We called for reservations & information for the Dolphin Watch Cruise on a weekday, earlier that same day. That didn't matter because we still had to stand in a long line in the hot sun to pay. We had a $2 discount coupon, which was completely ignored by the cashier. She even stapled it to the receipt! When she handed it to the next employee with our credit card, she ignored it and we were charged $50 for 2 people; instead of $48. When I brought it to her attention, she told me that we had a $2 credit for food aboard the ship, instead of cash back.
The technical knowledge that I learned from the Mote Aquarium naturalist/marine biologist was excellent information about dolphins and manatees. We couldn't see her demonstration materials because the person that I was has a mobility impairement and couldn't climb the steep steps to the upper deck. No accommodation was made for us on the main floor.
I was greatly disappointed that we only saw the top portion of one dolphin and manatee from the main deck. People ran from one side of the deck to the other, blocking our view from our table. If it wasn't on our side, we didn't get to see it. If you don't see at least one, they guarantee a free second chance. Which is nice, but impractical when you are on vacation and a tight schedule.
I would not recommend this company based on our experiences. They seem to like having a long line, probably to generate more foot traffic interest, instead of letting us aboard when we arrived. When we were inside the barge, the staff had not used our waiting time effectively. The toilet paper needed to be replaced immediately in the tiny bathroom aboard. There were a lot of staff, but, the barge was not fully prepared for visitors, especially ones with any disabilities. They prepared hot food, but, with limited equipment, it took a long time to be served.
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