We were in FL for an annual reunion and were returning guests to Island’s End. Last year we stayed in lovely Unit F which is right on the water. Unit F is kitschy cute whereas Unit B where we stayed May 1-5 is worn and tired. The kitchen is in the bedroom. The sheets were pilly and the comforter needed cleaning. Worse, each day brought us a new giant cockroach. The first was discovered in the bathroom on day 1. Next cockroach was found when it crawled on my ankle while I was standing in the bedroom - it felt like a bite and was a horrible experience. We told management who tried to placate us by telling us it was a Palmetto bug. (Palmetto bug is a cuter name than the American cockroach). No offer to change rooms or even an apology. The bathroom door is dirty and the bathtub looks dirty and water stained. The community washing machine was filthy.
Even worse was the shabby treatment given to us by the owner. We are middle-aged professional business women. We returned after a late evening and one of us thought she had lost her wallet. She went outside to look for it and unfortunately, woke up another hotel guest. The next morning while at breakfast on the deck of the office, the owner loudly and publicly said that we had woken up the entire place the night before looking for the wallet (but not her and she lives onsite-just yards away). We profusely apologized as we felt terrible, but the owner wouldn’t let up-she went on and on about it; we were stunned by her meanness. Her berating us was not simply unprofessional, she was contemptuous. She continued to scold us as if where we delinquent teenagers. She even said something derogatory about us having breakfast so late (10:45am-we were on vacation!). We found out later by a nice staff person that only ONE person complained and they had checked out so we couldn’t apologize directly to him. Because it was raining, we stayed in that afternoon – we had to shut the blinds because we could see the owner peering over at us from the office deck while she cleaned.
Breakfast is served only once a week. The resident dog is super cute. The staff is very nice, warm and helpful. The location is good. The place needs updating and a good cleaning. The dust behind the dresser is half an inch thick (an item slid behind the dresser, so we had to look). The cockroaches were disgusting. The treatment by the owner was inexcusable. No one in our group of four will ever stay there again. We relayed our poor treatment to the others in our reunion group of 12 along with the local people we know there. Such poor business relations to alienate and be so disrespectful to guests – exponentially bad considering how many people we know.
Very expensive hotel for intolerably poor treatment and worn furnishings ... and cockroaches. We won't be back.
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- Also Known As:
- Island`s End Hotel Saint Pete Beach
- Island's End Resort St. Pete Beach, Florida