Last time I was on the thriller was two years ago, when I was amazed by the spectacle of the dolphins and the boat and the scenery. This time around, back on the island with some friends, we insisted on this activity as the single "must-do" on the island.
We reserved a time slot and prepared for fun; unfortunately, a minor illness sent one of the kids in the party to the urgent care clinic, and we were going to miss our slot. Though we were within the 24-hour period, we contacted the Thriller and after some back-and-forth managed to reschedule to the next day. They were able to sell most of our seats and worked with us to avoid any wasted money.
They could easily have blown us off; this is one of the hottest tickets on the island and they'd be well within their rights. But they worked with us instead and made a lasting impression on us and our friends.
The Thriller is an amazing ride -- it's really as good as everyone says it is -- but I was pleasantly surprised by the folks running it as well.
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