We booked a two-bedroom suite at the Tradewinds for a seven-night stay from July 2nd – July 9th. Let me give you a little background on my experience with Tradewinds – from ages 12 to 15 my family stayed here every spring break and I have some great memories of our vacations here. I’m 28 now, so I was very excited to finally take my family (husband and two small daughters 6- and 2-years-old). The experience during our stay at Tradewinds was less than favorable and I am sorry to say I wish I would not have returned so it would have remained a fond memory instead of somewhere I would not return. The first disappointment was that our two-bedroom suite was NOT a two-bedroom suite, it was two adjoining rooms - and you can only enter through one of the bedrooms so there is absolutely NO privacy. The 2nd bedroom had to traipse through our bedroom to leave the room or go to the kitchen. We were sharing the “suite” with my mother and father-in-law and we were extremely cramped. They would have to wait in their bedroom for us to finish changing, etc before they could leave the room or go to the kitchen. The room was filthy, I mean thick dust everywhere and the carpet was grody. The “two-bedroom suite” is not conducive to accommodating the 8 people it supposedly sleeps. There was not even an ample space for us to sit down in the “living room” together and the “couch” was basically a futon (oh, and ours was ripped). It is definitely obvious they do not want you spending time in the room, they want you out spending money and not enjoying what you already paid $360 a night for. The table seats four people, so you can’t even have a meal together in the room. And don’t get me started on the beds, they were extremely uncomfortable and they don’t even use a fitted sheet, they throw a flat sheet on the mattress and don’t even tuck it in!
The common areas absolutely reek of mildew, I mean hold your nose stench. It rained the first couple days we were there so I tried to ignore it, but as it got hotter and dried out the rank smell got worse. They need some major renovations and cleaning. I’d hate to see what’s living under their carpets. There was a wedding while we were there and the bride probably was blind-sided to her surrounding, but I felt bad for her – I would not have wanted my wedding there. She was lucky it wasn’t raining b/c the inside area where the set-up for various event smelled like a dumpster.
The service was absolutely horrendous. The entire staff seemed to be compromised of 16- and 17-year-olds on summer break. And that would be fine if they were doing their jobs, but from what I saw they were more interested in flirting with each other and their cell phones than doing their jobs. I mean they did not seem to have any training in regard to hospitality, they would not even say hello or make eye contact….not just the young ones, but the majority of the staff.
One good thing they did (since I was literally in tears and we were discussing leaving), was they moved us to a gulf-view room (and stressed they would not charge us more….good thing, b/c they were already ripping us off) for the 2nd half of our stay. But when we got to it, it was the same room set-up with no privacy (you could exit from 2nd bedroom, but you could not get back in). And you can’t even enjoy the gulf view b/c the balcony is only about 2 feet deep. And if you want to sit in one of the cracked plastic chairs you have to turn it sideways, but hurry and get out there b/c as soon as the door opens the A/C kicks off! In this new room we had A/C problems, but they did not seem the care. The first time the A/C would not stop running and our room was freezing, so the maintenance guy came and did something and then it wouldn’t run at all (he said it was b/c our patio door was open, but it wasn’t). My husband ended up fixing it.
I thought the web site was rather vague and wished it had more pictures, but now I realize why – they want you to assume what it will be like so you feel like it’s your fault when the rooms are terrible. We assumed b/c of the rate and the “suite” name of the room it would be very nice, but we were literally told that those were not their nicest room, the penthouses were (ummm, duh but there should be something in between your regular rooms and the penthouse).
High tide slide – I understand charging non-guests to use it, but $30 a day for guests! We were there for 8 days so I was supposed to spend $240 for slide rides? That is ludacris! My daughter and I each got a day pass, but I wish we could’ve used it throughout the week at our leisure rather than saving it all for one day for price sake. One of the employees said the slide cost $100,000 that’s why they have to charge…why would you tell guests this info? I don’t care if it cost you a million bucks…I’m already paying you! One more note about the slide, someone peed on it on the day we used it and the smell would not go away so our day pass was cut short because we didn’t want to slide around in someone else’s pee. The staff knew about this and shut down the slide for 30 minutes while they cleaned it. Again, our loss – and no recourse for the cut-short day pass.
Carrie the braid lady – overpriced but we were going to do it…except she said my daughter had lice. This sent me into a panic and I took her to a salon down by Publix (b/c the on-site salon would not let her come in when I told them the situation!) and they said it was not lice, it was sand! Seriously?!?
Flying Bridge – do not bother. They can make a good smoothie, but the food is absolutely disgusting. We went there once got some nachos and a crab cake and the nachos were soggy and the crab cake was all cornbread.
Another good thing is that they had fireworks on the 3rd and the 4th, and they were great...but I think you would be much better off watching them from another hotel.
The bottom line is for that price I had very high expectations and Tradewinds did not deliver. We stay at really nice places (the Greenbrier, Dreams resorts, Beaches resorts) and have no problem doing so if the service and facility matches warrants such a fee. But the Tradewinds has no business implying that they can reach such a standard.
- Official Description (provided by the hotel):
- TradeWinds Island Grand spans 20 lush, tropical acres and boasts a heritage of award-winning service and certification as a Florida Green Lodge. Overlooking the tranquil waters of the Gulf of Mexico, Island Grand is located on the white sand beaches of St. Pete Beach, consistently ranked one of America's Top Beaches by TripAdvisor. Discover 201 things to do with a variety of recreation activities including JetLev flight center, The Floating Water Park, children's programs, paddleboats, tennis, stand-up paddleboards, a three story tall inflatable waterslide and more. Island Grand offers multiple dining and entertainment venues along with sand-in-your-toes beach bars. Pamper yourself with a beachfront massage at Body Works Salon & Spa. Relax on a beach cabana or lounge next to one of 5 heated pools and 2 whirlpools. Our on-site resort transportation and car rental agency makes getting to Island Grand easy and stress free. It's not just a vacation. At TradeWinds, it's a totally immersive experience. ... more less
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- Also Known As:
- Tradewinds Island Grand Beach Hotel Saint Pete Beach
- Tradewinds Island Saint Pete Beach
- TradeWinds Island Grand Resort St. Pete Beach, Florida