I booked a basic lesson with Steve, he was quick to tell me that if I paid in full through PayPal it would guarantee the lesson, subject to weather conditions of course. So I paid $300, moved up to a hotel nearer to St Pete beach and waited. I phoned Steve to confirm i had paid, he informed me that he was out of town but that Brad would be taking the lesson and that he would phone me that evening to discuss times etc. I phoned many times over the next two days and got the same story but still no call from Brad. The day of the lesson arrived so I drove to the shop, it was closed. We went back later, the shop was open and I saw Shane who was very helpful and informed me that Steve didn't work there he just took bookings from people that came in the shop looking for lessons. Shane was very helpful and gave me the number of Brad. I called Brad, no answer. I called Steve, no answer. Eventually Brad returned my call and asked who I was as he had never heard of me. I gave him the story, he apologised and said he had spoken with Steve the previous night but my booking had not been mentioned, in any case there was no wind so I could not have the lesson anyway. I finally got a call from Steve who disagreed with my version of events but said he would refund my money in full, which to be fair he did. Despite the refund it left a bad feeling with me as I had changed all my vacation plans to be in St Pete beach when in the end I didn't need to be there. Whilst no-one can control the weather, communication should be within the grasp of anyone purporting to run a business!
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