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“Missing Resort Service... disappointment”

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Sirata Beach Resort
Ranked #16 of 32 Hotels in St. Pete Beach
Florida
Level Contributor
115 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Missing Resort Service... disappointment”
2 of 5 bubbles Reviewed 14 August 2014

My wife and I spent the weekend here in August. After a few minor disappointments, it turned into a big disappointment. Let's say we are those quiet ones who share our experience amongst family & friends to avoid such a property.

The desk staff seemed awfully confused. They also couldn't offer any info on the weather forecast for the weekend, other than "its going to be sunny & hot". The room was freezing - something we often don't experience at hotels. The thermostat was dropped to the lowest setting on the highest fan. I'm surprised it didn't freeze up! Have to say the only good surprise was one of the grounds men who was taking the trash out, held the elevator door open for us while walking down the hall, and then after wished us a good night. We saw him again the following day of which we were greeted with a smile and a good day! Finally a young man dedicated enough to engage with the guests.

The 2nd night, we just couldn't believe the demeanor & behavior of the other guests. We had our door knocked on at 1:30am of which appeared through the peek hole, to be a teenage girl with an ice bucket. In a mid-sleep panic, the girl ran after disrupting us. Then only to continue going in and out of her actual room next door. Amongst the parents who abandoned their teenage crew to go party at 2am, these teens continued throughout the night to go in and out of their room(s) slamming the door and screaming in the halls. I swear they didn't get to bed, as promptly at 5am, they were at it again. Security was called by a neighbor across from us, without result. Without sleep from the night, we just wanted a relaxing day at the beach....

We were warmly greeted at the beach side restaurant, only to be deceived by what should have been a quick breakfast before relaxing in the sun. A slow customer base, we were so surprised that it took over 40 minutes to get our egg breakfast. We watched several guests get custom omelets while we waited for a menu egg sandwich. After awhile, our server disappeared. We couldn't even pay for our meal. After an hour and 15 minutes, we finally got out to the beach, ...

After stepping into copper wiring and other odd items within the sand, we had enough. This place is done and we won't be returning. Can't believe I am saying that Fort Myers Beach may have been better maintained with its cigarette buds than this beach area, and with more attentive staff...

Room Tip: Try to select something quite, but you never know who is going to be placed next to you. We didn'...
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  • Stayed August 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
3 Thank YourSecretShopper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curtis A, Manager at Sirata Beach Resort, responded to this review, 17 August 2014
Dear yoursecretshopper,
Thank you so much for your constructive comments. Please accept our apologizes for the issues you encountered with unruly guests and slow service in our restaurant. I have forwarded your comments to the Director of Security and the Director of Food and Beverage. You can rest assured improvements will be made. We are so sorry the noise issue marred your visit. We are known for our quiet and relaxing atmosphere. This certainly was an isolated incident. On the bright side, we are glad to hear you were greeted warmly and treated special by our grounds staff person. We do hope to see you on your next visit to St Pete Beach.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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3,813 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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English first
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 13 August 2014 via mobile

Arrived on 10th August. Excellent check in and had a free upgrade. Excellent staff all throughout the resort. Lovely on site food not overpriced. Beach lovely and clean. Pools heated with towels provided. Comfy beds and resort lovely and clean. Would definitely visit again :)

Stayed August 2014
Helpful?
2 Thank Mandy619
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Amsterdam, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 12 August 2014

This was our first visit to St. Pete Beach and the Sirata, what a beautiful place. We arrived around noon on Friday, checked in and gave my cell number to let me know when the room would be ready. We went to Harry's Beach Bar for lunch where they served a very good fish sandwich. Took a ride around the area, returned about 3:00 when the phone rang that our room ready, an hour before check in. This is a pretty big place so it took a little time to get our bearings and find our beachfront room. Nothing fancy but very comfortable, and what a view of the white sand and gulf! Stopped at Compass Grille and looked at the menu but decided to give Rum Runners a try instead. What a nice beachfront bar/restaurant. We ended up spending most of our time (2 dinners and 2 breakfasts) here, plus a nice pool. So relaxing, listening to the entertainment, watching the Rays on several screens, watching the ocean, enjoying a few cold rum runners and oh those sunsets!. Best weekend I've had in a long time. Now to find an excuse to come back. Please don't tell anyone about this place, let's keep this a secret to ourselves.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Tim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Curtis A, Manager at Sirata Beach Resort, responded to this review, 18 August 2014
Dear Tim S,
Thank you so much for the wonderful praise. “BEST WEEKEND IN A LONG TIME” is our goal for you. We appreciate you pointing the great food and beverage options and relaxing atmosphere at the award winning Rum Runners grille. We agree the Sunsets are amazing. It was our pleasure to serve you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tallahassee, Florida
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed 12 August 2014

My family and I went on vacation last week and stayed at the Sirata Beach Resort in St. Pete Florida. The resort is located right in front of the beach. This is what we really wanted.
The hotel is old, looks old and feels old. However, management tries to keep things running the best possible way.You can see they really try.
There are 3 pools in the resort and they are all tiny. This was disappointing since my kids are nuts about pools and it was not really enjoyable to share a tiny pool with so many people.
The resort's most valuable asset is the personnel that works there. I have stayed at the Hilton, Hyatt and many other well known franchises and never ever had the level of service and cordiality I encountered at the Sirata. Every body that works there is super nice. I called maintenance a few times, and every single time the person would showed up at my door within minutes of my call and fixed the issue. That was great.
I strongly recommend this hotels for its location and the people that works there.
Almost forgot to mention something else. The burgers at rum runners are incredible delicious. Strongly recommended.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank Carlos M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 11 August 2014

I loved my stay at the Siarta. Beautiful resort, wonderful staff, and worth going back to again and again. The resort had all the amenities you could hope for and wonderful restaurants and bars on the premises.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank kderep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 11 August 2014

For the first time stay at this property, I could say it was really nice. People were friendly, housekeeping was really nice....the only thing that bothered me, which maybe is not that big, but I like balconies in the room, to have a coffee in the morning , to dry bathing suits ....which was little disappointing since only small number of rooms has balconies, and I assume you have to pay more money for it...I had to dry our bathing suits by putting the chair outside the front door, in the hallway ..... it is not too big of a deal, but wish all roms have balcony.

I agree with Wi FI was sooooooooooo slow.

When my son got hurt at the beach, I head few people (Marty ) helping me and asking with another waiter how my son is, that was really nice.

It is nice resort, I would probably opt to go there again, food was good in all 3 restaurants, people at the front desk were very pleasant and hospitable.

  • Stayed August 2014, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Mima011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Orlando, Florida
Level Contributor
4 reviews
4 of 5 bubbles Reviewed 11 August 2014

Stayed at the Sirata Beach Resort this weekend with my family for a long beach weekend. I was overall very impressed with the hotel. The service was impeccable. We had an issue when we arrived in our room where the toilet was leaking in the bathroom. Within 10 minutes of our call to maintenance, the issue was being resolved.

The location is amazing, you are literally steps from the beach. You can rent a two chair cabana for the day for $25/day. The cabanas appear to go fast, so you'll want to hit the lobby early if you choose to rent. I would recommend it. The beach is nice, but sometimes you want some shade too. The beach is clean and I saw several patrols, cleaning and making sure that people were not getting too crazy.

There are several complaints on here that the rooms are old and outdated. I would agree with this, but my expectation for a beach hotel is not stellar rooms but rather beach proximity and amenities. With three on site restaurants (we only tried one - Harry's and the food was delicious), three on site pools, a fitness room, a game room for kids, and immediate access to a private beach, the rooms were of little concern to me. They were cleaned very well and stocked with the necessities (towels, extra TP, shampoo/conditioner/body wash).

Overall, I would highly recommend this resort.

  • Stayed August 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
Thank pippikatstocking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Sirata Beach Resort

Property: Sirata Beach Resort
Address: 5300 Gulf Boulevard, St. Pete Beach, FL 33706-2319
Phone Number:
Region: United States > Florida > St. Pete Beach
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Business Hotel in St. Pete Beach
#8 Top resorts Hotel in St. Pete Beach
#13 Romantic Hotel in St. Pete Beach
#14 On the Beach Hotel in St. Pete Beach
#15 Family Hotel in St. Pete Beach
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Sirata Beach Resort 3*
Number of rooms: 382
Official Description (provided by the hotel):
The resort is located on 13 privately owned beachfront acres directly on the Gulf of Mexico. This St. Pete Beach resort is family owned and operated for three generations. There are 3 beachfront pools, 2 whirlpools, fitness center, kid's play area & arcade and many water sport options. Compass Grille is a casual dining restaurant serving breakfast, lunch and dinner. Rum Runners Bar & Grille is located poolside and beachfront for breakfast, lunch and dinner. Harry's Beach Bar is a local institution featuring a casual menu, lounge setting around a fire pit directly on the beach. Both beach bars feature live entertainment on the weekends. There is something for everyone from a pool cabana, a beach cabana or hammock and the sunsets are are always amazing in the Sunset Capital of Florida located on the #1 Rated Beach is the US. ... more   less 
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Also Known As:
Sirata Beach Hotel Saint Pete Beach
Hotel Sirata Beach
Sirata St Pete Beach
Sirata Beach Resort Florida
Sirata Hotel
Sirata St Petersburg Fl
Sirata Beach Resort St. Pete Beach, Florida

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