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“Great customer service”

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Knights Inn St Petersburg Tropicana
Ranked #36 of 42 Hotels in St. Petersburg
St. Petersburg, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Great customer service”
Reviewed 31 December 2013

I have used this hotel twice in the last 2 weeks. Although its just a hotel, the friendly, professional service I received from Matt was great enough for me to use this hotel a second time and worthy of my time to let everyone know how much i appreciated his service. I also work in the hospitality industry, so I'm unusually critical when it comes to the service i receive and I must admit Matt was flawless. Thank you.

  • Stayed December 2013, travelled solo
    • Value
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Helpful?
1 Thank Alfred M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnightsInn54, General Manager at Knights Inn St Petersburg Tropicana, responded to this review, 10 January 2014
Hi Alfred!

Thank you for returning to our hotel and for taking the time to recognize Matt on his "flawless" service! We have brought on new front desk agents who focus on delivering a high level of customer service and I am glad that is paying off. Just because we are an economy hotel does not mean we have to give economy customer service! Thank you again for your review and we hope you visit us again soon.

Sincerely -

Jeremy Robinson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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105 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (25)
Date | Rating
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English first
Melbourne, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 December 2013

I live on the east coast of Florida but work on the west coast. Every week since February 2013, I have checked in to the Knights Inn...I ride into town every Monday...I ride out of town every Friday. There's a reason that I continue to stay at this hotel. It's customer service! Everyone believes that the customers comfort and quality of their visit is "the" top priority. There are two individuals that I would like to personally thank...Amita and Matt. It is an absolute pleasure to deal with these folks. Thanks guys for making my west coast life easier. Keep up the good work! Tom F.

  • Stayed December 2013, travelled on business
    • Value
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    • Service
Helpful?
1 Thank Tom F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnightsInn54, General Manager at Knights Inn St Petersburg Tropicana, responded to this review, 26 December 2013
Hi Tom -

Thank you for taking the time to place your review and we truly appreciate your patronage! I try to stress the importance of customer service and I am glad they are living up to expectations! We look forward to your return!!

Sincerely -

Jeremy Robinson
General Manager
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Three Rivers, Michigan
1 review
Reviewed 16 December 2013

Very clean,friendly and affordable place to stay. Will go out of their way to make your stay an enjoyable one. You won't be disappointed. I would definitely stay here again. I travelled to St Petersburg, FL in December 2013 the staff was great. Especially Matt at the check in desk whom was very helpful to make sure that the customer was satisfied with every detail of there stay.

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CathyR81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnightsInn54, General Manager at Knights Inn St Petersburg Tropicana, responded to this review, 18 December 2013
Hi Cathy -

Thank you for taking the time to place your review! Thank you for recognizing Matt and the rest of the staff for doing a great job! We pride ourselves in customer service and they really do go above and beyond! Whenever you visit St. Petersburg in the future we hope you continue to stay with us here at Knights Inn!

Sincerely -

Jeremy Robinson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St. Petersburg, Florida
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 4 November 2013

We recently had 13 displaced families that needed a place to stay as they had just lost almost everything. One call to this hotel and Matt was on it. I have to say that he was exceptionally accomodating and so very patient with not only me but every family that we placed there. It was a Saturday night and he dealt with our situation as well as the other guests that were checking in, in the most professional and pleasant manor. He will certainly go above and beyond what I am sure is the norm for a person working at a hotel. So much so that we are placing residents there again tonight. I have personally used this hotel in the past and stopped because of the management however we will definitely be using this hotel in the future for not only our residents but personal use as well. Thank you Matt for your help and Jeremy for being so accomodating!!

  • Stayed November 2013, travelled with family
    • Value
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Helpful?
Thank Helen R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnightsInn54, General Manager at Knights Inn St Petersburg Tropicana, responded to this review, 18 November 2013
Hi Helen -

Thank you so much for taking the time to place this great review! I am sorry you had an unfortunate experience with management in the past but rest assured I am the new GM and have brought on new caring and accommodating staff. I have already posted your review on our wall for all employees to see and have applauded Matt on his performance. We look forward to your continued patronage.

Don't forget to like us at Facebook.com/Knightsinn54

Regards -

Jeremy Robinson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Antonio, Texas
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 17 October 2013

Stayed at this hotel in August, the staff was nice and friendly, the hotel was a good value for money, it was clean and safe with no thrills. If you are looking for a clean & safe place and are on a budget this is your place. The pool area was nice and is located in the middle of the hotel!!! Great place to crash if your watching the Rays!

Room Tip: Stay near the pool
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  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank tony s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
KnightsInn54, General Manager at Knights Inn St Petersburg Tropicana, responded to this review, 21 October 2013
Hi Tony!

Thank you for choosing our hotel and for taking the time out of your day to share your positive experience here at Knights Inn Tropicana St. Petersburg! I agree we provide a GREAT VALUE and thank you for recognizing the friendliness of our staff!! We hope that the next time you want to catch some rays at the pool & Rays at the Trop you stay with us here at Knights Inn!

Don't forget to LIKE US @ Facebook.com/Knightsinn54

Sincerely -

Jeremy Robinson
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bradenton, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2013

If I had not stayed at this Knights Inn several times before over the years (since back when it was Days Inn) I probably wouldn't have stayed there now because of the number of negative reviews. I don't understand all of the negative comments. It is an older motel so things are a little "worn" and a review I read somewhere complained because they don't have flat screen TVs! So what? The rooms are clean, have microwaves, refrigerators and coffee makers and have TVs that work just fine! It is only a few minutes drive to Tropicana Field (although of course you want to leave early if you're going to a game!) If you want a fancy room, particularly one close to the Trop you will have to pay a lot more. But if you want a reasonably priced, clean room with the above amenities, close to Tropicana Field, this is a fine place to stay!

  • Stayed August 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank visitor1030
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita I, General Manager at Knights Inn St Petersburg Tropicana, responded to this review, 27 September 2013
Thank you for taking time out of your day to share your experience and opinion of our hotel. Here at Knights Inn we provide clean comfortable accommodations with a friendly and knowledgeable staff. As you pointed out the prices are good, I think they are down right unbeatable especially when you take into consideration our location and the fact that we do have free WIFI and a huge pool! Thank you again for your review and we hope you continue to stay with us here when visiting St. Petersburg.

Don't forget to like us at Facebook.com/KnightsInn54

Sincerely -

Jeremy Robinson
GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tartu, Estonia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 21 September 2013

Don’t go over negative comments posted here. Some people expect it to be like Hilton standards and also want to pay the cheapest price. When I am on vacation or when I take breaks while travelling across states, all I look for is clean and affordable room – but that’s just me as I want the room only to sleep and shower. But if you are looking for something affordable and clean room – IT’S THE RIGHT PLACE TO BE. The rooms don’t have the latest style of furniture but it is absolutely clean. The front desk and housekeeping staff is accommodating too, asked for few directions and the desk clerk Anita printed it right away. They also have a big pool and ample parking place. I would definitely recommend this place to my family and friends.

Room Tip: Clean rooms and very helpful staff. “Treat others the way you want to be treated”. There is not fit...
See more room tips
  • Stayed July 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roland R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Anita I, General Manager at Knights Inn St Petersburg Tropicana, responded to this review, 24 September 2013
Hi Roland -

Thank you for taking the time to share your positive experience and for highlighting some of the bright spots of your stay! I completely agree we do provice a "Great Value at a Great Price" and we are "Clean, Affordable and Accommodating." I will be sure to share this review with Amita and the rest of the staff to encourage them to keep up the strong work. As you mentioned we have plenty of parking and a huge pool and don't forget FREE WIFI. Please continue to tell your friends and family about us and like us at Facebook.com/KnightsInn54.

Sincerely -

Jeremy Robinson
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Knights Inn St Petersburg Tropicana

Property: Knights Inn St Petersburg Tropicana
Address: 2595 54th Ave North, I-275 Exit 26, St. Petersburg, FL 33714-1973 (Formerly Days Inn)
Phone Number:
Region: United States > Florida > St. Petersburg
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #36 of 42 Hotels in St. Petersburg
Price Range (Based on Average Rates): £
Hotel Class:2 star — Knights Inn St Petersburg Tropicana 2*
Number of rooms: 140
Official Description (provided by the hotel):
If price and location are your focus, along with free Wi-Fi and pet-friendly accommodations, then the Knights Inn Saint Petersburg is your vacation destination! Conveniently tucked between I-275 and U.S. Hwy 19, Knights Inn couldn't be more centrally located. From here, you can jump on the interstate to downtown (which is only 7 minutes away) and check out everything from the Pier and marina, to the nationally renowned Salvador Dali Museum, go shopping at Bay Walk, catch a show at the Mahaffey Theater or during baseball season, catch a Tampa Bay Rays game at Tropicana Field. Plus you only 15 minute away from some of the most beautiful beaches in the world.A two floor, 134 room hotel centered around a seasonal outdoor pool. The Knights Inn offers comfortably equipped rooms with wireless internet, full cable T.V. with HBO and the convenience of in room coffee makers, safes, microwaves and refrigerators. On site laundry facilities, ice and vending machines. Relax outside in the huge courtyard featuring our spacious pool, outdoor seating and tanning deck. Those traveling with furry companions will be relieved to hear pets are always welcome at the Knights Inn (for an additional fee). ... more   less 
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Also Known As:
Knights Inn St Petersburg Tropicana Hotel St. Petersburg
Days Inn St Petersburg
Days Inn Saint Petersburg
Saint Petersburg Days Inn
Knights Inn St Petersburg Tropicana St. Petersburg, Florida

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