staff, incredible breakfast, our room was on the third-floor, it was a king suite, but the hot tub that can fit three people. Just a block from the beach, and very nice pool area. We will probably stay there again. Highly recommend to all.

Stayed June 2014
Helpful?
Thank Tateaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, 9 June 2014
Good Day Tateaj,

Thank you for your wonderful remarks, which I have shared with our team members. We are thrilled to hear that you enjoyed your stay at the Hilton Garden Inn St. Augustine Beach, and look forward to welcoming you back soon.

Sincerely,
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Greenbrier, United States
1 review
Reviewed 5 June 2014

Excellent location, very clean, beautiful rooms, and friendly staff! A great place to stay across the street from the beach! We enjoyed the pool and the exercise too! We requested rooms side by side for our party and this was granted.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Melinda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
salesteammember, Director of Sales at Hilton Garden Inn St. Augustine Beach, responded to this review, 9 June 2014
Good Day Melinda M,

I would like to take this opportunity to thank you for completing a review regarding your recent stay at our Hilton Garden Inn St. Augustine Beach. We are happy our hotel and team members met all your needs during your stay! We are just close enough to the Historic Downtown area attractions and across the street from the beautiful Atlantic Ocean which gives our guests some relaxation. We are looking forward to welcoming you back soon.

Best Regards,
Sandra
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Garden Inn St. Augustine Beach

Property: Hilton Garden Inn St. Augustine Beach
Address: 401 A1a Beach Blvd, Saint Augustine Beach, St. Augustine, FL 32080-7949
Phone Number:
Region: United States > Florida > St. Augustine > Saint Augustine Beach
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Saint Augustine Beach
#5 Family Hotel in Saint Augustine Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Hilton Garden Inn St. Augustine Beach 3*
Number of rooms: 83
Reservation Options:
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Also Known As:
Hilton Garden Inn St. Augustine Beach Hotel Saint Augustine Beach
Hilton Saint Augustine Beach
Saint Augustine Beach Hilton
Hilton Garden Inn St. Augustine Beach Saint Augustine Beach, Florida

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