Just departing now from a 3 night stay at the Don. Have been here many times before and have generally enjoyed our stay. The hotel is beautiful and in a prime location, so the Loews has an automatic advantage, I just hope they aren't relying on location alone to bring repeat guests.
Positives - The service at the pool was excellent. The staff assisting with chairs and towels, as well as food and drink delivery were hustling and extremely pleasant. The service at the inside bars and restaurants was also top notch..friendly and quick.
Not so good...- Pool Bar - On day 1 I waited over 1/2 hour after ordering to receive my turkey burger. I was at a conference and in a hurry. Bartender was unapologetic, nor did she even acknowledge the long delay. Additionally, my husband and I had drinks at a later time and attempted to start a conversation with a bartender from Nantucket (near our home) and were met with blank stares. Neither of these were important to complain about, but add to the overall inconsistent experience.
Housekeeping - Here, we had to complain. The first day I noticed sub-par cleaning (bed was made, but minimal was done...room wasn't organized, iron and ironing board not put back), but we didn't call. Day 2 we left the room at 12pm (removing the privacy sign) and arrived back at 4:30. When we arrived the housekeeper noted that she was just about to clean our room and she had been waiting all day to do so. As we were outside the door we pointed out that the privacy sign was not on, and she continued to argue that it had been on all day. When my husband asked for extra towels, she gave them and said "is that all you need?" you don't want your room cleaned, right?". She certainly was annoyed by us and was not interested in cleaning. I called the front desk immediately, they apologized and said they'd send someone up when we left. When we came back at 10pm, the room had been cleaned...I guess by Don standards. They had made the bed and put out fresh towels, but left trash, newspapers old room service dishes etc. Again, we called to speak to the manager who apologized, but did not offer any accommodation or solution other than to leave the trash outside for retrieval.
We have stayed previously at Loews Miami & Orlando and in both cases have experienced exceptional customer service, this St Pete property needs some work.
- Official Description (provided by the hotel):
- Known as Florida's "Pink Palace," the Loews Don CeSar Hotel, facing the white sands of the Gulf of Mexico, was built in 1928 to resemble a Mediterranean-style castle. Born in the Great Gatsby era as a playground for the rich and famous, the iconic "Pink Palace" has been revitalized and refreshed within, ensuring a future as rich and storied as its history. Enjoy newly redesigned 277 luxurious rooms including 36 suites, many with spectacular views of the pristine Gulf beaches or Boca Ciega Bay. Relax and indulge at Spa Oceana, featuring over 11,000 square feet of spa facilities, luxurious spa treatments, full service salon, and a stunning rooftop garden overlooking the azure waters of the Gulf of Mexico. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, Odigeo, Prestigia and TravelUp so you can book your The Don CeSar reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Don Cesar Beach Hotel
- Don Cesar Beach Resort
- Don Cesar Hotel Florida
- Don Cesar Florida
- Hotel Don Cesar Beach
- Don Cesar Resort
- The Don CeSar St. Pete Beach, Florida